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“Wow” 5 of 5 stars
Review of Crowne Plaza Hotel Helsinki

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Crowne Plaza Hotel Helsinki
4.5 of 5 Hotel   |   Mannerheimintie 50, Helsinki 00260, Finland (Formerly Radisson SAS Hesperia Hotel Helsinki)   |  
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Ranked #18 of 64 Hotels in Helsinki
Netherlands
Top Contributor
86 reviews 86 reviews
36 hotel reviews
Reviews in 37 cities Reviews in 37 cities
89 helpful votes 89 helpful votes
“Wow”
5 of 5 stars Reviewed September 8, 2011

Stayed here as part of a business trip that I extended for the weekend. Initially I stayed at the Scandic Continental next door, which was rather depressing (very Soviet-style architecture and spartan rooms), so when I was able to move to the CP I was very happy. Front desk was very pleasant and upgraded me to an executive room, which gave me access to their lounge. The room was very nice; comfortable and modern, with some fantastic views over central Helsinki. The club lounge was simple, but clean and comfortable. The breakfast served here was simple yet filling and in the evenings drinks were served. Free WiFi in the hotel - wow! Not many countries or hotels offer this.
Location is also nice. 20-25 mins walk from central Helsinki, or a few minutes by tram, which stops right in front of the hotel.
The pool / sauna complex in the basement of the hotel is impressive and free for hotel guests. I thoroughly enjoyed this and it was a nice place to meet locals and have them explain the true Finnish sauna experience!
Price was also really good for this hotel and I highly recommend it to anyone wanting to visit lovely Helsinki.

  • Stayed June 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnneRoininen, Director,Guest Relations at Crowne Plaza Hotel Helsinki, responded to this review, September 12, 2011
Dear Guest, thank you very much for the review about your stay in Crowne Plaza Helsinki.
We are happy to hear that we could provide the service and facilities that met your expectations.
Hopefully we can welcome you back soon!
Sincerely, Anne Roininen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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536 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
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English first
Kildare
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 5, 2011

We took the Finnair bus from the airport which brought us to the central station. You can then get a tram to the hotel (tram 4, 10 or 7A) and get off at the second stop -Hesperia Park. The hotel is located beside the scandic hotel.

The room in the hotel was very spacious, clean and modern. There were tea and coffee making facilities, mini bar, trousers press, safe, iron. The hotel boasts about it's "sleep advantage" and rightly so. The beds were incredibly comfortable.

We had lunch in the resturant and the food was excellent as was the service. We also had a snack in the bar one evening and this was good.

The pool in the leisure centre was quiet and we mainly had it to ourselves. However, it was quite cold so there was no lazy lounging around in the water!

Overall, this is a high quality hotel. Staff on reception were very informative and helpful.

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnneRoininen, Director,Guest Relations at Crowne Plaza Hotel Helsinki, responded to this review, September 7, 2011
Dear Guest, thank you very much for you review about our hotel. We are more than happy
that your stay was meeting your needs. We put a great effort on service and facilities so
that all the guests would enjoy the stay. Thank you for Choosing to stay with us!
Sincerely,
Anne Roininen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Göteborg, Sweden
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 1, 2011

Central location and hotel parking, clean and such, but far too expensive for what you get! Having to pay approx €25 for breakfast when the room cost €188 is not acceptable.

The room was okay, but again far too overpriced.

I arrived with a rental car and it seemed impossible to get them to park it for me. They suggested that I did it myself, in the hotel's parking garage in the rain.

When returning to Helsinki, I will not stay at this hotel again.

The complementary internet was also disappointing. To connect via cable did not work and connecting via W-LAN using the voucher provided gave speeds making it impossible to use the internet. This is not acceptable in Europe in 2011!

  • Stayed August 2011, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnneRoininen, Director,Guest Relations at Crowne Plaza Hotel Helsinki, responded to this review, September 5, 2011
Thank you very musch for you views about the stay with us. We appriciate your comments
and we`ll do our best to serve you better! All the comments have been forwarded and
we belive that we can make our guests stay comfortale.
Sincerely,
Mrs Anne Roininen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Top Contributor
452 reviews 452 reviews
313 hotel reviews
Reviews in 334 cities Reviews in 334 cities
403 helpful votes 403 helpful votes
4 of 5 stars Reviewed August 29, 2011

We had to take a taxi to get to and from the ferry port. This is a very long walk away. You can walk to the pedestrian street and then to the port which is more interesting and will make it seemed a shorted distance. The rooms are well appointed. We had no luck getting the free internet connection for some reason. The breakfast was very good. The rooms are not all the same size, we were sent to the wrong room which was much bigger than ours. The expensive restaurant outside in the side of the hotel was very good.

