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“Too touristy... But still, a beautiful resort and cute cabins” 4 of 5 stars
Review of Santa Claus Holiday Village

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Santa Claus Holiday Village
Tahtikuja 2, Rovaniemi 96930, Finland   |  
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Hotel amenities
Ranked #1 of 11 hotels in Rovaniemi
Singapore, Singapore
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
“Too touristy... But still, a beautiful resort and cute cabins”
4 of 5 stars Reviewed March 18, 2013

Service was pretty good throughout the stay, with even Santa Claus popping by to say hi... The holiday cabins were quaint and self-contained, complete with a little kitchen. The place is almost picture-perfect and even adults will have fun sending postcards from the post office and combing through the christmasy place. If there is something lacking, it got to be the overcommercialised ambience. Lack the kind of rustic charm that should go with Christmas and winters and holiday cabins. But well, this is a place for tourists anyway! Take the bus to go to the city if you need a break away from the resort. Visit the museum, the bridges or even simply just go shopping or have a meal at the northernmost McDonald's!

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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211 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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Moscow, Russia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 12, 2013

This holiday village is about 5minutes from Rovaniemi airport, the best part of the village accomodation is an individual cottage with own sauna room attached.
Hotel reception and the suvenior shop is at the same place so it took us a little bit longer than expected to check in but the room was really cozy with small kitchenette.
Our kids loved playing outside our cottage and at the borderline area, you can meet Santa Clause,send a postcard at the post office, and can shop at Ittara & Marimekko outlet shop and other suveniors within walking distance.
The only drawback was that the village had not many restaurant options that either you eat at the canteen-like restaurant or need to use taxi to look for proper restaurants in the town.
We traveled north to Saariselka after staying at this village, you can take a local bus from the village but the bus stop is like a hut, so if you are going north with the bus, better ask the reception to send you back to the airport and wait for a bus there instead of waiting outside the village. THe village owner couple was kind enough to send us back to the airport to take the bus north.
Even compare with Saariselka accomodation, this village's cottage was so much cleaner and had nicer sauna, so do stop by at Rovaniemi even if you are not interested in meeting Santa or shopping at outlet shops.

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Helsinki, Finland
1 review
5 of 5 stars Reviewed March 11, 2013

Very good stay at the Santa Claus Holiday Village. The welcome desk is really great and the services are great. Great location for everything and really good stay at the village.
For sure a place to come back later !

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bonn, Germany
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 19, 2013

Like most previous reviewers, we (two adults and two girls (5 and 3)) had an amazing stay at the Santa Claus Holiday Village. We were there for 4 nights and had the half board, so breakfast and dinner. From the moment we arrived at the airport, we felt like we had walked into a winter wonderland. The snow blanketed the trees, there were nearly constant flurries- which admittedly did hamper seeing the northern lights, but added to the magic. I do have to say, for as wonderful as the whole experience was in February, my husband and I kept saying we couldn't imagine coming here when the snow melts. We felt like instead of it being a winter wonderland, it might feel a bit more like a tourist trap. It is probably not fair to say that having not visited the hotel out of season, but that is the impression we had.

HOTEL: Like everyone else, I would concur the staff were friendly and helpful. The rooms were beautiful and large. We found that they were large enough for a family of 4 with small children, but the second bed is a sofa bed, so we had to put it away during the day to have sufficient room. We had Santa Claus come to the room one evening to meet the kids and it was quite nice. He was there for a solid 15 minutes and really interacted with the girls- I know it was a memorable experience for them and we would highly recommend it. The room had a "kick sled" which was fun for getting around the holiday village.

RESTAURANT: The 3 course meal that came with dinner in the half board was definitely sufficient food (we never went hungry), and was fine, but I wouldn't say stellar by any means. I was glad we did get the half board as I think it would have been difficult to pay those prices for the food (hamburgers, chicken nuggets, steak). The kids meal was the same every day, chicken nuggets, meatballs and I can't remember the third item as the kids had nuggets every day. By the end of 4 days we were ready for a change in food.

EXCURSIONS: We enjoyed the excursion we did. We did a 3 hour snowmobile ride to the reindeer farm and husky farm. Kids can easily come along as they are pulled behind the snowmobile in a sleigh. The snowmobile ride was the best part of the trip through beautiful landscapes. If you are really interested in the reindeer ride or the husky ride, this is probably not the trip for you, as the two rides were so fast- the husky ride was over before I was done getting my camera out.

We were told you didn't have to book excursions more than a day in advance, but be careful. We wanted to do a trip to an icebreaker, as advertised by the hotel, but then when we tried to sign up the staff didn't seem to be particularly familiar with the details and it turned out it only operated certain days during the week and we were too late. That was a little disappointing.

