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“Best contemporary hotel in Helsinki that does not belong to a big hotel chain” 5 of 5 stars
Review of Hotel Haven

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Hotel Haven
5.0 of 5 Hotel   |   Unioninkatu 17, Helsinki 00130, Finland   |  
Hotel amenities
Ranked #2 of 64 Hotels in Helsinki
Stockholm, Sweden
Top Contributor
133 reviews 133 reviews
37 hotel reviews
Reviews in 48 cities Reviews in 48 cities
51 helpful votes 51 helpful votes
“Best contemporary hotel in Helsinki that does not belong to a big hotel chain”
5 of 5 stars Reviewed February 22, 2012

Excellent design hotel located in the heart of Helsinki. Paid 169 EUR including breakfast buffet and taxes for one night in a comfort room. Fantastic lounge/bar area and the wonderful and healthy breakfast is served just across a small courtyard.

  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pascal G, Guest Relations Manager at Hotel Haven, responded to this review, March 14, 2012
Dear “Joachim P”,
Thank you very much for your review. We are glad that you enjoyed the design of our hotel. The concept behind it was to create a warm welcoming atmosphere with a touch of luxury offering the conveniences requested by business and leisure travellers. Welcome back to Helsinki!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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522 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
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London, United Kingdom
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 20, 2012

I stayed at Hotel Haven for (sadly only) 1 night on business. What a wonderful experience. From the check-in to the dining experience, the staff was incredibly friendly and helpful. The hotel is very centrally located, a 10 minute walk away from the main shopping area.The rooms are very nicely appointed with a nice deep bath (so important with the cold temperatures outside) with it's own TV screen, fluffy bath robes, nice toiletries, little touches of art and a very comfortable bed. Food at the hotel restaurant I would describe as traditional Finnish with a very modern twist. Highly enjoyable. Breakfast was also good with a wide variety of foods on offer. The hotel has free wifi throughout and nice large desks in the rooms that serve every business travellers needs. My only disappointment is that I couldn't stay longer.

Room Tip: Rooms facing the courtyard may be a littler quieter, although my street facing room was pretty quiet...
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  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pascal G, Guest Relations Manager at Hotel Haven, responded to this review, March 14, 2012
Dear “Mondfrau”,
Thank you very much for your wonderful review. We hope that you will be back in Helsinki soon and have a longer stay. Especially this year since Helsinki is the World Design Capital 2012 and there is plenty to explore. Welcome back to Hotel Haven!
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Pontypridd
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed February 3, 2012

Stayed at the hotel as part of business trip to Helsinki.
The Reception Team were welcoming, friendly and courteous, the Room 503, was immaculate, relaxing bed and warm and relaxing despite temperatures of -19 outside.
There was a little noise from within the hotel building through the night but no real problem.
The hotel appears to be in a good location for the waterfront, park and restaurants.

Would definitely stay at this hotel again.

  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Senior Contributor
42 reviews 42 reviews
23 hotel reviews
Reviews in 25 cities Reviews in 25 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed February 3, 2012

My family of 4 stayed here for 2 nights. We had chosen the Hotel Fabian but were contacted a few weeks before our visit and offered rooms at the Hotel Haven as the Fabian was unavailable one of the nights we had booked. Usually you would be a bit put out, but the company, (which owns both Hotels) was apologetic, polite and respectful. They offered us similar rooms (one upgraded to allow us to have adjoining rooms) for the same rates we had booked to Fabian. We were very happy and would have otherwise missed the opportunity to stay at such a luxurious hotel, where service and quality were excellent. The breakfast room was small but the food was lovely and made a great start to the day, great coffee and pastries. We had a standard room adjoining a deluxe room. The deluxe room was incredibly spacious and well appointed with every convenience you would need. Unbelievable beds, so comfortable. The bathrooms were very modern and stylish. Location was great, just out of the city and a block from the harbour. Staff were very helpful and pleasant. Overall a great experience. Thank you.

