Took my 7 year old on a day trip with Thomsons, 15th Dec. Check in staff at Newcastle airport were in desperate need of some seasonal good will, they were nothing but downright miserable. Our flight was delayed by an hour and a half which was a bit of a pain but the Santa Park was kept open later for us and they delayed the return flight as the plane never left the runway. Crew on the flight were great, entering into the spirit and getting the kids all excited, they gave out hats, activity packs, they had colouring competitions and they had the kids up singing over the microphones. It was only -4 when we got there but it got colder as the day wore on. It snowed all day too which added to the magic. We were met by elves who guided us to the coaches, they give you a map and ticket for Santa but you don't need to worry if you miss the time slot as it's just to try and control the queues. Santa Park is all indoors except for the reindeer and husky rides, sledging and the snow, mobiles, my daughter was delighted to be able to drive her own pink mini snow mobile! They give you everything you need to wear to go outside, socks, scarves, gloves, boots, hats, suits - the lot so you don't need to worry about taking anything, you leave your coat when you first go in and get a ticket and when you go outside you can also leave your bags (just take the important stuff with you). It was nearly dark when we got there, the walk through the forest was wonderfully, all lit up with coloured lights and candles, very atmospheric. The elves were fab, they engaged the children at every opportunity and were more than happy to answer any questions. You have the whole day to yourself, we did the outdoors stuff first and the queues weren't too bad. Food was available until 5pm, chicken nuggets, lasagne, soup, chips and it was ok. The ice room was amazing. We did the elf school which all the kids loved and of course Santa was lovely, we didn't feel rushed although it's obviously run very sleek. We got the pictures on the gold key for 27 euros but apart from that, if you didn't want to spend anything you didn't need to, there was no pressure at all from the few shops there were. Santa's post office was crowded, you can post a card for this year or next, it's not v expensive. We had a fab day, loved it, it is a long day but well worth it and we have some fab memories, some good pictures too although the camera didn't like the cold too much! It is expensive for the one day but something you would only do once in a lifetime - my daughter loved our elf, Northern Star. So, to all the elves out there, I'd say job well done, we loved you all (and.Santa too of course!) and to Thomson check in staff at Newcastle airport - I know it was early in the morning but your passengers would really like a smile and a bit of enthusiasm, particularly the youngest ones :)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 5, 2013
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What a fab day it sounds like! We were super delighted to receive your excellent review and we would love to see your smiling faces again soon!
However, let me remind everyone who are not travelling with Thomson that the huskies and reindeer are not organized by us, but of course we can arrange a separate farm visits for our other guests!
Thanks Toonie and see you soon!
PS. You can use Santas's Golden Key to store all of your most famous holiday photos from the whole trip and hung it in a frame as a little reminder of the precious moments on your wall!
Kaneli Elf (the one with many many freckles)
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.