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“Would definitely go back” 4 of 5 stars
Review of Radisson Blu Royal Hotel, Helsinki

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Radisson Blu Royal Hotel, Helsinki
4.0 of 5 Hotel   |   Runeberginkatu 2, Helsinki 00100, Finland (Formerly Radisson SAS) (Kampinmalmi)   |  
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Ranked #14 of 62 Hotels in Helsinki
Certificate of Excellence
GreenLeadersGold level
ATL, GA
Level Contributor
68 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Would definitely go back”
4 of 5 stars Reviewed August 10, 2014

We stayed here for a family vacation. Our luggage was lost on the way from the US and arrived in the middle of the night. The front desk held it for us till the morning (since we needed the sleep.) They were very service oriented. The breakfast buffet is abundant with lots of options. The room was very comfortable and spacious. There is a quick market right across the street that is great to pick up snacks and some drinks. The hotel restaurant is good but can get expensive if you eat there every meal. The location is good. We did lots of shopping and could walk to the train station.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joni V, Service Manager at Radisson Blu Royal Hotel, Helsinki, responded to this review, August 11, 2014
Dear ALBAtl_Ga,

Thank you for your kind review and greetings from Helsinki to you and your family!

I also like to thank you for your kind words about our staff, we aim to provide efficient and personalized service.

We are happy that you enjoyed our breakfast and room.

We look forward to your next visit.
With best regards
Joni Väisänen
Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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992 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
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  • Italian first
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  • Russian first
  • Spanish first
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English first
Level Contributor
62 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 9, 2014

The hotel got a nice location, good rooms and helpful staff, at least if you think about the price. The room we got was big, had a bathtub and everything a hotel room should have. Only thing that I hoped would be better was the breakfast.

Stayed August 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joni V, Service Manager at Radisson Blu Royal Hotel, Helsinki, responded to this review, August 11, 2014
Dear Dr3as,

We appreciate your kind words about our hotel. We are happy that you enjoyed your stay with us and that you were satisfied with our services and facilities.

It would be a pleasure to be your host again.
With best regards
Joni Väisänen
Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki, Finland
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed August 9, 2014

Stayed here couple of nights. We compared different hotels around centrum of Helsinki and this was our choose. Not the Cheapest but definitely worth of money. Check in was fast and we got late check out free of charge! Plus sides are the location, many major shopping centers near by ( Kamppi, Forum, Stockmann) and if you wanna go bit further there are big bus station about 400m from the hotel, Helsinki´s major railway station about 1-1,5 km. Another plus side was awesome breakfast! Lots of chooses for everyones taste, i won't leave here with empty stomach! I was so impressed by this Radisson that I booked also Radisson hotel for my next trip!

Room Tip: You may ask room with a view to the centrum, if it is away from centrum the window look may not be g...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joni V, Service Manager at Radisson Blu Royal Hotel, Helsinki, responded to this review, August 11, 2014
Dear Ilmou
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us.

Are you already a Club Carlson member? If not, you can easy to join to our global rewards program at www.clubcarlson.com.

TIP! When you are member of Club Carlson, you can enjoy more points, more partners and more places with Club Carlson and our program offers exceptional hotel experiences, enhanced services and the ability to earn and redeem rewards remarkably fast at over 1,000 hotels worldwide.

We are looking forward to your next visit and we are more than happy to be your host here in Helsinki.

With regards
Joni Väisänen
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Deanshanger, United Kingdom
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed August 8, 2014 via mobile

A very cheery welcome from reception set a tone that continued throughout the stay. Very clean, well designed and spacious room. Good healthy breakfast choice though a little busy. No gym in hotel, but access to a well eqipped gym just 50m from front door; access to gym is Euro 5 if you get token from hotel reception. Aa delight to have stayed here.

Stayed August 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joni V, Service Manager at Radisson Blu Royal Hotel, Helsinki, responded to this review, August 11, 2014
Dear Paul S,

We are very glad to hear that you enjoyed your stay with us.

We are more than proud of our Yes I Can! – service attitude in all our departments in the hotel.

We are looking very much forward to welcoming you again when travel brings you back to our beautiful city!

