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“That's the stuff!” 5 of 5 stars
Review of Crowne Plaza Hotel Helsinki

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Crowne Plaza Hotel Helsinki
4.5 of 5 Hotel   |   Mannerheimintie 50, Helsinki 00260, Finland (Formerly Radisson SAS Hesperia Hotel Helsinki)   |  
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Ranked #19 of 66 hotels in Helsinki
Israel
Top Contributor
59 reviews 59 reviews
58 hotel reviews
Reviews in 56 cities Reviews in 56 cities
73 helpful votes 73 helpful votes
“That's the stuff!”
5 of 5 stars Reviewed December 5, 2013

Great hotel! as a Platinum member, got upgraded to a Junior suite - Room was large, with a seating area. Super clean room, felt modern and nice. Bathroon was huge, and the bathtub was great!

Breakfast at the restaurant was good (though the omelette station is not very accessible and not user-friendly - until day 3, I wasn't even aware they had a station there!). Club lounge is the usual basic European lounge (not like those in Asia), nice snacks for dinner (though sometimes there was nobody to replenish beer or snacks).

Great Hotel!

Room Tip: Ask for a room away from the main street, as it's n-o-i-s-y!
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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491 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
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English first
London, UK
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 1, 2013

Average business hotel. I stayed in a club room on the 9th floor. Best was the quiet and comfortable bed. Wireless was erratic in room, best signal close to door. Club lounge nearby for hot drinks at any time. Friendly staff. Very busy hotel hence breakfast room always overcrowded.

Room Tip: Select a high floor. Not very close to city centre.
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  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Helsinki, responded to this review, December 17, 2013
Dear Andee3,

Thank you for taking the time to review our property. I am pleased to note your positive comments on our hotel staff, comfortable bedding and club lounge. We work diligently to ensure our facilities and services are superior and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. I am sorry that our wireless connectivity was erratic. Please accept our sincere apologies for any inconvenience it may have caused you. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

We value you as our guest and hope you will continue to choose IHG for your future travel needs.

Sincerely,

Lera P
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westmead
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 1, 2013

We arrived in Helsinki from Singapore very early in the morning. We were not able to check in as the hotel was full the night before, however, the young guy at check in said we were welcome to go to the gym downstairs and have a shower and freshen up after the long flight. We then left our luggage and he apologies for the room not being ready which was not his fault as the hotel was full. He took our bags and gave us a umbrella and said the room would be ready in a few hours. We walked in to the city centre which is only about 15 mins or you can get the tram outside the hotel. On our return a few hours later the room was ready and it was a good size. We were very impressed with the service we received and will consider staying again on a return visit.
Deb & Pat
Sydney, Australia

Room Tip: The room on the front was good, nice view over the park and the lake and not noisy even with the win...
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lund, Skåne Län, Sweden
Top Contributor
58 reviews 58 reviews
21 hotel reviews
Reviews in 25 cities Reviews in 25 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 28, 2013 via mobile

I really liked this hotel. There was lots of space in the room.The staff was helpful, both at the reception and in the breakfast room. I will for sure come back. Booking was made through an internet site and therefore the price was reasonable.

Stayed November 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 26, 2013

I frequently visit the CP Helsinki on business. Although I have a few gripes the hotel is consistently good and manages to retain my business as a frequent guest.

Location is good and the town center can be reached in 10 mins on foot. Breakfast is excellent and offers a wide selection. IHG Rewards members are recognised and upgrades frequent.

On the negative side, room cleaning is often lacking. Bedding is never changed even on stays of a week and often the bathroom is not properly cleaned. Most staff at reception are excellent but a few are not the most friendly.

With a few tweaks to the soft product this really would be an excellent not just good hotel.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
62 reviews 62 reviews
44 hotel reviews
Reviews in 37 cities Reviews in 37 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed November 24, 2013 via mobile

Looking at the hotel reception and elevator hall you wouldn't expect a very modern and new room - but they are and it was a great surprise, easy to connect internet, superbly clean bathroom. Breakfast was good as well.
2 single duvets in a queens bed was the only miss in my point of view - if this is fixed together with giving the lobby a more modern look, it will be imbeatable!

Stayed November 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helsinki, Finland
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 24, 2013

We were on a weekend vacation and had a promotion discount rate for Crowne Plaza Helsinki.
Welcoming staff, and impressing lobby area, though the hotel was built in the 1970s. First we got a smoking room and the minibar didn't work. A quick call to the reception and everything was organized in 5 minutes (The receptionist brought new key cards us to room) and we were accommodated to a bigger room which had a nice view to the Mannerheiminkatu and was non-smoking.
Breakfast was fine - as usual in Finland - with lots of choices. Would stay again.

Room Tip: Make it clear that you want a non-smoking room!
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  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Helsinki

Address: Mannerheimintie 50, Helsinki 00260, Finland (Formerly Radisson SAS Hesperia Hotel Helsinki)
Phone Number:
Location: Finland > Southern Finland > Helsinki
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Helsinki
#17 Luxury Hotel in Helsinki
#18 Family Hotel in Helsinki
#21 Romantic Hotel in Helsinki
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Hotel Helsinki 4.5*
Official Description (provided by the hotel):
The Crowne Plaza Helsinki - a premium business hotel in the centre of Helsinki - offers luxury service and comfort. Situated opposite the Finnish National Opera, close to the Finlandia Hall, Olympic Stadium and the Helsinki Fair Centre the Crowne Plaza Helsinki is one of the finest hotels in Helsinki.The hotel has 349 stylishly decorated modern rooms. In addition to the standard rooms, the hotel offers Crowne Plaza Club Rooms and Suites on the top floor, overlooking Helsinki city. There are also spacious and comfortable Junior Suites available. All rooms come with great beds, free high-speed broadband (ADSL), WiFi wireless internet access, a hospitality tray, ironing equipment and other comfortable amenities one expects to find in an upscale hotel. There is an extensive restaurant selection in the hotel: Mediterranean style a la carte Restaurant Macu, gastro-pub Fidel, Bar Code in the lobby and a banquet restaurant in conjunction with the Royal conference floor, featuring flexible conference facilities. The Crowne Plaza Helsinki hotel also offers a well-equipped Business Centre, stunning Forever Gym & Day Spa with Finnish Sauna, swimming pool and various Spa treatments. For guests coming by car we provide a garage with car wash service. Crowne Plaza Helsinki is a winner of the World Travel Awards, Finland’s Leading Hotel 2011, for the fourth consecutive year. ... more   less 
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Also Known As:
Crowne Plaza Helsinki
Helsinki Crowne Plaza

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