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“Not a bad hotel, but not top of the pops either” 3 of 5 stars
Review of Scandic Crown

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Scandic Crown
4.0 of 5 Hotel   |   Polhemsplatsen 3, Gothenburg 41111, Sweden   |  
Hotel amenities
Ranked #49 of 67 Hotels in Gothenburg
Ry, Denmark
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
“Not a bad hotel, but not top of the pops either”
3 of 5 stars Reviewed July 1, 2013

A couple of weekends ago, my family and I stayed at Scandic Crown. We arrived early and could not get our rooms right away, but the receptionist were nice and helped us to be sure to get rooms next to each other, as we were traveling with kids.
We got back later, and had our rooms, both nice and clean. We did notice, that there was a party going on in the room at the other side of the hallway with some heavy bass and loud music, and we contacted the receptionist to have it stopped. We also talked to a woman living in the room next to the noisy room, and she complained that the problem had been there the previous night.
I made sure to contact the reception to make sure, that the music would be stopped, to make sure, that we could have quiet night, when getting back after dinner.
When we did get back, the music problem persisted. Again, I contacted the receptionist, and he assured me, that security was on the case. The music stopped some 10-15 minutes later (at around 10:30), but resumed at 1:30 AM! Again I had to contact the reception, and eventually the music stopped some 30 minutes later.
I think the hotel did not do enough to take care of this problem, especially knowing that this was not the first night with these problems.
Will I use this hotel again: Most likely not.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elisabeth T, Manager at Scandic Crown, responded to this review, August 12, 2013
Google Translation
Hej,

Tack för att du har tagit dig tid att ge oss feedback från er vistelse här på Scandic Crown i somras, den betyder mycket för oss.

Jag ber verkligen om ursäkt för det inträffade med störande ljud från ett annat rum. Ni skall som gäst självklart känna att man bor på rummet i lugn och ro och inte bli störda. Jag tar till mig detta och jobbar på att detta inte skall inträffa igen.

Hör gärna av dig nästa gång du besöker Göteborg så kanske vi kan få förtroendet, trots allt, att välkomna er åter till oss på Scandic Crown.

Vänliga hälsningar,
Elisabeth Thomson
Hotellchef
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313 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
Top Contributor
57 reviews 57 reviews
28 hotel reviews
Reviews in 35 cities Reviews in 35 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed June 16, 2013

Ok hotel with god location and breakfast. The rooms are dated and were pseudo-clean. Internet connection did not work and was not fixed in the 24 hours we stayed there. I used the gym which also was nicely situated on the top floor. The bottom line - ok for business if you do not need internet / do not go there for a romantic retreat.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elisabeth T, Manager at Scandic Crown, responded to this review, August 12, 2013
Google Translation
Hej,

Tack för att ni valde att bo hos oss på Scandic Crown när ni besökte Göteborg i somras.

Jag beklagar att vårat internet inte fungerade under er vistelse, det skall det självklart göra. Dessutom så får vi under hösten ett nät med bättre kapacitet än tidigare, hoppas verkligen att detta kommer underlätta er vistelse nästa gång ni besöker oss.

Jag tar till mig åsikten om rummen, vi strävar alltid att hålla vårt hotell rent och fint.

Välkommen åter till oss.

Vänliga hälsningar,
Elisabeth Thomson
Hotellchef
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 1, 2013 via mobile

The rooms lack of modernity, tv is old not many options in channels. Room was clean and bed comfortable.
But if you like to relax, nice spa,I would stay there again just because of it.
People at the hotel friendly.not the best in town, but good.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elisabeth T, Manager at Scandic Crown, responded to this review, June 10, 2013
Google Translation
Hej,

Tack för att du har valt att ge oss feedback från din vistelse hos oss på Crown här på TripAvisor.

Härligt att höra att du tyckte om vår Relaxavdelning, det är uppskattad av många gäster som bor hos oss.

Gällande vårt TV system så kommer vi att installera ett helt nytt under hösten här på Crown, det är då ett system som är mer intregerat med dagens teknik. Det kommer att underlätta både TV tittandet och uppkoppling till smart phones och läsplattor.

Varmt välkomna tillbaka till oss nästa gång du är i Göteborg. Trevlig sommar.

