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“Extraordinary service in Finland” 5 of 5 stars
Review of Hotel Haven

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Hotel Haven
5.0 of 5 Hotel   |   Unioninkatu 17, Helsinki 00130, Finland   |  
Hotel amenities
Ranked #2 of 64 Hotels in Helsinki
Helsinki, Finland
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Extraordinary service in Finland”
5 of 5 stars Reviewed April 13, 2014

Spent one night with my wife in Style level room, 8th floor. Room was big, tidy and well equipped with Bang&Olufsen TV and other ordinaries. Bar is impressive with dozens of labels to taste. Best was though the attitude and behaviour of personnel, which was very friendly, professional and helpful. Breakfast with fresh fruit and berries is a rarity at this time in Finland. Location is great by the heart of the city but still in peaceful haven, hidden just 50 meters from the Esplanad.

Room Tip: Pay that 20€ extra and get the Style level. Have not seen comfort level, though.
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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578 reviews from our community

Traveler rating
    375
    165
    28
    5
    5
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63
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Rotterdam
Top Contributor
55 reviews 55 reviews
25 hotel reviews
Reviews in 22 cities Reviews in 22 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed March 25, 2014

Stayed here one night for business purposes. Arrived late, had a drink in cosy lobby/bar area near fireplace. Good wine selection. Had a spacious room, including walk in shower.
Very clean, well maintained. Paid eur 187, which is a steal for this kind of quality hotel.
Had a boutique style interior, loved the small details. Great selection of eggs,fruit,bread and cereals in the morning, included in price. Attentive staff at front desk, bar and breakfast area. Service all over! Highly recommended!

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jad L, Guest Relations Manager at Hotel Haven, responded to this review, March 27, 2014
Dear elevation,

Thank you for taking the time to write your lovely review.

We are so pleased that your short stay with us went so smoothly and you have enjoyed the services we have in our Hotel.

Our bar is an excellent place to relax and spend a good time for pleasure or business and has a wide selection of spirits.

We thank you for your recommendations and look forward to welcome you again to Helsinki.

Best regards,

Jad Lian
Guest Relations Manager
Hotel Haven.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed March 25, 2014

I stayed at the hotel for two weeks in March on business. The location is just perfect and I could walk to all my meeting as well as to nice restaurants and shopping :) The staff is very friendly and helpful. The breakfast is just wonderful!

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palo Alto, California
Top Contributor
52 reviews 52 reviews
18 hotel reviews
Reviews in 29 cities Reviews in 29 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed March 12, 2014

This hotel is very close to the south harbor, the esplanade, and the active downtown. It is small with attentive and knowledgeable staff. The room was pleasantly appointed. It looked out on the ferry that went back and forth to the fort, keeping the sea lane open in the ice.
The breakfast buffet was not as extensive as others. We were very impressed, though, with the delightful breakfast spread they had ready for us as we left for the airport at 5:30 AM. That was above and beyond.
The only thing I would fault them for is not having a grab bar in the tub/shower.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vantaa, Finland
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 10, 2014

Excellent location in center of Helsinki, near the harbour. Hotel staff was really friendly, room feels like it was brand new. Room interior was personally decorated with good taste. Amazing breakfast!

Room Tip: Remember to ask room with view to harbour.
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  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jad L, Guest Relations Manager at Hotel Haven, responded to this review, March 27, 2014
Dear tonis32,

Thank you for taking the time to write this lovely review.

We are so pleased to read that you have enjoyed your stay with us in our little heaven.
We look forward to welcome you again at Hotel Haven.

Kind regards,

Jad Lian
Guest Relations Manager
Hotel Haven.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 9, 2014 via mobile

I have just stayed in Helsinki over night whilst on a business trip. this hotel was recommended to me by another colleague and I have found it to be excellent, clean, very comfortable and the service has been helpful, no complaints. You won't be disappointed.

Stayed March 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iisalmi, Finland
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed March 1, 2014

The location is quite good in the heart of the Finland's Capital. The lobby and the lobby bar are nice and welcoming, although the service at the bar not so good (a bit neurotic bar tender, I would say).

Hotel is new, and everything is very nice and tidy. Still, even we upgraded our room to Style, which was supposed to offer some extra space, the room was pretty small, only bed and tv-table. The normal Standard room in most hotels is bigger. The room furnishing was of good quality and shower and toilet in excellent condition. Well, new place, of course they are.

The entrance from the elevator to breakfast is somewhat 2star experience, strange corridors with no sign.

The breakfast is a bit disappointing. Very narrow offering, a limited set from the usual hotel breakfast, really nothing new. Fortunately, food was of good quality, like cold smoked salmon, which on many cases is not eatable at all.

The hotel is nice, but we really got no WOW effect. Comparing to eg. Radisson, nothing special.

Room Tip: Well, if proposed Style room upgrade and inner court view, not worth a penny. No views or something...
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  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Haven

Address: Unioninkatu 17, Helsinki 00130, Finland
Location: Finland > Southern Finland > Helsinki
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Helsinki
#3 Romantic Hotel in Helsinki
#3 Family Hotel in Helsinki
#3 Business Hotel in Helsinki
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Haven 5*
Number of rooms: 77
Official Description (provided by the hotel):
Hotel Haven, Finland’s first member of the Small Luxury Hotels of the World chain, is designed to provide homely warmth, exclusive comfort and high-quality services for the discerning guest. The hotel with 77 individual and well-appointed rooms and premium restaurant and conference services is conveniently situated in the attractive setting of Helsinki’s Market Square.In the elegant yet cosy foyer, guests can relax by the fireplace and browse leisurely through the daily papers. ... more   less 
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Also Known As:
Haven Hotel Helsinki

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