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“Very good value for money” 4 of 5 stars
Review of Radisson Blu Royal Hotel, Helsinki

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Radisson Blu Royal Hotel, Helsinki
4.0 of 5 Hotel   |   Runeberginkatu 2, Helsinki 00100, Finland (Formerly Radisson SAS) (Kampinmalmi)   |  
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Ranked #12 of 65 Hotels in Helsinki
Certificate of Excellence 2014
London, United Kingdom
Top Contributor
89 reviews 89 reviews
68 hotel reviews
Reviews in 60 cities Reviews in 60 cities
99 helpful votes 99 helpful votes
“Very good value for money”
4 of 5 stars Reviewed September 23, 2013 via mobile

Nice hotel. Fantastic value for money and great location. Corridors a bit dated but rooms are nice. Just had a major complaint with the bathroom door which swung open and banged against the wall very loudly when not bolted.

Good breakfast and nice bar. Very close to train station, bus station and Kampii shopping centre.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jukka_vantsi, Front Office Manager at Radisson Blu Royal Hotel, Helsinki, responded to this review, September 30, 2013
Dear Guest,

Thank you for the constructive feedback. I am sorry to hear about the trouble you had with the bathroom door.
When staying with us next time please don't hesitate to contact our reception about any problems you face. We will do our best to solve them.

Best Regards,
Jukka Väntsi
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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892 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
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English first
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 23, 2013

This was my third time at thos hotel and I will be back. The room was good, the bed was excellent. The silence! I had my room forward busy street but nothing voices I didn't hear in my room (251).
The breakfast was fine! The staff was very good. The busterminal near.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jukka_vantsi, Guest Relations Manager at Radisson Blu Royal Hotel, Helsinki, responded to this review, September 30, 2013
Dear Ms. Marita V,

Thank you for your review. I'm glad you have enjoyed your recent stay with us. It's always nice to get feedback from a regular guest.

Thank you!

Jukka Väntsi
Front Office Manager
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tipperary ireland
Top Contributor
63 reviews 63 reviews
51 hotel reviews
Reviews in 49 cities Reviews in 49 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed September 23, 2013

My sister and I have just returned from our visit to Helsinki. We stayed in Radisson Blu. The location of this hotel is fantastic. Right beside the Square , Railway and Bus Terminus. Room was of a very high standard. Extremely comfortable beds. Staff were very friendly. Unfortunately the first evening I had a dental emergency. The receptionist Camilla could not do enough for me. She arranged a dental appointment for me at 9.00 am the following morning. All problems sorted by 9.30. . Breakfast was extensive. Could not fault this hotel. Highly recommend.

Room Tip: We were to front so very early on 2 mornings we were woken to sound of laundry trucks
See more room tips
  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Senior Contributor
25 reviews 25 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 19, 2013

Fabulous position with adjacent tram stops (beware, tram line 2 heads north, line 3 heads south on the same route which includes the central station, market sq & some ferry terminals, route 9 goes to W harbour for Tallink ferry), the main bus station and a Metro line are in the adjacent large Kamppi shopping centre.
Our room was of reasonable size and comfortable.
Breakfast was good but crowded; the restaurant excellent food although a limited menu.
You have to stand up to use the PCs in the lobby - keeps the masses moving!!
Excellent value.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jukka V, Front Office Manager at Radisson Blu Royal Hotel, Helsinki, responded to this review, September 23, 2013
Dear Guest

Thank you for your review. As you mentioned, Radisson Blu Royal Hotel
is very centrally located cityhotel with excellent traffic connections. Thank
you for your nice words about our staff and proberty.

I hope to see you again at Radisson Blu Royal Helsinki

Have a great autumn

Jukka Väntsi
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen, Denmark
Senior Contributor
45 reviews 45 reviews
27 hotel reviews
Reviews in 28 cities Reviews in 28 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed September 15, 2013

Hotel is quite new and well situated in the city center next to Kamppi shopping center. Not the easiest thing to find the parking carage even if I looked at the map in advance, could be better signed. Friday noon there was plenty of space for cars, next day noon quite full.

We got a very tiny room with a very tiny bathroom, had a feeling of a single room whith no space for two people. Basic amenities in the bathroom, I loved the smell of lemongrass in the body lotion. Sink was blocked and I wonder why the cleaning staff doesn't bother to give the message to somebody to take care of it... We were in a rush on the day of arriving, so I forget to mention it to the front desk, but got apology and a discount of parking fee when telling that next day.