Room Tip: Ask for size differences
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  • Stayed August 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnneRoininen, Director, Guest Relations at Crowne Plaza Hotel Helsinki, responded to this review, September 5, 2011
Thank you for your review about Crowne Plaza Helsinki Hotel. I am pleased to hear that
your stay was comfortable. I am sorry for the inconvenience caused from the internet. I have
forwarded this message and everything should be in order.
It is very important for us to have the feedback so we can serve you better.
With best Regards,
Mrs Anne Roininen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cph
Top Contributor
54 reviews 54 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed August 28, 2011

I have had 10 stays in Helsinki during the latest 2 years and I have now concluded Crowne Plaza to be my preferred "second home". Located close to business areas and to city center. Good restaurants inside the hotel and close in the neighbourhood. Helpful and serviceminded staff. Nice rooms. No troubles with the "infrastructure" - the Internet-access, practical business needs, time to wait for taxis, meals and all. Look forward to go there again !

  • Stayed August 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnneRoininen, Director,Guest Relations at Crowne Plaza Hotel Helsinki, responded to this review, August 30, 2011
Dear Guest,

Thank you very much for your review about your stay with us.
It is a pleasure to hear that you give us the possibility to be the
“second home” when travelling in Helsinki.
It is our aim to make your stay comfortable every time.
Thank you for choosing to stay with us and hopefully we can welcome
you back again soon!

Best Regards,
Anne Roininen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
48 reviews 48 reviews
48 hotel reviews
Reviews in 39 cities Reviews in 39 cities
107 helpful votes 107 helpful votes
3 of 5 stars Reviewed August 21, 2011

This is a perfectly ok standard-type Crowne Plaza. The bedroom was fine, and the hotel is clean and efficient.

Where it was disappointing was in its attitude on charging, specifically around room service breakfast. I had a rate that included breakfast, but the hotel charged the full room service breakfast price on top of that with no discount reflecting the "inclusive" rate. Their feedback response was weak.

As for the breakfast tray - when I got back to the hotel from a day away it was still in my room 12 hours after I'd finished with it. I called room service to ask for it to be removed and they suggested I leave it outside the room for housekeeping to collect. It was still there the next morning, another 12 hours later.

Stayed June 2011, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnneRoininen, Director, Guest Relations at Crowne Plaza Hotel Helsinki, responded to this review, August 22, 2011
Thank you for your feedback and views about our hotel. I am happy to hear that the facilities
were acceptable. What comes to the roomservice breakfast, I do appologize any unconvenience caused and will forward you feedback so we could serve you better in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
34 reviews 34 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed August 16, 2011

This is a very good hotel. We had a nice large (which is a treat in Scandinavia!) twin bedroom on the fourth floor. The bed, the amenities and service were what you would expect from a 4.5-5* international hotel, which was great, given the uneven quality of hotels we had seen in the last few days in Scandinavia.

The location of the hotel is just outside the city centre but tram 4/4T gets you to the city in no time at all and the tram stop is located outside the neighbouring Scandic Hotel, which is but a minute's walk away. I would not let the location of the hotel be a deterrent against my decision to stay here.

Wired internet access is free but not wifi (you have to purchase a card from the reception) so if you need it, do take along an ethernet adaptor if your laptop (like my Macbook Air) does not have it built in.

I would not hesitate recommending this hotel and would stay here again if I return to Helsinki.

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnneRoininen, Director, Guest Relations at Crowne Plaza Hotel Helsinki, responded to this review, August 22, 2011
Thank you for your reviews about your stay with us. I am happy to hear that your visit was
what you expected it to be.I`ll make sure that your positive feedback will be forwarded.
It is always a pleasure to here that the service and facilities have been good.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Helsinki

Address: Mannerheimintie 50, Helsinki 00260, Finland (Formerly Radisson SAS Hesperia Hotel Helsinki)
Phone Number:
Location: Finland > Southern Finland > Helsinki
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Helsinki
#17 Luxury Hotel in Helsinki
#17 Romantic Hotel in Helsinki
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Hotel Helsinki 4.5*
Number of rooms: 349
Official Description (provided by the hotel):
The Crowne Plaza Helsinki - a premium business hotel in the centre of Helsinki - offers luxury service and comfort. Situated opposite the Finnish National Opera, close to the Finlandia Hall, Olympic Stadium and the Helsinki Fair Centre the Crowne Plaza Helsinki is one of the finest hotels in Helsinki.The hotel has 349 stylishly decorated modern rooms. In addition to the standard rooms, the hotel offers Crowne Plaza Club Rooms and Suites on the top floor, overlooking Helsinki city. There are also spacious and comfortable Junior Suites available. All rooms come with great beds, free high-speed broadband (ADSL), WiFi wireless internet access, a hospitality tray, ironing equipment and other comfortable amenities one expects to find in an upscale hotel. There is an extensive restaurant selection in the hotel: Mediterranean style a la carte Restaurant Macu, gastro-pub Fidel, Bar Code in the lobby and a banquet restaurant in conjunction with the Royal conference floor, featuring flexible conference facilities. The Crowne Plaza Helsinki hotel also offers a well-equipped Business Centre, stunning Forever Gym & Day Spa with Finnish Sauna, swimming pool and various Spa treatments. For guests coming by car we provide a garage with car wash service. Crowne Plaza Helsinki is a winner of the World Travel Awards, Finland’s Leading Hotel 2011, for the fourth consecutive year. ... more   less 
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Also Known As:
Crowne Plaza Helsinki
Helsinki Crowne Plaza

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