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“Modern city Hotel” 4 of 5 stars
Review of Scandic Crown

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Scandic Crown
4.0 of 5 Hotel   |   Polhemsplatsen 3, Gothenburg 41111, Sweden   |  
Hotel amenities
Ranked #52 of 66 Hotels in Gothenburg
Stockholm, Sweden
1 review
“Modern city Hotel”
4 of 5 stars Reviewed 4 weeks ago

Modern functional rooms. Ok beds. Nice staff, but a bit not welcoming at the breakfast enter. Good breakfast but a bit noicy. I recommend to ask for a room on some of the upper floors to not get disturbed by the traffic. A good hotel for a weekend trip.

  • Stayed November 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with ScandicHotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen P, Chef at Scandic Crown, responded to this review, 3 weeks ago
Google Translation
Hej Linda N,

Tack för att du tog dig tid att ge oss ditt omdöme!

Kul att höra att ni trivdes hos oss.
Vi tar med oss era synpunkter om frukosten till berörd avdelning.

Man kan alltid lägga in sina önskemål på sin bokning, t.ex om var man vill att rummet ska ligga. Vi gör alltid vårt bästa för att försöka gästernas önskemål.

Hoppas att ni kommer tillbaka snart igen!

Hälsningar, Helen
Chef, Scandic Crown
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275 reviews from our community

Traveler rating
    33
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    96
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    11
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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  • English first
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English first
Istanbul, Turkey
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I stayed one night, otel closes to central station, shopping malls. Heating system didnt work in room but air condition works in 23 november.
Local people might be used to room temp. It should be adjusted in every room.

  • Stayed November 2014, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen P, Chef at Scandic Crown, responded to this review, 4 weeks ago
Dear Taner A,

Thank you for your review.

We are glad that you enjoyed our central location, near the central station and the shopping mall.
We have a central heating system in some of the rooms, that you can't regulate manually.

We will start renovating the two last floors in December and after that all rooms will have a heating system that can be regulated per room..

Hope to see you soon again!

Kind regards, Helen
Manager, Scandic Crown
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Crail, United Kingdom
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 17, 2014 via mobile

A nice enough chain hotel, the best features of which are its proximity to the train station (a couple minutes walk) and its great breakfast. The room was a bit compact, nicely decorated but could have done with thicker curtains (the light came through and I couldn't sleep). The hotel is on a main crossroads so there was also some noise from the traffic outside. The bathroom was small too, with a walk-in shower and a very weak extractor fan. Really enjoyed breakfast with a large variety of hot and cold food - the fruit and nut cakes were a particular favourite.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen P, Chef at Scandic Crown, responded to this review, 4 weeks ago
Dear Nikoletta,

Thank you for taking the time to give us your review.

We are glad to hear that you enjoyed the hotel, breakfast and our central location.

We have two pair of curtains in the room, one pair is blackout curtains to keep the ligh out and one pair is for design. Sorry to hear that this was not enough.

We can also offer rooms towards the atrium, the inside of the hotel or towards the backside where it's more quiet.

When you make a new reservation, you can request a quite room and we will do our best to arrange this for your. We will also help you to make sure that the room is dark enough, so you can sleep better.

Welcome back to us soon again!

Kind regards, Helen
Manager, Scandic Crown
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Gothenburg, Sweden
1 review
1 of 5 stars Reviewed November 8, 2014

After having walked around in Gothenburg night with a wisdom tooth broken in half and looking for dentists who happens not to be open during weekend nights , I can inform you that if you're looking for help with getting temporary painkillers for an acute condition at Scandic hotel you're in vain. I got coldly dismissed despite the information of a broken wisdom tooth, but the staff at nearby competing hotel was more than happy to help. Not only did they give me a pill for the immediate crisis, they also provided me with help to cope with the night until the dentist opens tomorrow.

After the incredible service from the hotel next door I went back to the Scandic Crown and thanked for the non-existing help. The Bar staff apologized on behalf of the reception for the poor handling with a glass of water .

Where do you think I sleep next time?, I asked the bar staff -Scandic or the competing hotel next door?

No shaddows falls on the water providing bar staff and sometimes there are many reasons to replace any staff with bar staff. They would've done this right.

  • Stayed November 2014, traveled on business
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen P, Chef at Scandic Crown, responded to this review, November 11, 2014
Google Translation
Hej Markus,

Till att börja med vill jag tacka för att du tog dig tid att ge oss dina synpunkter.

Jag har pratat med receptionisten om händelsen. Hon minns att du kom in och bad om värktabletter, som dessvärre var helt slut i receptionen. Hon valde då att hänvisa dig till närliggande Pressbyrån som hade öppet och gav även råd om vilka tabletter du kunde ta.

Det känns därför väldigt tråkigt för oss att du känner att du blev kallt avvisad i receptionen, som du har beskrivit. Vi försöker alltid att hjälpa våra gäster på bästa sätt.

