We stayed here for a family vacation. Our luggage was lost on the way from the US and arrived in the middle of the night. The front desk held it for us till the morning (since we needed the sleep.) They were very service oriented. The breakfast buffet is abundant with lots of options. The room was very comfortable and spacious. There is a quick market right across the street that is great to pick up snacks and some drinks. The hotel restaurant is good but can get expensive if you eat there every meal. The location is good. We did lots of shopping and could walk to the train station.