We arrived on Sunday, but the check-in weren't work this day, so we had to email them earlier and we did! But nobody cares to provide us with any information how to get the keys. After some hours calling the service number, administration said we had to wait until 12:30 to get our keys. At 12:30 there was nobody with keys, after another calling they said it's their bad and the woman will coom soon. This "soon" took 2 more hours, in about 14:30 there came 2 women and they didn't speak English, nor Russian. She said in broken english that somebody already live in our apartments and we have to move in other hotel and then they just went away. We cancelled our booking, which were pre-paid and forced to leave the country, because we hadn't enough money to pay another room. If you want to stay in Helsinki, never choose this hotel for stay! I'm not an another hotel workers or smth like that, it's the true story we had in June,8 2014. Vitaliy M., Russia. (+79811856975 feel free to call, I can pay my words.)
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