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“Good business hotel, dissappointing breakfast” 4 of 5 stars
Review of Crowne Plaza Hotel Helsinki

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Crowne Plaza Hotel Helsinki
4.5 of 5 Hotel   |   Mannerheimintie 50, Helsinki 00260, Finland (Formerly Radisson SAS Hesperia Hotel Helsinki)   |  
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Ranked #20 of 66 hotels in Helsinki
Geneva, Switzerland
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“Good business hotel, dissappointing breakfast”
4 of 5 stars Reviewed June 26, 2013

I originally booked in the Hilton in Helsinki which appeared on paper to have a waterside location, but ended up changing for the Crowne Plaza as this was more convenient for the location of my meeting. The hotel is conveniently located on the edge of the business and downtown area, close to the parliament and various museums, also well accessible to public transport.
The room (junior suite due to free upgrade) was a spacious and light room. It contained a double bed that was very comfortable, which is of critical importance when choosing a hotel. A flat screen television was provided for the seating area but I’m no apparent mechanism to turn it around to watch TV in bed. The bathroom was a good size but without a separate shower cubicle (shower in the bath). A kettle and selection of tea and instant coffees were available, along with a minibar and a complimentary bottle of mineral water.
The hotel was nice, but the breakfast room was overcrowded and the food not to the high quality standard that I have grown to expect from Crowne Plaza. However, on the upside there was a George Clooney Nespresso coffee machine!

Room Tip: I had a quiet room on the back of the hotel. Was upgraded to a Junior suite as the hotel was full. t...
See more room tips
  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
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Siikajoki, Finland
Senior Contributor
41 reviews 41 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 24, 2013

I like this hotel. It's quite new and rooms are cosy (with really working air conditioning) and silent. Breakfast is good enough, nothing special still. Only small minus is location as it takes ~10..15min walkin to city center. But there are buses and trams you can use if don't like walking. Also nice park just opposite of hotel with walking path around small bay. Surroundings you have many restaurants you can use. One of my favourite hotels in helsinki

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 18, 2013 via mobile

Just got back from a 3 night stay at the Crowne Plaza, my third visit in 6 months! What can I say but again great service, staff and hospitality.

Special mention to Ajit and Merlin always willing to help with my endless requests!

Even managed to stay in the same room 3 times in a row!!

Hope to return soon but this time for leisure not business!

Moi Moi!!

  • Stayed June 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Istanbul, Turkey
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed June 15, 2013 via mobile

I had a short stay at the Crowne Plaza this week. This was not the first Crowne Plaza to stay at so I had a minimum expectation. The hotel is centrally located so of you have business to do it works perfect. The beds don't make for a comfortable sleep and their breakfast was kind of Spartan. I too found the decor of the room to be wanting as compared to other Crowne Plazas.

I think they would have to,work hard to get me to stay with them again

  • Stayed June 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Helsinki, responded to this review, July 3, 2013
Dear Myotomes,

Thank your for your business and your review. Also, thank you for pointing out the convenience of our location for business travelers.

I am sorry to hear your issues with the beds and with our breakfast selection. Please accept our sincerest apologies for any inconvenience and dissatisfaction these aspects have caused you. Regarding our room decor, we certainly will keep your comments in mind when making future renovations to our property.

Your comments are very important to us as this is our primary source in improving guest services. We all hope that should your travel plans bring you back to our area, you will give our hotel another try.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai
Top Contributor
115 reviews 115 reviews
37 hotel reviews
Reviews in 64 cities Reviews in 64 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed June 14, 2013

Perfect welcoming at the check-in with a pleasant description of the services included into the more than competitive price. Very confortable room and incredible fast internet connection for free, confirming that Finland is really in the edge of the technology too.
Breakfast was also above the boring average in the country, and the location is pretty ok considering than nothing is really far in Helsinki.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 12, 2013

I was staying only one night here in this hotel during my Scandinavian trip.

We landed late on HEL airport and got ourself a taxi to this hotel. Wow, taxi prices are really something in Helsinki... The starting fare was higher than the whole trip would be in Paris, but anyway it was a brand new MBenz

The hotel staff had some difficulties when signing in, it took quite some time.

The hotel room was quite OK, but for some reason I was not able to get a good night sleep (I guess I was too tired of late arrival).

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Helsinki, responded to this review, July 1, 2013
Dear Frenchtraveller1,

Thank you for taking the time to provide us with feedback regarding your recent stay with us. We value your comments as they help us to improve our services and maintain the very high standards of service our guests expect.

I am truly sorry for the check in process took too much of your time. I sincerely apologize if some of our staff were not able to provide you the customer service you were expecting.

Once again, thank you for taking the time to write to us. I do hope that you give us the chance of serving you again in the future.

Sincerely,

Dhan M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 12, 2013

What a lovely hotel , this one is. Right opposite the hotel is a beautiful lake which you can walk down to in a minute. The weather was very pleasant so we enjoyed the lake and adjoining park a lot. It was real nice.
Then the staff there , in one word outstanding. They have this real proactive front desk agent " Merlin" , she helped us with everything to do in Helsinki suggested great trips like sea fortress and Linnamarki.
Check out was fast and efficient and our departure transport well arranged. And of course the most extensive gym one can fins in a business hotel. Very well equipped with fantastic trainers
Thank you Crowne Plaza Hotel Helsinki for making our stay so memorable

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Crowne Plaza Hotel Helsinki

Address: Mannerheimintie 50, Helsinki 00260, Finland (Formerly Radisson SAS Hesperia Hotel Helsinki)
Phone Number:
Location: Finland > Southern Finland > Helsinki
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Helsinki
#16 Romantic Hotel in Helsinki
#18 Luxury Hotel in Helsinki
#19 Family Hotel in Helsinki
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Hotel Helsinki 4.5*
Official Description (provided by the hotel):
The Crowne Plaza Helsinki - a premium business hotel in the centre of Helsinki - offers luxury service and comfort. Situated opposite the Finnish National Opera, close to the Finlandia Hall, Olympic Stadium and the Helsinki Fair Centre the Crowne Plaza Helsinki is one of the finest hotels in Helsinki.The hotel has 349 stylishly decorated modern rooms. In addition to the standard rooms, the hotel offers Crowne Plaza Club Rooms and Suites on the top floor, overlooking Helsinki city. There are also spacious and comfortable Junior Suites available. All rooms come with great beds, free high-speed broadband (ADSL), WiFi wireless internet access, a hospitality tray, ironing equipment and other comfortable amenities one expects to find in an upscale hotel. There is an extensive restaurant selection in the hotel: Mediterranean style a la carte Restaurant Macu, gastro-pub Fidel, Bar Code in the lobby and a banquet restaurant in conjunction with the Royal conference floor, featuring flexible conference facilities. The Crowne Plaza Helsinki hotel also offers a well-equipped Business Centre, stunning Forever Gym & Day Spa with Finnish Sauna, swimming pool and various Spa treatments. For guests coming by car we provide a garage with car wash service. Crowne Plaza Helsinki is a winner of the World Travel Awards, Finland’s Leading Hotel 2011, for the fourth consecutive year. ... more   less 
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Also Known As:
Crowne Plaza Helsinki
Helsinki Crowne Plaza

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