Breakfast room was crowded and could definetely be improved by making it a little bit cosier, now it is like a company canteen. Somebody to show you to your table would be nice! Food selection is fine, but coffee serving to the table would make a difference! You hardly can manage to bring both your food and coffee at the same time and that gives constant movement and turbulence during the breakfast.

It was just ok to sleep there for couple of hours, but I would never stay there longer because of the room and bathroom size!

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jukka V, Front Office Manager at Radisson Blu Royal Hotel, Helsinki, responded to this review, September 23, 2013
Dear Guest
Thank you for your constructive feedback. I am sorry to hear that
you have felt lack of space in your room . Actually 90% of our rooms
are very large ( room 23-25 square meters and bathrooms 5 squaremeters).
Then we have hava few smaller rooms and usual those are in single use.
On your next trip to Helsinki we will take care that you will get one of those
large rooms.
You are warmly welcome back

Have a great autumn

Jukka Väntsi
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Petersburg, Russia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 5, 2013

We stayed in this hotel for the first time and we were very pleased by friendly staff and excellent service.
The breakfast was just perfect for the 4 stars hotel (hot meals, fruites, the wide choice of juices, tea, coffee and even hot chocolate). We stayed in standard room that was big enough and well equipped. The bathroom was clean and i really liked the set of bathroom toiletries provided. The only request was to bring bathrobes and the second set of toileties and it was fulfilled quite fast. The room was equipped by kettle and we enjoied the complimentary tee and coffee that was really pleasant. We had a nice view of the city from the windows.
There is also a sauna and grill restaurant in the hotel, but we didn't use it this time. The hotel is also good for business purposes as we saw a lot of conferences on the first floor during our stay.

Room Tip: we had a corner room and it was really big
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jukka V, Front Office Manager at Radisson Blu Royal Hotel, Helsinki, responded to this review, September 6, 2013
Dear Guest
Thank you for your great review . I was nice to have
you here, and welcome back on your next Helsinki
visit

Have a great autumn

Front Office manager

Jukka Väntsi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Pole
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed September 3, 2013

I stayed at Radisson Blu Royal with my girlfriend for 4 nights. Despite what some reviews are saying, this hotel is located right in the centre of Helsinki next to the huge Kamppi shopping mall. Check-in was quick and the staff were nice and friendly. Our room was really good! Nice wooden floors on the main part, great bed and a huge flat screen TV. The bathroom was a bit old school but the marble tiles still look fancy. The room was extremely quiet. Our only gripe was with the AC which did not cool the room enough. Furthermore, some renovation would make the room look a bit less worn out.

The breakfast was great and the waitresses did an excellent job. The hotel bar was really expensive but had a nice atmosphere. We did not try the restaurant as there are many other options located within a walking distance from the hotel.

We had a slight issue with a lotion going missing from our room. Quite likely the cleaners threw it away accidentally. I first complained to reception in the evening but the receptionist did not do anything about it even though she said she would. The next day a more capable receptionist took care of it but forgot to call me. Anyway, we got a nice box of chocolates as an apology which satisfied us. However, the staff should be trained to solve problems like this instantly.

This hotel is a fantastic choice for staying in Helsinki, whether it's for business or pleasure. The prices are lower than at other hotels in the centre even though it is definitely of the same standard. With a few customer service improvements the hotel could easily get 5 points from me.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jukka V, Front Office Manager at Radisson Blu Royal Hotel, Helsinki, responded to this review, September 6, 2013
Dear Guest

Thank you for your valuable feedback.
Especially your mention about nice and
friendly staff made me happy. We have
use this issue of missing lotion in our
staffmeeting to improve even further our
ability to solve problems.

Thank you and have a great autumn


Jukka Väntsi

Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Blu Royal Hotel, Helsinki

Address: Runeberginkatu 2, Helsinki 00100, Finland (Formerly Radisson SAS)
Phone Number:
Location: Finland > Southern Finland > Helsinki > Kampinmalmi
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Family Hotel in Helsinki
#11 Business Hotel in Helsinki
#12 Luxury Hotel in Helsinki
#15 Romantic Hotel in Helsinki
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Radisson Blu Royal Hotel, Helsinki 4*
Number of rooms: 262
Official Description (provided by the hotel):
Sleek Business-oriented Hotel with striking glass facade & atrium. ... more   less 
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Also Known As:
Radisson Blu Royal Hotel, Helsinki Hotel Helsinki
Radisson Helsinki
Helsinki Radisson

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