We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Solid” 5 of 5 stars
Review of Hotel Haven

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Hotel Haven to your Saves list
Hotel Haven
5.0 of 5 Hotel   |   Unioninkatu 17, Helsinki 00130, Finland   |  
Hotel amenities
Ranked #5 of 62 Hotels in Helsinki
Ennetbaden, Switzerland
Level Contributor
71 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
“Solid”
5 of 5 stars Reviewed June 17, 2014

A very good hotel with an excellent location. The room was large enough with a good sized bathroom and wonderful shower. The beds were comfortable and the room very clean. I really liked the breakfasts with an excellent porridge, which I put Sea-Buckthorn berry jam, gosh darn good. The service was a bit hit or miss, even at dinner. The food was above board excellent and well presented. The wait staff seemed a bit uncoordinated and unsure (this was addressed when checking out, which I was very surprised and grateful), with long stretches of nothing. But again the food made up for any problems, also lovely to sit outside under a glass canapy.

A bit of problem, but again small, I truly do not like sleeping with the a/c on. This especially when the outside temperature is more than comfortable. I asked, and this was the hotel policy. I understand policy, but it sure would be nice to open a window, should one ask...easy enough to give the latch to those that ask. This was also addressed at check out and handled professionally.

I would most definitely stay here again, just hoping their window policy changes :)

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jad L, Guest Relations Manager at Hotel Haven, responded to this review, August 26, 2014
Dear JC505,

Thank you for taking the time to write your review of Hotel Haven.

We appreciate reading your detailed review of the breakfast and restaurants and we have forwarded your review to the selected department.
Our inner court yard is truly a bliss in summer time as it is a quiet hideaway from the major tourist spot the market square and offers a luxurious seating and a great place to enjoy!

Unfortunately, we have a strict policy regarding opening windows as it is part of our security policy.

We hope to welcome you again to Hotel Haven in the future.

Best regards,

Jad Lian
Guest relations manager
Hotel Haven.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

643 reviews from our community

Traveler rating
    410
    188
    32
    7
    6
See reviews for
73
261
60
168
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Melbourne, Australia
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed June 17, 2014

A beautiful and spacious room, great free internet and great location. Breakfast was a little lacking and staff were a little standoffish, but all in all a great stay, Lacking the customer service to truly be worth 5 stars, but for a place like Helsinki this is probably one of the best you are going to get.

  • Stayed May 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed June 1, 2014 via mobile

The Hotel Haven is located at the end of the Esplanade near the water. It provided everything a traveler needs. The people at the reception desk were friendly and helpful. The room was spacious, well-appointed and, most importantly, quiet. The hotel has good internet service. Our room overlooked the harbor. The breakfast, which was included in the room charge, was excellent. There are good restaurants in the immediate area, including in or next to the hotel. Hotel Haven is within walking distance of the major sights in Helsinki. We stayed two nights and left refreshed. There is not more you can ask for.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brackley
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed May 29, 2014

We travelled to Helsinki for a long weekend and arriving at the Hotel Haven made a great start to that time. This is a really stylish hotel and has the added surprise (for me) of two restaurants as part of the premises. Our room overlooked the harbour and was wonderfully spacious. Every member of staff we dealt with were open, friendly and a huge asset to the hotel.
This is centrally placed near the local ferries and with tram stops mere metres away. It's really easy to walk to the sights and a welcome place to come back to after a day's touring.

I would return here at the drop of a hat, what a great place to enjoy a holiday.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth
Level Contributor
136 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 stars Reviewed May 29, 2014

Nice hotel situated in the harbour area of Helsinki and close to the sights. Room was of good size and very clean with nice decoration. Breakfast was standard fare but satisfactory. Staff pleasant and helpful. Hotel offers free bikes which was useful to cover a large area quickly. This hotel should have amazing but I felt it somehow missed the mark - maybe it was just a little bland in all aspects.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm, Sweden
Level Contributor
111 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed May 27, 2014

Very nice design hotel in an historical building with a great location. Friendly staff, very nice breakfast and great rooms. You find 2 amazing restaurants connected to the hotel. My favorite hotel in Helsinki.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed May 24, 2014


Every time I check in and hear 'I've given you a very nice room' I know that spells trouble. Room was a good size but it was right across from the elevator and street facing. I live in NY and London so I am a good judge of noise and windows (which you could not open) sounded like they were open. Even though I flagged my noise concern I was told this was 'taken under consideration' and nothing was done. Staff was friendly but did not follow through on turn down service request, so I returned from dinner not very happy. The night staff did what they could do and apologized but was not communicated to front desk for checkout, so I was asked how was my stay and had go through the issues once again. Also, breakfast is not very impressive (very basic more like 4*) if you want non scrambled you have to pay extra). So, voted best SLH 2013, again not something I could come close to agreeing. My credentials - I stay in 5* hotels almost once a week with majority Relais & Chateau.

  • Stayed May 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...
Travelers also viewed these Helsinki hotels
Fabian Hotel
#1 of 62 in Helsinki
4.5 of 5 stars 731 reviews
Scandic Paasi
#3 of 62 in Helsinki
4.5 of 5 stars 614 reviews
Vironniemi
GLO Hotel Kluuvi Helsinki
Show Prices
Show Prices
Show Prices
Hotel Kamp
#6 of 62 in Helsinki
4.5 of 5 stars 857 reviews
Vironniemi
Radisson Blu Plaza Hotel, Helsinki
Kampinmalmi
Hotel Indigo Helsinki - Boulevard
Show Prices
Show Prices
Show Prices

Been to Hotel Haven? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Haven

Address: Unioninkatu 17, Helsinki 00130, Finland
Location: Finland > Southern Finland > Helsinki
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Helsinki
#4 Romantic Hotel in Helsinki
#5 Luxury Hotel in Helsinki
#8 Family Hotel in Helsinki
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Haven 5*
Number of rooms: 77
Official Description (provided by the hotel):
Hotel Haven, Finland’s first member of the Small Luxury Hotels of the World chain, is designed to provide homely warmth, exclusive comfort and high-quality services for the discerning guest. The hotel with 77 individual and well-appointed rooms and premium restaurant and conference services is conveniently situated in the attractive setting of Helsinki’s Market Square.In the elegant yet cosy foyer, guests can relax by the fireplace and browse leisurely through the daily papers. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Hotels.com, Odigeo, Priceline, HotelTravel.com, TripOnline SA, Venere and Jetsetter so you can book your Hotel Haven reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Haven Hotel Helsinki

Owners: What's your side of the story?

If you own or manage Hotel Haven, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.