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“Avoid, unless killer rate” 3 of 5 stars
Review of BEST WESTERN Gustaf Froding Hotell & Konferens

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BEST WESTERN Gustaf Froding Hotell & Konferens
4.0 of 5 Hotel   |   Hojdgatan 3, Karlstad 654 68, Sweden   |  
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Ranked #7 of 18 Hotels in Karlstad
Drammen, Norway
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Avoid, unless killer rate”
3 of 5 stars Reviewed July 21, 2012

The good: clean, free spacious parking, free wifi. The bad: noise from pool late in the eve. Room needed facelift. Location is not very central, good with car though. The ugly: a really annoying live band playing during the evening buffet. Breakfast: juice was watered out and sour. Bread from yesterday. Had to fetch coffee from the lobby as the stuff from the machine in the breakfast room tasted horrible.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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80 reviews from our community

Traveler rating
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    30
    17
    11
    2
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19
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • German first
  • Italian first
  • Norwegian first
  • Russian first
  • Swedish first
  • Any
English first
Oslo, Norway
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed June 22, 2010

Stayed tree nights, but would have left earlier if we hadn´t prepaid. The rooms are ok, but the location of the hotel is not! With no air-condition in the room, we had to keep the window open at night. And the hotel is located close by the freeway, and the trucks and car kept us awake.
The internet connection was unstable and slow when online.
The pool looks nice on pictures, but is only about 90-100 cm deep. The hot tubs also looks good, but we found one was without water and the other wasn’t hot..
And be aware; we were promised a discount when we arrived, but didn’t get it at checkout.
For us the stay was ok, but we´ll definitely find another place to stay next time in Karlstad!

  • Stayed June 2010, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boxholm
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 25, 2008

The hotel is located in the outskirt of Karlstad so a car is essential. We found the staff being very friendly and helpful. There is a heated outdoor pool and a jacuzzi which were much appreciated. Free internet in the lobby and if you bring your own laptop (wireless) you can use that one in your room. On the con side you will find that the hotel esp the long corridors is somewhat worn, and will need new material in the near future. Nevertheless, we booked via an consumer´s organisation that we are members of, and found a very good price for two night including a very nice buffet breakfast. Priceworthy we would say. There are a lot of interesting sites to visit in the vicinity - well, provided that you have access to a car, of course. The surrounding nature is in some places breathtaking. The enclosed pictures were taken at the Rottneros Park not far from Karlstad. It´s worth a visit.

  • Liked — Access to a balcony from our room
  • Disliked — Hard to say
  • Stayed July 2008, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gjovik Norway & Kansas USA
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
1 of 5 stars Reviewed May 26, 2008

My family searched for a hotel in Karlstad that has a swimming pool and is family friendly. We booked a weekend stay at a Best Western due to the great rate and amenities offered on hotels.com. Upon arriving at the hotel we were told that our room would be offered at a different rate, and that the policy for children's rates would also be different. When we told the desk clerk we saw the rate and amenities on Best Western and also on hotels.com, we were told that it didn't matter to the desk clerk. She said the hotel does not honor the rates and amenities offered on any website other than the hotels own site.

The clerk was rude and told us she didn't care whether we stayed at the hotel or not and that she can offer what ever rate she chooses and she chose not to offer us the better rate. When I mentioned that there were only four cars in the entire parking lot she became hostile. I was trying to add the second part of my plea that maybe customer service is a factor in the low number of guests, and she said she didn't care what anyone thinks.

Needless to say say we were out of country guests and it was already evening, we stayed. The next day our room wasn't cleaned and the hotel closed the pool, spa and sauna facilities to a rowdy group of men. When we told the desk clerk that the reason we chose the hotel was for the rate - which wasn't honored, the family friendly cleanliness which wasn't offered, and the pool which wasn't available, we were told that we could call the manager and complain. We did call the manager, who we were later told is also the owner. The owner has not called us back.

The desk clerk did say that only 34 people were staying at the hotel during the weekend. The hotel is a large hotel, conference center. There was one desk clerk, one hotel service person, one cook and we never saw how many maids (but since our room wasn't cleaned during three days I am not sure if there were a sufficient number). This hotel is like a big hollow shell. Old, outdated and dark, and somewhat deserted and dingy.

We were finally offered a free bedtime snack for the inconvenience, and our son got to swim for 1/2 hour. This hotel is an awful choice for any visitor to Karlstad. The tongue lashing we received and the rude and wreckless "customer service" was insulting. I would not recommend this hotel to any level of visitor, family, couples, older travelers or business.

  • Liked — Since it was almost empty it was quiet.
  • Disliked — The rude and incompetent (my opinion) staff.
  • Stayed May 2008, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
Level Contributor
72 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed July 15, 2007

The hotel is situated outside the city, next to the E18 (main road Stockholm - Oslo). SO the location is not very nice if you're looking for "city life" in Karlstad.

There is a swimming pool on the premises, other than that - nothing in the nearby area within walking distance.

Rooms, service and breakfast allright.

  • Liked — location (if on transit)
  • Disliked — location (if staying for>1 night)
  • Stayed August 2006, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
2 of 5 stars Reviewed April 20, 2007

Stayed for one night in April 2007.

Arrived very late (midnight) but still greeted by very welcoming receptionist.

The rooms were fairly tired but comfortable. Breakfast was okay but could have been better. Beds were comfortable.

Personally I would look for an alternative hotel if I was to visit Karlstad again.

  • Stayed April 2007, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Gustaf Froding Hotell & Konferens

Address: Hojdgatan 3, Karlstad 654 68, Sweden
Phone Number:
Location: Sweden > Varmland County > Karlstad
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Karlstad
#4 Luxury Hotel in Karlstad
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN Gustaf Froding Hotell & Konferens 4*
Number of rooms: 163
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Also Known As:
Karlstad Best Western

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