  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 2, 2012

We were family of 4, (2C were 13 & 7) stayed 3 nights over the new year in 30-1Jan2012.

Before we were to revisit Helsinki 6 nights later, we walked around the Esplanade Park area scouting for hotels... Hotel Kamp Sheraton was shortlisted. Kamp's offer for us were 2 connecting rooms, w/o breakfasts at E189

Good thing we walked across the street a little more and stumbled across this charming Hotel Haven. It was simply the best hotel ever!

Duty manager offered us a Lux room to accommodate 4 of us, with a free rollaway at E220/night. Including 4 buffet breakfasts. How good was that! And while i was busy with the duty manager, the family were playing chess next to a fireplace in the bar. We were sold!

Come arrival,
We arrived with 6 pieces of luggage. And when they opened the Lux room door, the kids screamed Wow! In addition, "There's a TV in the toilet, dad!". At 10pm, that was the most reassuring comment ever!

During the stay,
+ free wifi
+ B&O tv with comfy chairs/sofa
+ dining table for 4
+ huge bathroom
+ extremely clean & tidy
+ huge room, the suitcases did not get in the way...
+ comfy rollaway
+ Nespresso coffee machine
+ free bedside mineral water
+ free buffet breakfast included
+ excellent front desk/concierge

- king bed were 2 singles joined together, hence the "gap" in the middle
- living room was part carpet, part tiles (rough on the edges)
- 3rd floor Lux had no view, except main road.
- dinner service was a bit slow

Overall,
the convenience of the location, ie. Helsinki Cathedral, Senate Sq, Market Sq, Old Market hall, Suomenlinna ferry point, Uspenski Cathedral, is second to none

We had a fantastic holiday. Simply the best in Helsinki!

Room Tip: smaller rooms had bay facing options
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  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
59 reviews 59 reviews
21 hotel reviews
Reviews in 30 cities Reviews in 30 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed January 29, 2012

The Haven is very good in every way. A good location – slightly away from other business-speciific chain hotels and a snowball’s throw from the restaurants and bars of the Esplanade area. Public transport (tram stop and ferries) is very close. Check in was very efficient - was offered a complimentary room upgrade on arrival. All staff were very friendly and efficient. The ‘Style’ room was very nicely decorated and fixtures and fittings of very high standard. Bed very comfortable, linen top quality. The glass (sliding) bathroom door annoyed me – maybe a good space saver but it needs to be soundproof. Free wifi signal throughout the hotel was strong and there was a special set up for mac / IPhone. The Lobby bar was effortlessly cool and a good place to still by the fire and pretend to play chess. Breakfast in the Havis Restaurant was good, a very plentiful continental affair with scrambled eggs and bacon too (excellent sea buckthorn jam as well!). A great hotel.

Room Tip: Not all 'sea-view' rooms actually have a view of the sea - request it if you really want it...
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  • Stayed January 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riihimaki, Finland
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 27, 2012

Beautiful and stylish decor, peaceful atmosphere, attention to detail, defenately a luxury break with very good location and helpful staff. After three visits to this hotel (once with my husband, once with a friend and once alone) I am happy to say that Hotel Haven feels just as great every time. This is the best hotel in Helsinki (and have tried quite a few of the other ones).

  • Stayed January 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Haven

Address: Unioninkatu 17, Helsinki 00130, Finland
Location: Finland > Southern Finland > Helsinki
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Helsinki
#2 Business Hotel in Helsinki
#3 Romantic Hotel in Helsinki
#3 Family Hotel in Helsinki
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel Haven 5*
Official Description (provided by the hotel):
Hotel Haven, Finland’s first member of the Small Luxury Hotels of the World chain, is designed to provide homely warmth, exclusive comfort and high-quality services for the discerning guest. The hotel with 77 individual and well-appointed rooms and premium restaurant and conference services is conveniently situated in the attractive setting of Helsinki’s Market Square.In the elegant yet cosy foyer, guests can relax by the fireplace and browse leisurely through the daily papers. ... more   less 
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Also Known As:
Haven Hotel Helsinki

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