So this is a bit of a tale.Please try and make sure you read all of this review so you get a full story. :)
When we arrived in our initial given room and entered the bathroom, we were quite horrified as there was an overwhelming smell of sewage lingering in there. It was pretty powerful so we complained and were moved to a different room. This room was fine, no unpleasant smells.
You get a single Nordic sized pillow and 2 towels each. The room is pretty small, windowless and has a desk for one in a double room. Nothing glamorous but it was pretty clean and we were content to stay there. The shower is a little strange as it is like the ones you find at a public swimming bath and you have to keep pushing the button intermittently to keep it working. Our shower fixture was also broken so we couldn't adjust the height of it.
During the night, though generally pretty quiet, because the walls weren't too soundproof, the sound of doors opening and chairs moving could be heard quite clearly. We slept pretty roughly and stopped at the front desk to complain in the morning.
The manager we complained to was very apologetic and asked us questions to find out if it was possible to issue us a refund. It turns out that, unless you book directly with the hotel, a refund is usually not possible. We had booked with Expedia.com which means that all the profit does not reach the hotel and the terms and conditions would not enable the hotel to refund us.
So the manager then offered us another option of compensation, which was to buy us lunch and drive us to the airport. We were a little stunned at this but eventually accepted the offer and left our luggage at the hotel while we did a spot of shopping before we left.
Now, not to encourage the acceptance of such offers from strangers abroad but this was a case where the outcome was positive; he did indeed buy us a lovely lunch and drove us to the airport! Though not the best hotel experience, we were certainly impressed by his empathy and eagerness to make us feel compensated. Nice guy.
So there you go, the decision is yours to weigh up. :)
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