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“Meh!” 2 of 5 stars
Review of Crowne Plaza Hotel Helsinki

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Crowne Plaza Hotel Helsinki
4.5 of 5 Hotel   |   Mannerheimintie 50, Helsinki 00260, Finland (Formerly Radisson SAS Hesperia Hotel Helsinki)   |  
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Ranked #20 of 64 Hotels in Helsinki
Zurich, Switzerland
Senior Contributor
27 reviews 27 reviews
25 hotel reviews
Reviews in 22 cities Reviews in 22 cities
9 helpful votes 9 helpful votes
“Meh!”
2 of 5 stars Reviewed October 2, 2013

I have stayed at quite a few CP's and this one is probably the most disappointing. It is shabby and tired.
Finland has so much to offer don't waste your time in this mundane place. The Radisson hotels in the city are a much better bet, better location, better service and rooms, they offer some Finnish design too.

  • Stayed October 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Helsinki, responded to this review, October 21, 2013
Dear lad1916,

Thank you for taking the time to provide us with your feedback on your stay. It is unfortunate the overall decor of the hotel prevented you from fully enjoying your time with us. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Adrian D
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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509 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
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  • Finnish first
  • French first
  • German first
  • Italian first
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  • Portuguese first
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English first
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 28, 2013

I have stayed there for 5 nights in September 2013.Hotel is located like 1-1.5 km from the city centre. There is a very lovely park across the road in front of the hotel. Walking in 150-200 meters from the hotel you will able to catch a tram that will take you to the city centre and a few other places like the the harbour where the market is (read...souvenirs) and ferries that will take you a tour of a few islands near Helsinki.

Hotel staffs are very friendly and helpful. I am able to checked-in earlier ( around 9 am), maybe because the receptionist is quite thoughtful that me and my colleagues really need a rest ( jet-lag) after 13 hours flight.

Breakfast is great for me since coming from SE Asia where salmon is expensive. So everyday I had smoked salmon for breakfast.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
68 reviews 68 reviews
34 hotel reviews
Reviews in 27 cities Reviews in 27 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed September 27, 2013

I stayed here one night.

The room and the bathroom were clean. The beds are very comfortable. High quality bed sheets.

The rooms are large enough.

Very friendly personnel.

The only downside of the hotel is that you need to walk to the city center for 20-30 minutes.

Taxis are expensive.

The hotel has excellent amenities.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chapel Hill
Top Contributor
50 reviews 50 reviews
43 hotel reviews
Reviews in 39 cities Reviews in 39 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed September 15, 2013

Overall, a nice place to stay. We stayed here for four nights. Our room was reasonably sized, plenty of room to store our luggage and backpacks. The breakfast was excellent, with reasonable variety, although it didn't vary during the four days. There was a nice coffee machine for a fresh expresso or latte 24 hours a day. The gym was excellent, a very nice variety of equipment. Although the hotel is a not in the City Center, it was still an easy and convenient walk into the city; it was a 30 minute walk to catch the ferry to Tallinn, the train station only a 20 minute walk. The place is lacks much character but otherwise, it was a nice place to stay, and we would stay there again in the future.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
Reviews in 23 cities Reviews in 23 cities
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed September 15, 2013

We stayed a week in a club floor room but the club lounge is not open Friday to Monday except for coffe/tea and very basic snacks. Furthermore the lounge was not monitored by staff and at times the coffee cups were all used and stacked up in the sink without the staff noticing or having any clean cups available for other guests. English language newspapaers are not regularly available.

  • Stayed August 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Helsinki, responded to this review, September 30, 2013
Dear Tripper255068,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us and for that please accept my sincere apologies if your stay was negatively affected by the service you received from our club floor. I appreciate you bringing this matter into our attention as this is our best resource for improving guest satisfaction.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Netherlands
Top Contributor
124 reviews 124 reviews
39 hotel reviews
Reviews in 56 cities Reviews in 56 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed September 13, 2013

We had read some of the not so good reviews on Tripadvisor and were reluctant to go to this hotel. But it was the only nice hotel in walking vincinity of the Finlandia hall where we needed to be for a conference. We made sure we had a quietly situated room, there is a quiet zone on the 8th floor. Our room was renovated, (fairly) clean and quiet and after we had asked for softer pillows, we slept very well in this hotel. The beds are nice and the breakfasts are great. In the basement is a big fitness centre and pool, spa etc. It takes about 15 minutes to walk to Stockmann, the biggest and most famous department store in Helsinki. You can also take one of the trams which are close of the hotel. People in Helsinki are very friendly, everybody will help you find the way.

Room Tip: On the back of the hotel, on a higher floor, 8th or 9th.
See more room tips
  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aarhus
Senior Contributor
28 reviews 28 reviews
27 hotel reviews
Reviews in 27 cities Reviews in 27 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 10, 2013

As a participant in Helsinki City Marathon I chose to stay at Crowne Plaza, because it is very close to the start and finish line. It is also only 10 minutes walk from the center of Helsinki, so the location could not be better. And even the airport bus stops just outside.
But I might have chosen it anyway; the quality of the hotel was very good. Friendly and competent staff. Large lobby with free coffee at all times, fresh and hot, because each cup was brewed with fresh beans and freshly boiled water.
Nice clean room and bathroom. A bathrobe in the room, so you could go down to the pool and the large sauna in your bathing clothes.
The only minus was the waiting time in the restaurant after the marathon. There were many marathon runners because of the location, and many of them had chosen to dine at the hotel. And the kitchen was clearly not prepared for that, and was understaffed. But they tried to compensate with a discount on the restaurant bill.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Helsinki

Address: Mannerheimintie 50, Helsinki 00260, Finland (Formerly Radisson SAS Hesperia Hotel Helsinki)
Phone Number:
Location: Finland > Southern Finland > Helsinki
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Best Value Hotel in Helsinki
#13 Business Hotel in Helsinki
#16 Romantic Hotel in Helsinki
#18 Luxury Hotel in Helsinki
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Hotel Helsinki 4.5*
Official Description (provided by the hotel):
The Crowne Plaza Helsinki - a premium business hotel in the centre of Helsinki - offers luxury service and comfort. Situated opposite the Finnish National Opera, close to the Finlandia Hall, Olympic Stadium and the Helsinki Fair Centre the Crowne Plaza Helsinki is one of the finest hotels in Helsinki.The hotel has 349 stylishly decorated modern rooms. In addition to the standard rooms, the hotel offers Crowne Plaza Club Rooms and Suites on the top floor, overlooking Helsinki city. There are also spacious and comfortable Junior Suites available. All rooms come with great beds, free high-speed broadband (ADSL), WiFi wireless internet access, a hospitality tray, ironing equipment and other comfortable amenities one expects to find in an upscale hotel. There is an extensive restaurant selection in the hotel: Mediterranean style a la carte Restaurant Macu, gastro-pub Fidel, Bar Code in the lobby and a banquet restaurant in conjunction with the Royal conference floor, featuring flexible conference facilities. The Crowne Plaza Helsinki hotel also offers a well-equipped Business Centre, stunning Forever Gym & Day Spa with Finnish Sauna, swimming pool and various Spa treatments. For guests coming by car we provide a garage with car wash service. Crowne Plaza Helsinki is a winner of the World Travel Awards, Finland’s Leading Hotel 2011, for the fourth consecutive year. ... more   less 
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Also Known As:
Crowne Plaza Helsinki
Helsinki Crowne Plaza

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