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“Great place to stay” 5 of 5 stars
Review of Crowne Plaza Hotel Helsinki

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Crowne Plaza Hotel Helsinki
4.5 of 5 Hotel   |   Mannerheimintie 50, Helsinki 00260, Finland (Formerly Radisson SAS Hesperia Hotel Helsinki)   |  
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Ranked #19 of 64 Hotels in Helsinki
St. Petersburg, Russia
1 review
Reviews in 2 cities Reviews in 2 cities
“Great place to stay”
5 of 5 stars Reviewed October 27, 2013

A modern hotel with friendly, highly qualified staff. Room was rather spacious and good decorated. Breakfast was excellent. As for me, the location is just wonderful. Peaceful, with a lot of museums and city sights within walking distance of the hotel. I guess, I will stay in this hotel one more time with great pleasure.

  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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531 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Stockholm, Sweden
Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed October 26, 2013

We stayed three nights at this hotel. We first had a superior queen room. The room was a good size and the view was nice towards the city. However, the windows were not sound insulated well enough and we could hear the traffic from the main road. I also could feel the vibrations when trucks would go by. After sleeping in this room one night we asked to be put in a quieter room. The staff was very willing to do this (I think this is often requested since they did not say anything about this). We were then given a smaller room way in the back of the building on the 8th floor in what they call the quiet sleeping area. I think a hotel should have all rooms quiet. The hotel is in need of updating. We did eat one night in the hotel pub and the food was good. We did not try the breakfast because we felt it was too expensive. We tried the pool out. I think the spa, workout area and pool are open to the public or for membership. The staff was ok. The beds were comfortable. I think the hotel should supply slippers in the rooms. I do not feel this hotel is a four star.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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IHGCare, Director of Sales at Crowne Plaza Hotel Helsinki, responded to this review, November 12, 2013
Dear chopin77,

Thank you for being leaving us a review. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry for any inconvenience the outside noise may have caused you during your stay. However, we are glad to read that you were got a quieter room. We do value the comments we receive from our guests as these help us improve the quality and service that we offer.

We hope to get a chance of hosting you again and show you how great our hotel is. Again, thank you for your review.

Sincerely,

Zelyn N
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Contributor
20 reviews 20 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 25, 2013

Ok so this hotel is not the newest or closest to the waterfront but I had an enjoyable 3 night stay recently on a short break to Helsinki. Easy to get to and from the airport via the Finnair Bus. Club floor room on top floor was worth the extra money with nice view of the city and comfortable club lounge available with continental breakfast and evening snacks served. I also found this an informal way of meeting other guests. You could help yourself to drinks at any time. Ate one night in the pub & only found the food very average. Rooms nicely designed & had everything you needed for your stay. Didn't have a lot interaction with the staff but when I did found them helpful & friendly. Would definitely stay here again if I return to Helsinki.

  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 24, 2013

I really like the Crowne Plaza in Helsinki, I don't know why but coming from the UK it has a really warm ans almost nostalgic feel.

The hotel is very modern, but stylish and well lit, and it has an almost retro 70's feel, in a very comforting way.

The bar and restaurant are very nice and I thought the service was impeccable, attentive but discreet. Or is that a Finnish thing?

I will be back

  • Stayed October 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nokia, Finland
Contributor
17 reviews 17 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 23, 2013

Very good hotel located not too far from city centre, tram stop in front of hotel. Very quiet and spacy room, comfortable pillows. Very helpfull staff. Breakfast was good but little crowded. Tram stop. Maybe little expensive compared to some others centrum hotels, but quite often you can get really good prices fort this hotel.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlow, United Kingdom
Top Contributor
51 reviews 51 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed October 14, 2013

Arriving at this hotel made me feel I was heading back in time to an era of Rubiks cubes, Wham and Flashdance!

A concrete block with token brown carpets and a floor of smoking rooms, was not my idea of business fun!

Breakfast was too busy and poor quality food.

Bedroom was "tired" and uncomfortable.

The only good thing about this hotel was the reception staff who were very helpful in finding me somewhere to eat other than their own hotel!

A poor experience given that we are in 2013 and not 1983!

In those days in Club Tropicana the drinks were free.

Room Tip: If you like doing the rubiks cube and want to dance round your room like Adam Ant then this could be...
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  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Helsinki, responded to this review, October 30, 2013
Dear Ajortho,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us and for that please accept my sincere apologies if your stay was negatively affected by the service you received from our hotel. I appreciate you bringing this matter into our attention as this is our best resource for improving guest satisfaction. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankfurt, Germany
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 7, 2013

Spent 2 nights at this wonderful hotel.
Hotel located in very center of the city in quite area with easy walking proximity to train station and shopping area.
Our room was really spacy, well decorated, comfortable and clean.
Staff was really helpful and professional. No queues, no crowds in the lobby.
Breakfast has wide choice of food.
So we would really recommend this hotel for its service and nice rooms.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Helsinki

Address: Mannerheimintie 50, Helsinki 00260, Finland (Formerly Radisson SAS Hesperia Hotel Helsinki)
Phone Number:
Location: Finland > Southern Finland > Helsinki
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Helsinki
#17 Romantic Hotel in Helsinki
#18 Luxury Hotel in Helsinki
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Hotel Helsinki 4.5*
Number of rooms: 349
Official Description (provided by the hotel):
The Crowne Plaza Helsinki - a premium business hotel in the centre of Helsinki - offers luxury service and comfort. Situated opposite the Finnish National Opera, close to the Finlandia Hall, Olympic Stadium and the Helsinki Fair Centre the Crowne Plaza Helsinki is one of the finest hotels in Helsinki.The hotel has 349 stylishly decorated modern rooms. In addition to the standard rooms, the hotel offers Crowne Plaza Club Rooms and Suites on the top floor, overlooking Helsinki city. There are also spacious and comfortable Junior Suites available. All rooms come with great beds, free high-speed broadband (ADSL), WiFi wireless internet access, a hospitality tray, ironing equipment and other comfortable amenities one expects to find in an upscale hotel. There is an extensive restaurant selection in the hotel: Mediterranean style a la carte Restaurant Macu, gastro-pub Fidel, Bar Code in the lobby and a banquet restaurant in conjunction with the Royal conference floor, featuring flexible conference facilities. The Crowne Plaza Helsinki hotel also offers a well-equipped Business Centre, stunning Forever Gym & Day Spa with Finnish Sauna, swimming pool and various Spa treatments. For guests coming by car we provide a garage with car wash service. Crowne Plaza Helsinki is a winner of the World Travel Awards, Finland’s Leading Hotel 2011, for the fourth consecutive year. ... more   less 
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Also Known As:
Crowne Plaza Helsinki
Helsinki Crowne Plaza

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