I stayed 4 nights at Haven hotel. I returned back very unhappy. It was a bad experience for me.. A big disappointment.
1**when i arrived by taxi, nobody helped me with baggages. After chec in, they gave me the room card and i went alone to the room. They did not show me how works the shower , t.v. etc.
2 ** the bathroom was full of water, whenever you use the shower in the tube. I asked .the duty manager to come and see that, and she told me that allways happens ! IT IS A BIG PROBLEM! And sure, not for 5 star hotel ! I had a lux room, more expensive than the others, it had nice harbor view, it was at 6 floor, but the tables were damaged and the office chair and an other seat, blue, were very dirty and you could not seat ! The duty manager asked me if i want to change the dirty chair !
The manager was on easter holiday, so i never met him.
3 ** THE BIGEST PROBLEM was with black out curtins. They are shorter, they are not as long as have to be, so every morning i waked up at 5.30 ! ! !It is crazy ! I cannot sleep if it is not dark in bedroom , like the most people in the world ! A 5 STAR hotel, must has the right curtins for right black out !! ! !
The breakfast it was opened at 7.30, so i was waiting 2 hours. It was nice, you had many choices and the people there were kind. But you have to pay EXTRA if you want omelette!
The housekeeper came at 10.00 at the morning, she was very kind and she tried to fix it up, with black out,but the room again had iside light .So, i could not sleep.A man from reseption, told me to give me another room, BYT NOT LUX, with NO VIEW, and SMALLER !!! Of course, i said no ! The right thing is to offer me an upgrate and they told me the oposite !After this, they told me to help me to change hotel. But i wanted 5 star hotel and harbor view. There is only 1 more 5 star in helsinki and no harbor view, so i did not change.
I had sent 4 mails before go to haven hotel and they told me that blackout and everything willbe fine, but it was not !
4 *** tv in bathroom it was broken !When i told them, they told me that they fix it up, and the next day, i asked again and they told me that was broken !
5 ***After 2 days, i asked again to change room and at the evening, they show me one, lux room, at 8 floor, bigger than mine at 6 floor, but the view wasnot so nice.
6 *** the hotel is in a nice point and you can go for shopping , eating etc, very easy. It has also a nice bar, inside and i had a glass of wine but it is very very expensive !
7 **Some ladies at reception, are not kind and i felt very bad and very sad.One told me that has not curtins at her house and she put me black bags at the windows but i was awfull !
8 ***One housekeeping, with DIRTY HANDS gave me the clean towels !
9 ***No clock in the room , nowhere !
10 ***During chec out, i told them that i was very sorry, i had spend a lot of money and 5 days and i was without sleep because of their short black out curtins and they didnot care !
All in all, i had a bad experience in hotel haven . It is not a really 5 star hotel ! I went to relaxe, but i returned very very tired and of course , very sad with this behavor ! Big disapointment !
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.