Stayed at Arena Hotel 3 weeks ago. After coming back from work one day I found my brand new laptop and charger missing from my LOCKED room (which did not have a safe). After looking through my room for over an hour I reported the problem to reception, who assured me that the cleaners were not theives and I must have misplaced it. I insisted that the girl on reception contact the manager, she said she would. The next day I spoke to the same girl who said that she had spoken to the cleaners only and none of them had stolen it. I asked again for her to contact the manager but she claimed she only had an office number for them and no direct number, but would leave a message. She also admitted that there were NO CAMERAS in the halls or indeed anywhere. This continued for the rest of my stay, with different excuses as to why the manager could not be contacted. After my stay I proceeded to call the hotel most days. They eventually told me that I might be able to find the manager at their other hotel 'comfort hotel city centre', where the girl at recepion insisted that she would call the manager regarding the issue and that I would receive a phonecall in the next 24 hours. I did not. I continued to call hotel arena and left my number on several occassons (as they "can not give you the managers number").
I am extremely disappointed with the situation and the disgusting way in which it was handled. With the lack of cameras and the way in which the manager was able to be constatly covered by their staff, I think it would be naive of me to think that this was a one off. Don't stay here if you value your belongings. Awful, clueless management. Three weeks on and I still haven't been able to contact the manager. No apology. No respect for the customer.
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- Also Known As:
- Albelle Hotel Gothenburg