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“Crowne Plaza in Helsinki” 4 of 5 stars
Review of Crowne Plaza Hotel Helsinki

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Crowne Plaza Hotel Helsinki
4.5 of 5 Hotel   |   Mannerheimintie 50, Helsinki 00260, Finland (Formerly Radisson SAS Hesperia Hotel Helsinki)   |  
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Ranked #19 of 66 hotels in Helsinki
Helsinki, Finland
Top Contributor
68 reviews 68 reviews
62 hotel reviews
Reviews in 52 cities Reviews in 52 cities
32 helpful votes 32 helpful votes
“Crowne Plaza in Helsinki”
4 of 5 stars Reviewed April 20, 2013

I've been to this hotel several times on business meetings, conferences or training. I also stayed here on a special occasion and this hotel is one of the largest in Helsinki as well as one of the nicest hotels especially on a business trip but also for the general visitor. It has the standard qualities that Crown Plaza will provide you around the world, comfortable rooms, nice breakfast and free Wi-Fi.
The hotel has also nice restaurant Macu which is convenient if you are lazy to get out of your hotel on a dark rainy evening of November as I had.
The hotel has sometimes very attractive offers which are excellent deals and very good value per cost.
The location is about km from the center so if you have large luggage you will rather take a cab to get here or if you want to save you can take the tram.

Room Tip: Ask the highest as possible floor to the bay side you will have a beautiful Helsinki view.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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478 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
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English first
London, United Kingdom
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 16, 2013

This is my regular hotel when I am on business in Helsinki. The location is great, in the middle of the city, and very near to nice restaurants. The staffs are always friendly, and Macu is a non-pretentious hotel restaurant that has a very delicious menu.

The gym is the highlight for me all the time. Fully kitted out, sauna, and even an indoor heated swimming pool. It can get quite busy during peak hours though...

The rooms are clean, and the beds comfortable. And if you are allergic to dust like me, always ask for rooms with wood floors. They will always try to accede to your request.

Very consistent service, and consistently good.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Top Contributor
50 reviews 50 reviews
50 hotel reviews
Reviews in 38 cities Reviews in 38 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed April 9, 2013

This hotel was quite nice but would need renovation soon. The room was quite big but a little noisy because of the road in front of the hotel. The so called club lounge offers very limited foods and cocktails and you never see hotel staff...
You have a tramway station very close to the hotel and you can walk easily to city center.
Overvall quite satisfying and not a great Crowne Plaza

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Helsinki, responded to this review, April 29, 2013
Dear X-O75,

Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. Please accept our sincere apology for the shortcomings you experienced during your stay and we regret our hotel did not live up to your expectations in some aspects. While we understand that your stay was less than satisfactory, we thank you for sharing your feedback as this is our best resource for improving guest services. We hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Top Contributor
53 reviews 53 reviews
26 hotel reviews
Reviews in 31 cities Reviews in 31 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 8, 2013

I had a good experience here last month. A good location, nice staff, excellent breakfast buffet, and my absolute favourite extra comfortable bedding. One extra nice touch some samples of sleep aroma items, very nice. The was also complementary bottle water in the room which may mort seem like much, but its the small things that make a difference. The front desk staff were efficient and pleasant, and the bar tender in the on site pub very friendly. Great hotel for business travel and I would stay here with my family also.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Petersburg, Russia
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 15, 2013

The hotel is very comfortable, has all the amenities you need, restaurant, club lounge, swimming pool, fitness, etc.
It's location is very good, only 15 minutes walk from the city center and/or the railway station. The personnel was quite nice and very knowledgeable about the other restaurants in the area.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tallinn, Estonia
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 14, 2013

Our family loves this hotel. Especially because of it's location, swimming center and breakfast. We've stayed in many other 3- and 4-star hotels in Helsinki, but still loving Crowne Plaza the most. Location is nicely almost in the heart of the center, transportation options are good. The swimming center is calming and relaxing. And especially we love the breakfast.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newcastle-under-lyme, staffs
Senior Contributor
37 reviews 37 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed March 11, 2013

I've stayed at this hotel for my last two trips to Helsinki, its well situated for the exibition centre, and an easy run in from the aeroport, either by taxi or by bus, it's facilities are very good, and the rooms are spacious and very clean, you are asked at reception whether you require a quiet room, or a room with a view, ie the back or front of the hotel, which for some is important, for me, i prefer the view especially as its March and winter when i'm there. The spa and pool, if you have time to use them are very good, and the pool is large enough to get a good swim in. The restaurant is very good for dinner, and the staff are very attentive, aliitle slow if the hotel is busy, but not really a reason to complain, and breakfast is as you would expect, but i do feel that the staff here do need an extra mention, in the restaurant and house keeping do have that extra professional and personal approach, eg, I bought a few small items of food from a small supermarket behind the hotel, and left thm out in my room, the housekeeping maid left me a note saying she'd put them in the room fridge for me . what can i say!, this is a very good hotel, and the staff make the difference.

Room Tip: pick a room high up on the front if you want to have a view of the park
See more room tips
  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Helsinki

Address: Mannerheimintie 50, Helsinki 00260, Finland (Formerly Radisson SAS Hesperia Hotel Helsinki)
Phone Number:
Location: Finland > Southern Finland > Helsinki
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Helsinki
#16 Romantic Hotel in Helsinki
#17 Luxury Hotel in Helsinki
#19 Family Hotel in Helsinki
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Hotel Helsinki 4.5*
Official Description (provided by the hotel):
The Crowne Plaza Helsinki - a premium business hotel in the centre of Helsinki - offers luxury service and comfort. Situated opposite the Finnish National Opera, close to the Finlandia Hall, Olympic Stadium and the Helsinki Fair Centre the Crowne Plaza Helsinki is one of the finest hotels in Helsinki.The hotel has 349 stylishly decorated modern rooms. In addition to the standard rooms, the hotel offers Crowne Plaza Club Rooms and Suites on the top floor, overlooking Helsinki city. There are also spacious and comfortable Junior Suites available. All rooms come with great beds, free high-speed broadband (ADSL), WiFi wireless internet access, a hospitality tray, ironing equipment and other comfortable amenities one expects to find in an upscale hotel. There is an extensive restaurant selection in the hotel: Mediterranean style a la carte Restaurant Macu, gastro-pub Fidel, Bar Code in the lobby and a banquet restaurant in conjunction with the Royal conference floor, featuring flexible conference facilities. The Crowne Plaza Helsinki hotel also offers a well-equipped Business Centre, stunning Forever Gym & Day Spa with Finnish Sauna, swimming pool and various Spa treatments. For guests coming by car we provide a garage with car wash service. Crowne Plaza Helsinki is a winner of the World Travel Awards, Finland’s Leading Hotel 2011, for the fourth consecutive year. ... more   less 
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Also Known As:
Crowne Plaza Helsinki
Helsinki Crowne Plaza

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