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“Staff tries but cannot compensate for overpriced simple room” 2 of 5 stars
Review of Summer Hotel Vuorilinna

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Summer Hotel Vuorilinna
2.0 of 5 Condominium   |   Kylpylaitoksentie 5, Savonlinna 57200, Finland   |  
Hotel amenities
Breda, The Netherlands
Top Contributor
179 reviews 179 reviews
114 hotel reviews
Reviews in 86 cities Reviews in 86 cities
91 helpful votes 91 helpful votes
“Staff tries but cannot compensate for overpriced simple room”
2 of 5 stars Reviewed July 18, 2012

Location is okay, closeby railway station. But basically evertthing in Savonlinna is closeby. Room was spacious but without any feeling. More like a student room with kitchen without kitchenware. Beds were not good and pillows had only softness. No wifi, okay not a big issue in a summer holliday resort. Curtains did not shield much from the midsummer sun. Some windows even lacked them.
Breakfast had some choice but with two serving tables you get a bit disorganised were things are. Also because not everything is served at each table. Coffee was like in most of FInland; no good. Fruitsalad was still frozen one morning. Breakfast staff very young and only knowledgeable of the basics. Breakfast room had no atmosphere although a bit more colour than the bed room.
The reception staff was helpful and nice with everything. They offered free bkes for rent. And even though the bicycles were not all that best they tried to assist in everything. Notwithstanding that: this "hotel" is overpriced due to the opera festival, although the hotel and the town itself has nothing special to offer in return for that.

Room Tip: Haven't found one, book in the Best Western itself
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  • Stayed July 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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13 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    1.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Finnish first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Ontario, Canada
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
65 helpful votes 65 helpful votes
1 of 5 stars Reviewed August 23, 2011

My husband and I stayed here for two nights in July 2011, while attending the opera festival. We knew in advance that it was going to be massively overpriced because everything is full during the festival, so our expectations were low.

This "hotel" is actually several student dorm buildings which are used as a hotel during the summer. It is located beside the Best Western Spa Hotel and you go to the Best Western to check in and check out, and also for breakfast. The hotel is convenienetly located just across a footbridge from the Kauppatori train station (NOT the main Savonlinna station - make sure you get off at the Kauppatori station if you are staying at either the Best Western or the Vuorilinna). (But there was construction going on while we were there, so it was a short but awkward walk, over a gravel path then through a culvert then across a temporary footbridge.) We walked to the castle from the hotel, which was a pleasant walk.

Anyway, back to our dorm room. It was a typical dorm room, with two very narrow single beds, a bathroom, and a kitchen (but no dishes, cutlery, or other kitchen supplies). The walls and floors were bare (no carpet) and there were two pieces of fabric to cover the windows (it would be a bit much to call them "curtains"). No TV, no phone, no wi-fi (well, there was technically a phone in the room, but it wasn't connected to anything, so it doesn't count :-) It was a bare bones student dorm room, but it was clean, which is pretty much what we had expected. That would have been fine, but...

Here is the big problem: They scrimped on the basic amenities to a point that was really unacceptable. In the room there was one roll of very sad scratchy toilet paper (no extra rolls and no tissues) and 2 small flat envelopes of soap/shampoo each. There was no other soap (no bars of soap and no liquid soap dispensers). We did not have any other soap or shampoo with us because we were trying to pack as lightly as possible and for the prices we pay for hotel rooms, we expect these basic amenities to be included. We immediately realized that with our allotment of soap/shampoo, we couldn't both shower, if we also wanted to be able to wash our hands throughout our stay. So, only one of us showered and then we hoarded the rest of our soap for hand washing. Oh, and we also had to be careful about how much of the scratchy toilet paper we used, to make sure we didn't run out of that either (especially since we also had to use it as tissue). We actually started making a habit of using the bathrooms at the Best Western on the way to and from our "hotel", so that we wouldn't have to use any more of our precious soap and toilet paper than necessary!!! This is completely unacceptable given that we were paying 125 euros per night. (I could see it if we were only paying like 50 euros or something, but for 125 we should get adequate soap and toilet paper - it would cost them very very little to upgrade these items to an acceptable level!!)

It gets even better. When we got back to the hotel on the second night, after the opera, our room had not been cleaned!! So, we came back to a dirty room AND that also meant that no more soap or toilet paper had arrived!! So, our pitiful allotment of soap and toilet paper was actually intended for our WHOLE stay, not just for the first day, as we'd assumed. Unacceptable, at 125 euros per night.

The included breakfast was at the Best Western and it was okay but not great. On our first morning there, it was hard to find a table and then we had to take a dirty one. It was also hard to find a coffee pot that wasn't empty. (The second morning was better.) The juice was watered down, but the cheese and meatballs and breads were okay. No sweet breads or pastries and not a lot of selection generally. There was free wi-fi in the breakfast area (but not in our room).

Overall, it was extremely poor value and I really believe that it is just unacceptable to charge 125 Euros per nght and not even clean the rooms daily or supply an adequate amount of soap and toilet paper. We weren't expecting ambience or luxury, but we did expect these very basic amenities and services for 125 euros per night. I definitely would not stay here again and I strongly recommend that anyone going to the opera festival book their rooms well in advance, to make sure that you don't get stuck staying here.

Room Tip: Do not stay here
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  • Stayed July 2011, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Martin, Slovakia
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed July 10, 2011

Two years earlier we were in this summerhotel very satisfied. First remmember; Savonlinna is quite expensive destination. But we had a quite good room, clean, with a kitchen (without equipment like spoons, dishes...). But we were satisfied, mostly because of lovely views from the hotel, which is on a litle island.
Now after two years we were disapointed in many ways. We received room in another building witout a lift (with 1 big suitcase and 2 backpacks was it difficoult to walk 2 floors up). The room was not so clear. But biggest problem for as was a road which has been constructed just near the hotel. It destroyed nice atmsphere of this hotel. I do not recommand it anymore....:-( For so high prices You do not receive enough services.

  • Stayed July 2011, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Summer Hotel Vuorilinna

Address: Kylpylaitoksentie 5, Savonlinna 57200, Finland
Location: Finland > Eastern Finland > The Lakelands > Savonlinna
Amenities:
Beach Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #4 of 7 Specialty Lodging in Savonlinna
Price Range (Based on Average Rates): $
Hotel Class:2 star — Summer Hotel Vuorilinna 2*
Number of rooms: 220
Official Description (provided by the hotel):
Situated on the picturesque Kasinosaari Island, this hotel is within 5 minutes’ walk of Savonlinna centre and the main street, Olavinkatu. It offers functional accommodation with free private parking. A sandy beach is just a few minutes’ walk away. The summer hotel has 220 rooms that are in four separate houses.Two of the houses have elevators and two of them have got balconys.There are two types of rooms: one bedroom and two bedroom apartments. One bedroom apartments have two beds, a private bathroom with shower, toilet and small kitchenette. Two bedroom apartments have two separate bedrooms (2 beds in each room), and rooms are joined by a common kitchen and bathroom. Bedroom doors can be locked. NO kitchen utensils are provided.Rooms are in student use during the winter. ... more   less 
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