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“Great getaway” 4 of 5 stars
Review of Banburee Resort & Spa

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Banburee Resort & Spa
4.0 of 5 Hotel   |   102/8 Moo 3, Laem Set Road, Namuang, Laem Set, Ko Samui 84140, Thailand   |  
Hotel amenities
Ranked #2 of 2 Hotels in Laem Set
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
23 helpful votes 23 helpful votes
“Great getaway”
4 of 5 stars Reviewed August 7, 2012

The resort is located about ten minutes from Lamai and offers a shuttle service into town for shopping or dinner and drinks. The resort itself is secluded and quiet and that was what we were looking for. Villas are very comfortable and well appointed. Lovely pool overlooking the beach and at night you can see the fishing boats in the Gulf. Staff were friendly and considerate, especially the night watchman with his trusty flashlight.
If you just want to relax and enjoy the quiet, this is the place!

Stayed April 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kornrat N, Manager at Banburee Resort & Spa, responded to this review, August 9, 2012
Dear Sir & Madame

On behalf of Banburee Wellness Resort & Spa, please let me take this opportunity to thank you for staying with us. It was truely pleasure to welcome you as our guest. We hope that the accommodations and service were to your liking, as complete satisfaction is the first goal at our resort.
We greatly appreciate for spending your valuable time sharing your experience and comments. We look forward to serving you again in the near future.

Yours sincerely
Kornrat Naeramitmarnsuk
Assistant Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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59 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
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English first
Singapore, Singapore
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 25, 2012

We stayed there for 4 days and 3 nights in July 2012

Plus points
Rose, one of the reception staff was really helpful and went out of her way to help us. She is probably the only one who can speak decent English and can understand you properly other than Mem.

The rooms in the main building are decent.



Minus points

English Proficiency
Other than Rose, the rest of the staff especially the one at reception cannot speak English well. It gets really frustrating at times.

Breakfast
The breakfast was a major disappointment. I have been to hotels with lesser stars than Banburee's but with a lot better breakfast. It was just croissants and toast bread and cereal. No cooked food. It was so bad that we only went for the first morning. Did not go the rest of the mornings even though it was free.

Groupon
The pictures in the Groupon website look nothing like what we got. So misleading.


Reception after 10pm
Does not exist. Try calling after 10pm and you get a disgruntled guy waking up on the other line telling you grumpily to call back the next morning. He even hung up on me once when I wanted help with my TV channels.



The location
It is really away from where everything else happens. Taxi service at 500bhat per person is rather expensive so we had to rent a motorbike of which, even then, was about a 20-25 minute ride to Chaweng.

Feedback
Attempted to tell the staff about feedback but they don't appear like they know how to receive feedback. They just nodded.


All in all, I feel deceived as the price I paid was almost twice that of a 3 star hotel in Koh Phangan that was far more superior in so many ways. It is not worth your money. I feel that our biggest problem is that the Groupon voucher was misleading as the hotel did not meet our expectations.

  • Stayed July 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kornrat N, Manager at Banburee Resort & Spa, responded to this review, August 4, 2012
Dear Sir & Madame

First of all, we would like to thank you for taking your times writing us valuable comments. We were extreamly sorry to know that you did not experience the service that you expected. Your points are very well noted and I would appreciate if you could please let me take this opportunity to introduce our resort to you once again.

Banburee Wellness Resort & Spa is centrally located at Lamset Beach, Samui, surrounded by lined of mountains and faces beach at the front. It takes about 25 kms from Chaweng and 10 kms from Lamai. Therefore, it would be perfect for anyone who needs quiet and peaceful vacations. However, for anyone who needs a street walk, we provide a shuttle three times a day and it cost only 50 Bath to Lamai, 100 Bath to Chaweng.

We do apologize about the breakfast service. The Breakfast is served from 7.00-10.30 AM, and after 11.00 AM we have to change the line preparing for lunch.