HOLIDAY VILLAGE: The holiday village was beautiful with Christmas music playing through the central square. I guess I didn't realize before arriving that the hotel and the village were two separate places but adjacent. What amazed me most was how empty and peaceful the village was in the morning and evening (before the tour buses came and after they left)- it was very pleasant to walk around then and let the kids run. Even with the tour buses it didn't get too crowded. I did have a different feeling walking through the souvenir shops in the village though- not nearly as friendly as the hotel.

All in all, we had an amazing stay and were so glad we went and stayed at the holiday village. I think the stay was the perfect amount of time (4 nights), and half board was the right decision. The only thing that would have made the trip better was seeing the northern lights- but that was the one thing not in the hotel's control.

Room Tip: We were in room 26, right in front. I was a bit worried it would see too much foot traffic, but we f...
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naples, Italy
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 19, 2013

As a family of four, and with all of the places we have been, this has been by far the best experience. This is a family run business and a very friendly place. They treat you very well and always want to ensure your stay is comfortable and fun. It was better than that! The staff working there were all very professional and great with kids. The staff we dealt with did an outstanding job on providing a great package so that we did and saw everything. The first day we hit the arctic circle and received our certificates, went on the husky sleigh ride, the reindeer sleigh ride, and that evening Santa himself arrived at our cabin! The kids were in shock! He was about seven feet tall and was wonderful with the kids!
The next day we did the cross country skiing (none of us have ever done it before) with one of the staff, who was again, great with the kids and an excellent instructor! We went to an ice park that was adjacent to the reigndeer sleigh area, which has a very small but cool Ice Bar and two slides (a short and long slide). That evening we hiked up a trail in snow shoes to a camp site, made a fire, roasted some sausages and drank hot berry juice. Then we hiked some more. It was a good time and exhausting! Although we did not see the lights on this trail, we saw it when we got back to the cabin!
The next day we did the husky and reigndeer sleigh rides once again (it was too much fun not to), and then we took an hour long snowmobile safari. The kids had their own small snowmobiles, and the employee of the snowmobile made it that much more worthwhile with a great and friendly attitude (especially with the kids)! On the final day, we went to the Arctic Zoo, and the driver was also the "tour guide". It was amazing and a blast, especially the polar bears, which were the highlight!
The cabin was small but cozy and amazing! Keep in mind that they do not clean your room or provide additional towels/change sheets unless you pay for it. The temperature in the room was always good and warm. The restaurant was great; our package had breakfast and dinner included and it also had individual items you can buy for very reasonable prices. You can do lunch at one of the many cafes or restaurants in the Santa's square area super close to the Santa's Village.
I would HIGHLY recommend anyone with children (that are able to walk and stand on their feet for long periods of time) to take this adventure. It was well worth the money spent, and my kids, my wife and I will never forget the experience, or the friendly atmosphere by the owners or their staff. The kids already miss it!

Room Tip: We stayed in the cabins closest to the restaurant/reception area. Even in the bitter cold, it is not...
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff
Top Contributor
73 reviews 73 reviews
13 hotel reviews
Reviews in 33 cities Reviews in 33 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed February 8, 2013

We stayed here for 5 nights in February. We had great communication from the resort regarding airport transfers which literally take 5 minutes (yet we never heard or saw any planes whilst we were there so don't worry about that). They drop you straight at your lodge and will pick up your luggage from there when you go home. The staff were very friendly and helpful throughout our stay. The wifi worked fine for us the whole time. Don't rely on the garage opposite for any decent supplies and the cafe there only serves 4 or 5 things in the evening but a family we arrived with said the pizza was ok.

The lodge was clean and much bigger than the pictures suggested. Certainly big enough for 2 people but using the sofa as a bed for 4 and I think it would be cramped. The kitchen was well stocked and had a microwave and 2 electric hobs. Tip: we took an iPad and a HDMI cable and were able to watch films in the evening on the tv. The sauna is lovely and once we'd realised that the left dial is the timer (if you turn it to 8 then it won't come on for 8hrs!) it got hot very quickly and was lovely to warm up aching muscles after skiing. The only thing we missed was not having any hooks to hang our jackets up to dry. There is a hair dryer in the bathroom which is a good powered one, so no need to bring your own ladies!

The facilities were good and the proximity to Santa amazing! There are woodland walks and you can hire cross country skiis if you're confident to go off on your own. Breakfast was good. Yes it was the same everyday but there was a lot of choice. The restaurant in the evening is a bit limited and if you're here for more than a few days you will want to either self cater or go into town (but try the blueberry cake - it was amazing!). The last bus (No. 8) is 4.30pm back to the resort from Rovaniemi and costs around 7 euros. A taxi is 20 euros each way. This was the biggest disappointment for us and the one night we did go out to Nili's Lappish Restaurant turned out to be very costly (160 euros inc 3 course meal - nouvel cuisine sized portions, two alcoholic drinks and taxi). If you're wise, then book an excursion which includes free pick up (lapland safaris) and stay in town afterwards hence saving one taxi fare.

