We stayed here for a night, checked in at around 2pm in 14th December.
..you know those hotels that make their guests forget about their everyday life and all of their obligations ; raise the whole visit to another level and to different reality, in a way ?
The hotels that make their guests feel pampered and special to them, and nothing you ask is too much trouble ?
..well, this is not one of those hotels. Sadly.
The room rates and the name of the hotel can build up some expectations that are never to be met. There are no special treatment and no personal touches.
Guests are just cattle who all pay for the room and are gone in few days, latest.
Even the guests that have high status in their loyalty program get absotely zero effort (except maybe some rare exceptions) .
We had to go through the most embarrassing check-in I've ever experienced when we arrived.
First we had to stand in line to get to the front desk, leisure travellers, status members and business clients all in one queue. No Priority check-in. It took about 20 mins I guess.
When we got to the desk, we were "greeted" ( is it SO difficult to smile and say 'welcome' to your guests?) by the grumpiest person I've ever met in my life (and live in Finland. And it's winter time.)
This staff member sighed and wrenched my passport of my hand after I had arrived to the desk and stated my business, then I got a form to sign, even though they have all my information at my loyal customer profile, that I made the reservation with.
So I filled up the form, while the line behind me kept growing with unpatient status members.
Oh, the sigh'íng and the foot tapping.. anyhow, I was next asked for a credit card.
(I didn't take one with me, mainly because I have a serious shopping problem.
It´s good for me to see as the money vanishes from my purse, as it happens.)
I offered my Visa Electron card instead, which has been good enough for Hilton. Scandic, Sokos,
Radisson and several other chain hotels around the world.
For some reason, it was this time made a huge problem. Loudly.
The staff member asked me in loudly and in rude manner " I meant an ACTUAL credit card", basicly like I was an idiot.and tossed the card back at me. That turned about 10 heads nearby, all looking at me like I was some criminal without a credit card with me.
Okay, then I said I didn't bring one. Then the staff member said, even louder (if it's possible) "THEN I'M GONNA NEED 100 EURO DEPOSIT FOR THE MINIBAR" , followed by an eyeroll. That turned about 15 more heads, so the whole lobby was now staring at me.
I've never felt more like a criminal in my life.
The staff member had to, with loud voice, also make sure to me that our rate didn't include breakfast (which we knew, having booked a rate without breakfast) , so if we wanted any, we were GOING to HAVE to PAY 25€ extra each. This the person said while looking at me from head to toe without a hint of a friendly smile on the face.
I was paying 125€ for a hotelroom and yet it still seemed like I was trying to steal something.
I paid the deposit, of course, and we headed, mortified, to our room.
I still don't know why the front desk personnel had to be so rude and indiscreet towards us.
Again, it wasn't so much about what was said but more about the way it was said.
Details of one´s reservation shouldn't be a consern of the whole lobby, am I right ?
We were smiling, polite and dressed smart casual (as we usually are)
Nothing about us should have said "BUM" .
Yet we got treated like we were.
Strange. (to be honest, I definitely treat the actual 'bums' with more respect)
Our room was okay, clean, on the small side, had bathrobes, (but no slippers) , the usual bathroom amenities, a tub, fluff towels and linens.
Nice and moderately comfortable.
After the horrific check-in, I was afraid to ask for a late check-out
(which we were entitled to, it was a'Christmas gift' from IHG club to club members)
but there was another clerk answering the phone and it was done with no problems.
That was nice. (although, someone would say they should´ve offered it to me at check-in.. well, I wasn't expecting that person to offer me anything. The clerk hated me, although it was unclear why)
Anyhow, our room was comfortable and we got a good night´s sleep.
They had big plasma tv in the room and coffee-/tea making facilities.
It was very quiet and peaceful.
At the check out there was a very friendly person who asked us many questions about how did our stay go, did we like the room etc.
She was nice and attentive. I wish the first clerk had been like her.
All in all, the Crowne Plaza Helsinki is good enough, if you don't know about anything better.
It may seem luxurious even, for people who don't stay at hotels that often.
But if you have something to compare this with and have had much better service and amenities for paying less elsewhere, it's difficult to settle to this service level anymore.
And then there's the rudeness-aspect. The second clerk was exceptional, super nice without being gushing, the real opposite of the first one.
There shouldn't be this large gaps between service-mindedness of the staff.
Overall, ok experience, 3 stars.
- Official Description (provided by the hotel):
- The Crowne Plaza Helsinki - a premium business hotel in the centre of Helsinki - offers luxury service and comfort. Situated opposite the Finnish National Opera, close to the Finlandia Hall, Olympic Stadium and the Helsinki Fair Centre the Crowne Plaza Helsinki is one of the finest hotels in Helsinki.The hotel has 349 stylishly decorated modern rooms. In addition to the standard rooms, the hotel offers Crowne Plaza Club Rooms and Suites on the top floor, overlooking Helsinki city. There are also spacious and comfortable Junior Suites available. All rooms come with great beds, free high-speed broadband (ADSL), WiFi wireless internet access, a hospitality tray, ironing equipment and other comfortable amenities one expects to find in an upscale hotel. There is an extensive restaurant selection in the hotel: Mediterranean style a la carte Restaurant Macu, gastro-pub Fidel, Bar Code in the lobby and a banquet restaurant in conjunction with the Royal conference floor, featuring flexible conference facilities. The Crowne Plaza Helsinki hotel also offers a well-equipped Business Centre, stunning Forever Gym & Day Spa with Finnish Sauna, swimming pool and various Spa treatments. For guests coming by car we provide a garage with car wash service. Crowne Plaza Helsinki is a winner of the World Travel Awards, Finland’s Leading Hotel 2011, for the fourth consecutive year. ... more less
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- Also Known As:
- Crowne Plaza Helsinki
- Helsinki Crowne Plaza