For the reception and english professional, we appreciate you bringing this matter to our attention. We will ensure that our staff will be able to inform all necessary and information to you and they will be ready to welcome you for the next time.

We hope that we will be professionally at your service once again.

Your Sincerely
Kornrat Naeramitmarnsuk
Assistant Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bochum, Nordrhein-Westfalen, Germany
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 21, 2012

We cannot understand bad comments about this hotel because we had such a wonderful time there and we have a lot of travel experience for sure. Additionally we are demanding (honestly).

The staff is very friendly and always caring. The rooms, especially the mansions, are spacy, clean and stylish. Of course we could not swim in the sea but the pool was quite empty nearly anytime we chose to stay there. Also there is a whirlpool (by the way there is also one in the bathroom belonging to the room) providing the guest with the best view to the sea ever.

We did not want to leave. So, we decided to come back. When we did, everybody recognized us and gave us a lovely welcome. The hotel manager and one of the receptionists took us to the harbour when we finally had to leave the island. They gave u presents and all of us cried as we are a member of their family.

  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kornrat N, Manager at Banburee Resort & Spa, responded to this review, August 6, 2012
Dear Sir & Madame

Thank you for choosing Banburee Wellness Resort & Spa for your recent stay in Samui. We were delighted to hear you had an enjoyable time at our resort, as our guest's satisfaction is our main priority.

It wes indeed a pleasure to have you as our guest. We are looking forward to your next visit and wish you the best in your business and personal endeavors.

Your Sincerely
Kornrat Naeramitmarnsuk
Assistant Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Senior Contributor
38 reviews 38 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
57 helpful votes 57 helpful votes
1 of 5 stars Reviewed July 7, 2012

If you purchased a Groupon voucher for the Banburee Wellness Resort & Spa, demand a refund immediately. This place is a desolate scene from a horror movie--what might have been bright and shiny thirty years in the past is now a wasteland of crumbling facades (complete with musty odor...as if none of the toilets have been flushed in over a decade). There might be one or two other people who have the misfortune of occupying the resort at this moment, but other than that it is eerily quiet and abandoned. I spied an uneaten pizza cast aside in the empty restaurant--I don't dare eat here following such an ominous warning as that. My partner and I are checking out a day early from our two-night booking, tomorrow. We would bail today except for torrential rains--and a 45-minute ride from Chaweng. Even at $143 for 2 nights via Groupon, this place is no deal! You couldn't pay me to suffer this place--the zombie-like staff who nod and smile when you ask what happened to your promised deluxe room with jacuzzi, satellite TV, and private balcony. The jacuzzi is a small bathtub with jets. The satellite TV offers 4 channels. And the private balcony is neither private nor large enough to fit a chair. The pool area was void of staff/service members when we swam in the leaf-infested waters at 5pm. And to top it all off, this is the first place that has charged us for ice cubes (100 Baht/ $3.33 AUD/USD) to complement an already over-priced minibar. Preposterous! I can't get out of this hell-hole soon enough--shame on Groupon for not investigating this place prior to dangling the carrot.

  • Stayed July 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palmer, Alaska
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed June 24, 2012

I booked this resort as part of a package deal back in January thru Orbitz. Well June finally rolled around and my new bride and I were off on our honeymoon. I had been in Email contact with Rose for several months prior to arrival asking numerous questions. As she promised, a shuttle was waiting for us at the airport and was easy to find. After about a 35 minute drive we arrived. The resort is isolated and quiet and just what we wanted. It was absolutely beautiful. The staff was amazing. Some of them spoke limited English, some spoke English very well. But then again it is Thailand, and you can’t expect everyone to speak your language as well as you. It also gave a great opportunity to practice our Thai. We were promptly taken to our room on the 3rd floor in the deluxe room building. Along the way we were amazed at how well the grounds were maintained, and how friendly everyone was. The room afforded a beautiful view of a small beach and the pool. They lugged our luggage the whole way there. The room had beautiful flowers floating in the tub, and our towels folded into birds on the bed with more flowers. Tile floors make for a cooler experience in the humidity. Upon entering the room you place your key in a holder that activates your power. When you leave and take your key 15 seconds later it kills the power to the room. Pretty eco-friendly feature! All the lights, the A/C and the TV can be controlled from a controller next to the bed. The A/C unit was quiet and works fast! All the rooms had a balcony with chairs. The bathroom has a shower and a tub.

