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“Warm Reception, handy for airport departures and central shopping.” 4 of 5 stars
Review of Crowne Plaza Hotel Helsinki

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Crowne Plaza Hotel Helsinki
4.5 of 5 Hotel   |   Mannerheimintie 50, Helsinki 00260, Finland (Formerly Radisson SAS Hesperia Hotel Helsinki)   |  
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Ranked #20 of 64 Hotels in Helsinki
Edinburgh, United Kingdom
Top Contributor
168 reviews 168 reviews
45 hotel reviews
Reviews in 75 cities Reviews in 75 cities
81 helpful votes 81 helpful votes
“Warm Reception, handy for airport departures and central shopping.”
4 of 5 stars Reviewed October 2, 2011

Our stay was only a bonus points stay and we arrived frazzled at reception but we were treated warmly and efficiently, like queens rather than the rag dolls we felt . Managed to get into the pool fairly quickly for a refreshing swim. Given a capacious exec. suite room -rather dark but then that is a type failing.

  • Stayed November 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnneRoininen, Director,Guest Relations at Crowne Plaza Hotel Helsinki, responded to this review, October 4, 2011
Thank you for your review about Crowne Plaza Helsinki. I am so happy that our staff
served you well. I will forward this feedback to them.
Thank you for choosing to stay with us and welcome again!
Sincerely, Anne Roininen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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558 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
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English first
London
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 30, 2011

My fiance and I stayed at the Crowne Plaza for 4 nights as part of a long weekend to Helsinki in early September.

We were put in a room on the 8th floor and were impressed with the panoramic view of the city that greeted us from the huge windows. Be warned: the hotel is on a busy road, but although you can hear the noise of the traffic below, it is not too imposing, especially that high up. We'd have prefered the room to be slightly bigger, as we found were in each other's way a bit when we were trying to get ready, but other than that it was a very nice room. At times the maid service was a little sloppy (a robe was left crumpled on the chair, the tea bags were never restocked, things like that), but overall nothing too drastic to complain about there.

In terms of location, the hotel was in easy walking distance of the centre and there's a tram stop just nearby too. It is also conveniently placed for the airport bus, which stops just over the road. We did not find the distance to the centre a problem, although a couple of times we found ourselves feeling envious of the more central hotels after we'd been out all day and were facing the walk or tram ride back. You can walk most of the way through a park by the lake though to avoid the busy road though which is nice and scenic.

One of the main reasons for chosing the Crowne Plaza over anywhere else (apart from the price) was that it had a sauna and pool; we made use of this facility most days. There's also a gym too, but we didn't make it to that! We didn't use the dining facilities either as we found there were plenty of other options in Helsinki, so can't comment on this aspect, but overall we were generally pretty pleased with our hotel choice.

Stayed September 2011, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnneRoininen, Director,Guest Relations at Crowne Plaza Hotel Helsinki, responded to this review, October 4, 2011
Dear Guest, Thank you for the review about your stay with us. I am happy to hear that
you enjoyed the stay. Those small things that you mentioned are important to us and
we need to focus on them. We want to serve you better.
Hope to welcome you back again!
Sincerely,Anne Roininen
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Sheffield, United Kingdom
Top Contributor
67 reviews 67 reviews
26 hotel reviews
Reviews in 31 cities Reviews in 31 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed September 22, 2011

Stopped by for a very short stay - arrived 9.30pm and left at 5.30am the next morning!

Had a Junior Suite - the room and bed was extremely comfortable and a good size.

Will stay again on a longer trip.

  • Stayed September 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnneRoininen, Director,Guest Relations at Crowne Plaza Hotel Helsinki, responded to this review, September 23, 2011
Dear Guest, Thank you for the kind views about you stay with us! We are happy to hear
that our staff and facilities met your needs and expectations. This is what we are working
for, to make sure that every stay is comfortable.
We hope to welcome you back again!
Sincerely, Mrs Anne Roininen
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Suffolk
Top Contributor
171 reviews 171 reviews
116 hotel reviews
Reviews in 80 cities Reviews in 80 cities
325 helpful votes 325 helpful votes
5 of 5 stars Reviewed September 20, 2011

We stayed for 3 nights in August and really liked the CP Helsinki. The welcome was genuine and check in was handled quickly despite being busy. We were given a better room than we booked with a huge bathroom. The room was very newly redone, with a great big bed, very nice decor and all the faclities I would have expected from a seriously 5* hotel. Big flat screen TV, coffee maker, bathrobes, slippers and (bonuses) windows that open and free wifi. It is an easy and flat 10 minute walk to the centre of town, and less to the opera and Museum of Conetemporary art - well worth a visit - and the beautiful Rock Church. Another 10 minutes and you're at the harbour. Helsinki is a fascinating city and the CP is a great, central and super comfortable base to enojoy this lovely city.

On the way into town along Mannerheimintie, the street the CP is on, you'll find the big Kaampi mall, with restaurants, coffee shops and all your shopping needs.

The CP is a great base - nicely refurbished, excellent staff and a convenient location.

