We spent two nights here and had a near-perfect experience.
The hotel is very well-located (quiet street but very close to the town centre) and is small but stylish. Our room was monochrome, chic and beautifully designed, although not exactly cosy - very Finnish and functional. I was a little disappointed that there were no tea/coffee-making facilities in the room, but then I'm a real caffeine fiend.
Breakfast was absolutely fabulous, a buffet-style continental breakfast with huge variety and excellent, fresh ingredients - fantastic. The lobby area serves as a bar and the staff make a very good G&T, although it's not a lively place and there is no restaurant so you shouldn't plan to spend your evenings here.
But by far the most impressive was the service we received from the charming, helpful and extremely professional staff, of whom I can't speak highly enough. On both nights the girl at reception gave us excellent restaurant recommendations, and managed to find us a table at a great place (Aino, on the Esplanadi) at the very last minute on a Saturday night, having phoned a vast number of places which were all fully booked. And to cap it all, she'd made sure to confirm that it served a good reindeer fillet (my other half's request). Everything was made to seem easy and no trouble at all, and all the staff were polite, friendly and anxious to check we were enjoying our stay without being overbearing.
All in all - a lovely place!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.