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“Splendid, well-located hotel - recommended” 5 of 5 stars
Review of Hotel Haven

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Hotel Haven
5.0 of 5 Hotel   |   Unioninkatu 17, Helsinki 00130, Finland   |  
Hotel amenities
Ranked #2 of 64 Hotels in Helsinki
Manchester, United Kingdom
Top Contributor
79 reviews 79 reviews
69 hotel reviews
Reviews in 69 cities Reviews in 69 cities
82 helpful votes 82 helpful votes
“Splendid, well-located hotel - recommended”
5 of 5 stars Reviewed April 7, 2012

Haven is a lovely hotel with friendly staff, right in the heart of Helsinki, so is ideal for tourists who want easy access to the main sites and excellent restaurants. Our room was a Comfort Double and indeed proved to be extremely comfortable. The bed was large (super king, I think) yet the room nevertheless felt spacious. It was well designed - stylish but also homely - with quality furnishings (Bang & Olufsen televisions in both bathroom and main bedroom!). Bathroom was also roomy and contained a bath with shower. The products were Elemis - all rather lovely. Only gripe with the room is that there were no tea and coffee making facilities, something which can really make a hotel room for me. Still, I know this doesn't bother a lot of people so it seems unfair to dissuade people from staying here just because of this (peculiarly British?) quirk of mine. Breakfast was included in our room rate and was a good quality continental buffet with a huge amount of choice, served by charming waiting staff. We spent three extremely comfortable nights in hotel Haven and would certainly stay here again if revisiting Helsinki.

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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556 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
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  • English first
  • Finnish first
  • French first
  • German first
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English first
Springfield, Illinois
Contributor
13 reviews 13 reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 2, 2012

Hotel Haven is a lovely hotel! The staff was very helpful to us in giving directions & helping us buy tickets to the ferry. The breakfast was perfect - many organic choices. The beds were very comfortable, the linens were very nice. The location is perfect - walking distance to great shopping and dining. I highly recommend this hotel!

  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
272 reviews 272 reviews
176 hotel reviews
Reviews in 151 cities Reviews in 151 cities
250 helpful votes 250 helpful votes
5 of 5 stars Reviewed March 24, 2012

Little charmy hotel. The best option if you travel by ferry. Nice lovely views. The most expensive option in Helsinki - about 180 euros. Free wi-fi, free breakfast. Nice.

  • Stayed January 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed March 22, 2012

Checked into the Hotel Haven for a quick Finland weekend- a very nice boutique hotel in the heart of Helsinki. Just steps away from the main part of the shopping area & attractions as well as steps from teh harbor where you can take ferries to Estonia or some of the outer islands. Hotel was clean, beds- very comfortable, nice linens & room very nicely decorated- great lighting & B&O flat screen TV with an Ipod dock to play your own music through the TV. Ample power outlets to charge & connect all our gadgets & free WIFI in all the rooms that was easy to access. Another feature we REALLY liked was the ice machine out in the hall way- its so rare to see these in European hotels. Would have liked the option of having a ice bucket in the room to fill to chill some wine- but im sure if we asked- one would have appeared quickly! Bathrooms were fitted out with a very nice shower that is preset to 38F perfect shower setting. Nice high end toiletries (Elimis) that were replenished daily. Soft towels that didnt smell of bleach- I hate that!! Also they had one of those shoe shine machines @ the hotel entrance- great touch as there was a bit of snow & its a nice way to freshen up your shoes before coming back into the hotel :) Staff was VERY helpful, all spoke English- actually everyone we encountered in Finland spoke very good English- so there was never a language barrier we had to deal with. A friendly "Kittos" (thank you) always got a smile. We ate @ one of the hotel restaurants one night & it was fabulous- I think it was called Sundmans- it was the more casual restaurant. Great access through the courtyard into one of the oldest stone buildings in Helsinki- great food- although we noticed that wine is VERY pricy in Helsinki restaurants- so see if you can pick up a few bottles in duty free before you arrive. Noticed that on many menu's there was rain-deer, boar & lamb- not much beef- also LOTS of seafood & seafood restaurants. They love their salmon & smoked herring. Make sure to venture into the Stockman supermarket to see their smoked fish section- quite impressive. There were also good veggie options @ all the restaurants we tried.