We pre booked all of our activities through lapland safaris after much research on the internet. Santa Claus Holiday Village does do similar trips with varying prices but as they hadn't advertised these in much detail online we didn't go with them. Lapland Safari pick up and drop off, are very prompt and friendly. See my other reviews for more details.

In the village is Arctice and we think is an ice bar and toboganning / tubing experience but this wasn't well advertised at all and we missed out on this because of the lack of information. It seemed to be 12 euros to tube down the snow run but apparently this included entrance to a hidden ice bar..... shame we missed it.

Don't miss out on posting cards at Santa's post office - you have two choices to send now or delay until next Christmas. We did both. Sending an official letter from Santa costs 7 euros and is per person (too expensive when we have 8 nephews and nieces between us!) so we sent a postcard in the guise of Santa (hope we don't end up on his naughty list for impersonating him!). Now here's the confusing bit....kids stop reading..... there are 2 Santas. TWO! One in the holiday village and one in Santa's office the other side of the Arctic Circle. We took the one in Santa's office to be the real one but who knows?!?!

We would defintiely recommend this to friends with children as there is so much to do but for adults/couples I would suggest staying in Rovaniemi where you are close to the excursions and the restaurants, shops and museum. But whatever you do, do not miss out on visiting Santa Claus Holiday Village even if it is just for the day. It's magical!!

Room Tip: All of the loadges are spaced out nicely and appear to be the same. We had lodge 25 which is the clo...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halifax, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 28, 2013

We had a thoroughly enjoyable stay at Santa Claus holiday village. We travelled as a party of two adults and two children (7 and 4). We were visiting family in Helsinki over Christmas and opted to travel to Rovaniemi on the VR overnight train from Helsinki. We booked a sleeper cabin which was great as the children travelled free of charge. This worked out to be more reasonable in price than the plane and as the children are used to flying it was a new experience for them. We arrived in Rovaniemi at 7:50am on the morning of the 28th December. There is a bus stop (Number 8) straight outside the station (near the taxis) this takes you straight to Napapiiri (Santa Claus holiday village) and only cost 11Euros for 2 adults and 2 children. As it was winter the holiday village was covered in snow and looked magical, though if you travel at other times of the year I imagine you would not get the same impression, especially as you can see the Shell petrol station across the other side of the road. We were unable to check in til 2 but we were able to leave all of our luggage at the recpetion. This gave us plenty of time to set off an explore what the village had to offer. Even though it was obviously a busy time of the year we didnt have to queue for long at all, even to see Santa. If you do decide to travel independently of a tour operator be prepared to pay a lot of money for all the activities, none of them are cheap. It is free to see Santa but you do need to pay if you want to purchase a photo. We payed 45 Euros for two photos and a dvd. The next stop was the reindeer sleigh rides. We payed over 100 euros for 3 adults and 2 children, on the 1km ride, but it was very magical riding through the forest with the snow falling around us. The children enjoyed arctice where they spent ages sliding down the ice slides on inflatable tubes (my heart was in my mouth the entire time - not for the faint hearted.) We had lunch at the Christmas House restuarant where the quality of food was much better than the cafe near the Tourist information centre. The price for food was very reasonable. By 3 o clock we had done all of the activities that we wanted to do and checked in to our cabin. The cabin was clean, warm and very spacious. It had a lovely large shower area and Sauna. The staff at the hotel were also very helpful and friendly. The following day we went to Santa Park. I have to agree with the mixed reviews that it receives. It was a lot of money for what you actually got out of it and no where near as authentic as Santa Claus holiday village. If you are limited on time then I would just stay at the holiday village and give Santa park a miss. If you didnt want to add the expense of the hotel to your stay you can actually see everything that you need to in one day. The return train didnt leave until 21:20 so that gives you plenty of time to see and do everything at quite a relaxed pace.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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Additional Information about Santa Claus Holiday Village

Address: Tahtikuja 2, Rovaniemi 96930, Finland
Phone Number:
Location: Finland > Lapland > Rovaniemi
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 11 hotels in Rovaniemi
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
Hotel-standard accommodation at the Arctic Circle, heart of Santa Claus Village. Our cabins are all equipped with up-to-date facilities, such as private saunas, bathrooms, kitchenette and terrace. There’s no better way to enjoy your stay. From your cabin just a minute or two walk to Santa Claus Main Office. All activities & excursions, such as Reindeer rides, Husky dog sledge rides, snowmobile rides, etc.. available on the village. ... more   less 
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Also Known As:
Santa Claus Holiday Village Hotel Rovaniemi
Santa Claus Holiday Village Rovaniemi, Finland - Lapland

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