Hoppas på att kunna göra ett bättre intryck nästa gång.

Mvh, Helen
Bokningschef, Scandic Crown
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Senior Contributor
38 reviews 38 reviews
15 hotel reviews
Reviews in 26 cities Reviews in 26 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed October 23, 2014 via mobile

We stayed for one night at the hotel. Although the personell is friendly and the breakfast good, the place as such is rather depressive. The welness area is a sauna and a bubble pool. The location of the hotel is OK, but that's about it. Paying then close to SEK 3000 for two adults and a child is not competitive and therefore value is questionable.

Stayed October 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen P, Chef at Scandic Crown, responded to this review, October 27, 2014
Hello,

Thank you for your review, it is very important to us.

We are sorry to hear that the hotel wasn't to your satisfaction. We always strive to give our guests the best of service and a good value for the money.

We have a Relax Department with sauna, jacuzzi and a gym. This is free of charge for our hotel guests and open from 06.30 - 22.00 every day, to give our guests as much time as possible to spend there.

As we have both business guest aswell as families staying at the hotel, it's important to see to everyone's needs.

Did you visit our playground for the children, next to the restaurant?

We more that welcome any ideas or tips you might have, to make the hotel more interesting and colourful. Please don't hesitate to send us an e-mail with any thoughts you might have:
crown@scandichotels.com.

We hope to welcome you back soon again!

Kind regards, Helen
Reservation Manager, Scandic Crown


We have a playgroupnd
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Exeter, United Kingdom
Senior Contributor
48 reviews 48 reviews
19 hotel reviews
Reviews in 26 cities Reviews in 26 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed October 23, 2014

I spent two nights at the Scandic Crown while in Gothenburg on a business trip. My first impressions of the hotel were positive: great location, grandiose lobby (for a Swedish hotel) and professional staff. The standard room looked a bit tired though with dust in places and without a mini bar. However, the breakfast was decent with lots of choice. Overall a good stay. Nothing to write home about, but it did the job.

  • Stayed October 2014, traveled on business
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen P, Chef at Scandic Crown, responded to this review, October 27, 2014
Hello,

We would like to thank you for taking the time to write a review about us.

It was nice to hear that you were satisfied with our service, the lobby and the location.

There should deffinately not be dust in the room and we are sorry to hear about this. We will forward this to the concerned department.

We no longer have mini bars at the hotel, except the rooms on our Top Floor.
For an additional fee we can upgrade you to the Top Floor, if you prefer a mini bar.

Starting in December 2014, we will fully renovate the last two floors of the hotel.
So next time you come back we hope you will enjoy the new rooms aswell!

Kind regards, Helen
Reservation Manager
Scandic Crown
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Stockholm, Sweden
Top Contributor
115 reviews 115 reviews
52 hotel reviews
Reviews in 39 cities Reviews in 39 cities
130 helpful votes 130 helpful votes
3 of 5 stars Reviewed August 22, 2014

Requested a room with a view towards Polhemsplatsen this time, since I always seem to get a room with view inwards, so that the only thing you see is the other rooms, and was given an upgrade to top floor executive room on 8th floor, with a small balcony (see photos).

Big and nice room with a contemporary decoration that is a bit worn out. A small divan instead of a sofa, which was comfortable to sit in. The bathroom was big, with a separate waterfall shower and a bath tub with a TV as well. Good size closet and for the first time in this hotel; a safe deposit box and functional mini bar.
A plus was the small balcony with two chairs a very nice view of the city.

Breakfast has an ok selection, but nothing special at all, very average.
There is a relax with a small jacuzzi and nice view. Ok gym.

Room Tip: Ask for a view towards Polhemsplatsen, so you get a view outwards
See more room tips
  • Stayed August 2014, traveled on business
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen P, Manager at Scandic Crown, responded to this review, August 26, 2014
Dear Aksel,

Thank you for taking the time to write about us.

We are really happy to hear that you had a nice stay with us and enjoyed the upgrade.
All rooms on Top Floor have balconies, and both shower and bath tub with a TV in the bathroom.
There is also a mini bar and safe in all the rooms on Top Floor.

The hotel has standard rooms both with street view or towards the atrium, inwards.
If you prefer a special view or have any other requests, you can always note this on your reservation or tell us at the front desk upon check in. We always do our best to help you to fulfill your requests.

You are most welcome back soom again!

Kind regards,
Helen
Reservations Manager, Scandic Crown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Scandic Crown

Address: Polhemsplatsen 3, Gothenburg 41111, Sweden
Location: Sweden > West Coast > Vastra Gotaland County > Gothenburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#29 Luxury Hotel in Gothenburg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Scandic Crown 4*
Number of rooms: 320
Official Description (provided by the hotel):
Atrium-style Hotel in central location, 100 meters from train station. ... more   less 
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Also Known As:
Scandic Crown Gothenburg
Scandic Crown Hotel Gothenburg

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