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
237 reviews 237 reviews
52 hotel reviews
Reviews in 70 cities Reviews in 70 cities
270 helpful votes 270 helpful votes
4 of 5 stars Reviewed March 4, 2012

Hotel Haven has a motto....Your home, Your place. And how true that statement is! Warm and inviting, with the most amazing array of whisky in Europe, means that to even meet in the bar is a real experience, The chic people in Helsnki gather here. it's central to everything, beautifully presented, efficient staff.
I can't wait to return.

  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pascal G, Guest Relations Manager at Hotel Haven, responded to this review, March 14, 2012
Dear "Geraldq",
Thank you very much for your review. We are pleased to know that you had an at home feeling while staying with us which is one of our aim. We do have an array of exclusive drinks at Haven Bar and we are very lucky to have some of the best barman in the city always ready to chat about. Welcome back to Haven!
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Stockholm, Sweden
Top Contributor
149 reviews 149 reviews
40 hotel reviews
Reviews in 54 cities Reviews in 54 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed February 22, 2012

Excellent design hotel located in the heart of Helsinki. Paid 169 EUR including breakfast buffet and taxes for one night in a comfort room. Fantastic lounge/bar area and the wonderful and healthy breakfast is served just across a small courtyard.

  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pascal G, Guest Relations Manager at Hotel Haven, responded to this review, March 14, 2012
Dear “Joachim P”,
Thank you very much for your review. We are glad that you enjoyed the design of our hotel. The concept behind it was to create a warm welcoming atmosphere with a touch of luxury offering the conveniences requested by business and leisure travellers. Welcome back to Helsinki!
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London, United Kingdom
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 20, 2012

I stayed at Hotel Haven for (sadly only) 1 night on business. What a wonderful experience. From the check-in to the dining experience, the staff was incredibly friendly and helpful. The hotel is very centrally located, a 10 minute walk away from the main shopping area.The rooms are very nicely appointed with a nice deep bath (so important with the cold temperatures outside) with it's own TV screen, fluffy bath robes, nice toiletries, little touches of art and a very comfortable bed. Food at the hotel restaurant I would describe as traditional Finnish with a very modern twist. Highly enjoyable. Breakfast was also good with a wide variety of foods on offer. The hotel has free wifi throughout and nice large desks in the rooms that serve every business travellers needs. My only disappointment is that I couldn't stay longer.

Room Tip: Rooms facing the courtyard may be a littler quieter, although my street facing room was pretty quiet...
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  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pascal G, Guest Relations Manager at Hotel Haven, responded to this review, March 14, 2012
Dear “Mondfrau”,
Thank you very much for your wonderful review. We hope that you will be back in Helsinki soon and have a longer stay. Especially this year since Helsinki is the World Design Capital 2012 and there is plenty to explore. Welcome back to Hotel Haven!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Haven

Address: Unioninkatu 17, Helsinki 00130, Finland
Location: Finland > Southern Finland > Helsinki
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Helsinki
#3 Family Hotel in Helsinki
#3 Romantic Hotel in Helsinki
#3 Business Hotel in Helsinki
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel Haven 5*
Number of rooms: 77
Official Description (provided by the hotel):
Hotel Haven, Finland’s first member of the Small Luxury Hotels of the World chain, is designed to provide homely warmth, exclusive comfort and high-quality services for the discerning guest. The hotel with 77 individual and well-appointed rooms and premium restaurant and conference services is conveniently situated in the attractive setting of Helsinki’s Market Square.In the elegant yet cosy foyer, guests can relax by the fireplace and browse leisurely through the daily papers. ... more   less 
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Also Known As:
Haven Hotel Helsinki

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