  • Stayed August 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnneRoininen, Director,Guest Relations at Crowne Plaza Hotel Helsinki, responded to this review, September 27, 2011
Dear Guest, thank you for your kind review about our hotel. We want to make sure that
our guests feel comfortable when staying with us. I am also pleased that our staff met
your expectations and served you well.
Hope to welcome you again to stay with us!
Sincerely,
Anne Roininen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Petersburg, Russia
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed September 18, 2011

Beautiful hotel! Enough is conveniently located, near public transport stop, if you wish, you can also walk to the centre (about 20 minutes). The girls at the reception were very friendly and quickly settled. There is a sauna in the hotel,which can be used free of charge from 9 am to 12 am. On the floor there is a cool ice maker, and in-room is worth a bucket of ice. So take a glass of champagne, if you go to this hotel)). There is underground parking for 21 euros, but we have noticed that some people leave their cars just next to the hotel and everything is ok! Definitely in the future I will be there to stop, because everything is wonderful!

  • Stayed November 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnneRoininen, Director,Guest Relations at Crowne Plaza Hotel Helsinki, responded to this review, September 19, 2011
Dear Guest, It was a pleasure to hear that you enjoyed your stay with us. So thank you
for your feedback! It is important for us to know that our service and facilities meets guests
expectations. We wish to welcome you here again!
Best Regards,
Anne Roininen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 15, 2011

Whenever you check into a hotel of this category, you expect everything to be perfect. Because it's supposed to!
Bed littered with chewing gum, towels unfolded, soap used. This is not supposed to happen. EVER!
The breakfast personnel is extremely impolite, constantly pestering you with "Hotel policy": "Sit down", one of them barked at me when I asked for coffee and by way of excuse when she came to my table she tried to explain: "It is hotel policy that guests have to sit down to be asked what they want to drink", I just couldn't take it: "I was sitting and you didn't come". "Sir, you can't leave the breakfast area with that slice of bread or you will have to pay for it", that's what I had to stand the next day when I tried to leave breakfast in a hurry (of course the coffee didn't come on time, but I wasn't expecting it to!). I have other stories of hotel personnel finishing up their business with other hotel staff before serving the guest (me fwiw) but I think you get the drill.
I will never come back if I can avoid it.
On the good side, they serve Argentinean and Chilean wines and have comfy beds.

  • Stayed September 2011, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnneRoininen, Director,Guest Relations at Crowne Plaza Hotel Helsinki, responded to this review, September 16, 2011
Dear Guest,
I apologize for the inconvenience caused! This is not the way we serve our guests.
I will forward this review to the food and beverage management and we will take actions
to serve our guests as we should.
Sincerely,
Anne Roininen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 15, 2011

We stayed here for a week on our first trip to Helsinki. Straight off a 20+ hour flight and to the hotel at 10am it was great when we could check straight in with no hassles. Hotel rooms are a decent size we stayed in a junior suite which was great with one child. The facilities are good especially the sauna and health club.

  • Stayed August 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnneRoininen, Director,Guest Relations at Crowne Plaza Hotel Helsinki, responded to this review, September 16, 2011
Dear Guest,
Thank you very much for you review, we are pleased that your stay was pleasant
for all of you! We are doing our best to serve you consistently as expected.
Have a great Autumn and Best Regards to the family!
Anne Roininen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Helsinki

Address: Mannerheimintie 50, Helsinki 00260, Finland (Formerly Radisson SAS Hesperia Hotel Helsinki)
Phone Number:
Location: Finland > Southern Finland > Helsinki
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Helsinki
#19 Luxury Hotel in Helsinki
#20 Romantic Hotel in Helsinki
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Hotel Helsinki 4.5*
Number of rooms: 349
Official Description (provided by the hotel):
The Crowne Plaza Helsinki - a premium business hotel in the centre of Helsinki - offers luxury service and comfort. Situated opposite the Finnish National Opera, close to the Finlandia Hall, Olympic Stadium and the Helsinki Fair Centre the Crowne Plaza Helsinki is one of the finest hotels in Helsinki.The hotel has 349 stylishly decorated modern rooms. In addition to the standard rooms, the hotel offers Crowne Plaza Club Rooms and Suites on the top floor, overlooking Helsinki city. There are also spacious and comfortable Junior Suites available. All rooms come with great beds, free high-speed broadband (ADSL), WiFi wireless internet access, a hospitality tray, ironing equipment and other comfortable amenities one expects to find in an upscale hotel. There is an extensive restaurant selection in the hotel: Mediterranean style a la carte Restaurant Macu, gastro-pub Fidel, Bar Code in the lobby and a banquet restaurant in conjunction with the Royal conference floor, featuring flexible conference facilities. The Crowne Plaza Helsinki hotel also offers a well-equipped Business Centre, stunning Forever Gym & Day Spa with Finnish Sauna, swimming pool and various Spa treatments. For guests coming by car we provide a garage with car wash service. Crowne Plaza Helsinki is a winner of the World Travel Awards, Finland’s Leading Hotel 2011, for the fourth consecutive year. ... more   less 
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Also Known As:
Crowne Plaza Helsinki
Helsinki Crowne Plaza

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