The restaurant was very well priced, and the free breakfast every morning included cereal, lots of fresh fruit, yogurt, eggs and meat cooked to order, juice and coffee for free. The restaurant overlooks the pool and the ocean. The staff there was amazing and we enjoyed our time with them.

They rent scooters for 250 Baht a day or $7.93 US a day. We rented these after a few days to allow us to explore everything the island had to offer. We heard the horror stories of scooter accidents and fatalities. Most of the poor riding and accidents is after dark, and by drunken stupid tourists. Wear a helmet and ride smart and you will be fine.

The shuttle to Chaweng and Lamai is 50 Baht each way per person. I’d do the scooters though and make your own schedule.

There is security roving the property 24 hours a day and they were super friendly and helpful. I can not say enough good things about this resort or the wonderful people there! I know as soon as I post this I will remember something else we loved about it.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed April 15, 2012

We arrived at the Banburee resort for a weeks holiday in Samui and left for another hotel after just 2 days.

The staff were certainly very friendly and always smiling and welcoming but the big problem was with the physical aspects of the resort. I'm sure at one time it looked as fantastic as it does in the promo images on their website but it is very much on the verge of being run-down. The room we checked into initially (within the main apartment building) had stains on the walls and a very noticeable small hole in the ceiling which was covered with a white sticker. The white bathroom unit was yellowing and the room amenities and toiletries were very basic with the towels being starchy.

The following morning we asked to be moved to a different room which the woman on reception was very happy to help us with and after lunch we were put in a very similar room but higher up with a better view. It was however just as average as the first. The walls are paper thin and it's hard to get to sleep when it's so easy to hear your neighboring guests.

The TV, which I only wanted to view for some weather and news info had very poor signal and the few channels that were available were tuned in all over the place.

The pool area had also clearly seen better days. There were tiles missing from the sides and stray dogs that would walk in from the beach and drink from the water, while the staff just ignored this. The Curve Bar was really a complete mess and very rarely manned at any time of the day.

I had an omlette on our first morning but quickly pushed it to one side as the egg was under cooked. The rest of the food in the restaurant was average (3 stars) as opposed to very good and there really are very few dinning options to get to on foot outside the resort.

It's sometimes hard to criticise a place when the staff are very nice but the imagery on the website really does not represent the current look/condition of the resort. I would say that if you are happy with 3 star accomadation and have a willingness to leave the resort every evening/night to find places to drink and eat then the Banburee may be okay for you.

Our expectations were certainly not met.

  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oceanside
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 31, 2012

I would stay again at this hotel. It was comfortable and clean. All the people are nice! It is a bit far from chaweng but they provide a shuttle service.

  • Stayed March 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Banburee Resort & Spa

Address: 102/8 Moo 3, Laem Set Road, Namuang, Laem Set, Ko Samui 84140, Thailand
Location: Thailand > Surat Thani Province > Ko Samui > Laem Set
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #2 of 2 Hotels in Laem Set
Price Range (Based on Average Rates): $
Hotel Class:4 star — Banburee Resort & Spa 4*
Number of rooms: 40
Official Description (provided by the hotel):
Banburee Resort & Spa is centrally situated at Laem Set Beach, the hideaway part of Samui Island, Suratthani Province. Its location is surrounded by mountains and faces the breathtaking view of Koh Samui beach. ... more   less 
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Also Known As:
Banburee Hotel Laem Set
Banburee Resort And Spa
Banburee Hotel Surat Thani
Banburee Resort & Spa Ko Samui, Thailand

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