Med vänlig hälsning,

Elisabeth Thomson
Hotellchef
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Tamworth, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 29, 2013

Location is right next to the central station and within 5 minutes walk of the town centre.
The rooms are nice and cool and the food is good and the staff friendly.
Internet connection, however is a joke, keeps dropping and miss loading pages both on MAC and laptop. Every time using internet after sleep have to type in user and password again. Who ever picked the name 'scandic_easy' wifi needs to be held responsible!
ipad and iphone drop off the wifi every-time they are locked!
Will not be stopping at hotel again.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elisabeth T, Manager at Scandic Crown, responded to this review, June 10, 2013
Hi,

Thank you for taking your time to give us feed-back from your visit with us at Scandic Crown.

I am pleased to read that our location, room, food and staff were to your satisfaction.

I am so sorry for the inconvenience regarding our WiFi connections during your visit. I can only agree to that it is very frustrating when it does not work smoothly. I will look in to this issue.

If there is anything I can do to convince you to return to Crown, please do not hesitate to contact me and I will do my outmost to make that stay more comfortable.

Once again, I am sorry for all inconvenience.

Best regards,

Elisabeth Thomson
Hotel Manager
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Randers, Denmark
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 18, 2013

Location of the hotel is quite good. The hotel is completely without charm, which is especially evident in the dining area. Rooms are clean and OK, but without many normal "extras", such as minibar and soaps etc. in the bathroom.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elisabeth T, Manager at Scandic Crown, responded to this review, May 23, 2013
Google Translation
Hej,

Tack för att du valde att bo på Scandic Crown förra gången du besökte Göteborg.

Hotellet ligger centralt i stan nära Centralstationen så jag förstår att du upplever vårt läge som bra. Jag tar till mig din reflektion att vi saknar charm, vi vill självklart få dig som gäst att känna att vi bryr oss.

Våra toalettprodukter kommer under sommaren att bytas ut till FACE Stockholm, detta är något som vi ser framemot och som vi hoppas att du som gäst kommer att uppleva som ett lyft när man besöker ett Scandic hotell.

Välkommen åter!

Med vänlig hälsning,
Elisabeth Thomson
Hotellchef
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Wroclaw, Poland
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 14, 2013

I had a chance to stay at this hotel more than once, but it was never my favourite option.

What I liked:
- Plenty of options for the breakfast
- Convenient location (close to the shopping mall, central station and public transportation, as well as restaurants – the Avenue is not that far away)

What could be improved:
- A few times I had a dinner at the restaurant and it was always just so-so
- There is no in-room minibar, but there is a small convenience store at the reception
- Perhaps it is just me, but I never really liked the interior (which really feels outdated) and the size of the room
- The temperature is a little below my comfort zone and there is no way to adjust it

Scandic Crown is definitely not a bad hotel, but there are better options in Gothenburg and therefore I usually book it only if my favourite hotels are no longer available.

Room Tip: Outside-facing rooms are quieter
See more room tips
  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elisabeth T, Manager at Scandic Crown, responded to this review, May 15, 2013
Hi,

Thank you for taking your time to give us feed-back from your recent stay with us at Scandic Crown.

We do appreciate that you do like our hotel despite that you pin point some areas where we can improve.

I do hope we will have the pleasure of welcoming you back to us next time you visit Gothenburg and your favorite hotel is fully booked, maybe we will become your favorite......

Best Regards,
Elisabeth Thomson
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ghent, Belgium
Top Contributor
81 reviews 81 reviews
41 hotel reviews
Reviews in 54 cities Reviews in 54 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed May 12, 2013

I have been at several hotels in Göteborg, this is one of the better I visited. Good location, nice rooms, good bathrooms, friendly staff, good breakfast. Fair prices.

Make sure to take a room with a view on the outside, otherwise you will be breathing air from the patio when you open your window.

Room Tip: Make sure to take a room with a view on the outside, otherwise you will be breathing air from the pa...
See more room tips
  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elisabeth T, Manager at Scandic Crown, responded to this review, May 15, 2013
Google Translation
Hej,

Va roligt att läsa att ni var nöjda med er vistelse här på Scandic Crown, det gläder oss.

Vi önskar er varmt välkomna åter nästa gång ni besöker Göteborg.

Med vänlig hälsning,

Elisabeth Thomson
Hotellchef
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Scandic Crown

Address: Polhemsplatsen 3, Gothenburg 41111, Sweden
Location: Sweden > West Coast > Vastra Gotaland County > Gothenburg
Amenities:
Bar / Lounge Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#29 Luxury Hotel in Gothenburg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Scandic Crown 4*
Number of rooms: 320
Official Description (provided by the hotel):
Atrium-style Hotel in central location, 100 meters from train station. ... more   less 
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Also Known As:
Scandic Crown Gothenburg
Scandic Crown Hotel Gothenburg

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