Kind regards,
Joni Väisänen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oulu, Finland
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed August 6, 2014

as well as the summer terrace and the breakfast. The room were spacy but somewhat worn out. We had to chance the room twice due to the rooms being inadequatly cleaned, meshy or untidy. The third room was opposite to the lift and quite noisy and the good nights sleep was short and interrupted by the dig dong sounds of the lift. Also the hot water was a bit difficult to get, there some problems with the thermostst we assumed. Air condition did not work in all the rooms we tried.

Room Tip: Ask for a better stay, even five times or more
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joni V, Service Manager at Radisson Blu Royal Hotel, Helsinki, responded to this review, August 11, 2014
Dear Minna166,

Thank you for your review.
First of all I would like to apologize all the inconvenience that you have during your stay.
If you could kindly contact me by e-mail info.royal.helsinki@radissonblu.com.
Our goal is a 100% Guest Satisfaction and I´m more than willing to discuss with you about your last stay.

I hope that in the future I can welcoming you back to our lovely hotel and we can exceed your expectations and we can make your stay unforgettable.

With regards
Joni Väisänen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, WA
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 5, 2014

This hotel is in an excellent location for public transportation and walking to all major sites. However, the rooms are very basic and despite repeated requests to have the air conditioning fixed, after three nights it still was not adequately working. Buffet breakfast included with the room was very good.

  • Stayed July 2014, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joni V, Service Manager at Radisson Blu Royal Hotel, Helsinki, responded to this review, August 11, 2014
Dear seattletraveler1110,

Great to hear that you enjoyed your stay with us in Helsinki and that you appreciate our location and breakfast.
Indeed our location is great. Metro Station and tram stop is just a few steps away from hotel main door. From the hotel we have great public transportation connection to for example to West harbour (Tallinn Ferrys) and to Olympic terminal ( overnight ferrys to Stockholm).

We regret to hear about your disappointment with the air conditioning. This summer in Finland we have a record-breaking heat wave, maybe that is one reason for that the air conditioning was not adequately efficient.
Your comments will be forwarded to our Maintenance department and we will update our air conditioning system for the future.

Thank you for review and for your stay and look forward to welcoming you back soon!
With best regards
Joni Väisänen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed August 2, 2014

Spent 4 days here and we were very satisfied with our choice of hotel. On arrival the reception staff were very helpful and we were told we had been upgraded to the top floor. The room was very clean, all the facilities were good and in good condition. Breakfast was excellent, the staff extremely helpful and friendly. The hotel was in a very convenient location for us and we walked everywhere around the city. Originally we were planning on buying a Helsinki Travel Card but we found that it was much more convenient for us to walk and we saw much more of the city that way. When we arrived we must have mentioned to the reception staff that one of the reasons we were visiting Helsinki was to celebrate my wife's birthday, on the day, much to our surprise and pleasure we found a bottle of bubbly a flower and 2 glasses, compliments of the hotel, a very nice gesture. We ate in the hotel on our last night, the food was very good and not all that expensive. All in all, very good Helsinki stay.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joni V, Service Manager at Radisson Blu Royal Hotel, Helsinki, responded to this review, August 11, 2014
Dear highgreave,

Thank you so much for your amazing review! It was a pleasure to be your host.

Our staff is our pride, all the staff members are more than happy to serve our customers. Our goal is 100% guest satisfaction and every person from hotel manager to bell boy is committed to our service policy with Yes I Can-attitude.
We are delighted that you liked our surprise for you.

We are so pleased you had a great stay and really hope to see you again in the near future.
With best regards.
Joni Väisänen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Blu Royal Hotel, Helsinki

Address: Runeberginkatu 2, Helsinki 00100, Finland (Formerly Radisson SAS)
Phone Number:
Location: Finland > Southern Finland > Helsinki > Kampinmalmi
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Helsinki
#6 Family Hotel in Helsinki
#11 Business Hotel in Helsinki
#14 Luxury Hotel in Helsinki
#21 Romantic Hotel in Helsinki
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Radisson Blu Royal Hotel, Helsinki 4*
Number of rooms: 262
Official Description (provided by the hotel):
Sleek Business-oriented Hotel with striking glass facade & atrium. ... more   less 
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Also Known As:
Radisson Blu Royal Hotel, Helsinki Hotel Helsinki
Radisson Helsinki
Helsinki Radisson

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