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Reviewed July 28, 2015

Loved this hotel! The staff are friendly and there was a selection of fruit, teas and coffees during each day. The breakfast was wide ranging and certainly ample enough. The room was good, we especially appreciated the fridge.

Date of stay: July 2015
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Thomas M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 20, 2015

just a few minutes walk from the t.Bana, the hotel doors opened for us and the receptionist welcomed us for our 5 night stay. Our room was a superior, overlooked the inner courtyard. We had booked a city view, so were told we could move rooms the next morning. The bed was so comfy we overslept and missed breakfast. The lovely receptionist and waitress ensured that we were brought a plate of assorted food anyway. Much appreciated and delicious.
Then we moved to a beautiful room at the front of the hotel. The biggest we've ever stayed in, furnished with some beautiful Josef Frank (I think) fabrics.
The breakfast was excellent , and the staff friendly . And just 1 stop on the t bana from central station.

Date of stay: July 2015
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
1  Thank freyaYorkshire
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 17, 2015 via mobile

The hotel is conveniently located in a good area of the city, and is convenient to attractions in Gamla Stan and Djurgarden. Yes, there is a shortcut to Djurgarden if you take Riddargatan straight till the end and swing over to the bridge that crosses to Djurgarden.

This is a small hotel, and while it doesn't have all the glamour of the Grand, it is a good choice for that level. Staff is friendly and always willing to help.

The room size is adequate and a bit larger than some of the others in the neighborhood, the beds were very soft and a bit uncomfortable. Staying in a courtyard facing room really does cut down the noise level (perhaps a bit too quiet) but much better than the alternative.

Breakfast has quite a variety and the breads are excellent. They also have complimentary tea and coffee in the dining room all day, which is a nice treat as you don't need to fumble with making coffee in the room.

All in all, I would recommend this place even though it is a bit pricier than its' competitors.

Date of stay: June 2015
Trip type: Traveled as a couple
2  Thank Europeben
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 10, 2015

The hotel is in a quiet area and an easy walk to the subway, numerous shops and restaurants and to many of the tourist areas. The breakfast buffet is great and had plenty of options. The rooms are clean and adequate. I would definitely stay here again.

Room tip: Ask for a room on the courtyard side if you prefer a quiet room.
Date of stay: July 2015
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
1  Thank TravelQueen916
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 3, 2015

I have stayed in a range of hotel types, from yurt to luxury, but I have never, ever, had such a bad experience as Hotel Riddargatan. I had planned a short stay in Stockholm and was looking for a nice, centrally located hotel. That’s how I made the mistake to book this hotel. Apart its location, everything else is completely unsatisfactory, especially given the hotel rates.

Upon our arrival, we were bluntly informed that there was a “problem” with our room. The “problem” was that it was not available. The receptionist rudely informed us that we would be placed in another room type for the day and we could then move to our original room. It turned out that they knew about this a whole day in advance, but chose not to inform us “because reservations can be cancelled to the same day [sic] and we hoped that we would be able to help you”. The receptionist was shockingly, I repeat SHOCKINGLY rude, in explaining the situation to us, as was the reception desk manager. Customer service must be an unknown phrase to them and their rudeness was consistent throughout our stay in this hotel.

The rooms are very mediocre, not particularly clean, and I was disgusted by the sight of a dirty duvet peeking out of the duvet cover. Given the hotel rates, the toiletries were a complete joke. I was travelling light and did not bring much with me thinking that in a such a hotel I would at least find some shampoo and conditioner. But clearly I expected too much since I have found better toiletries in one or two star hotels. Breakfast is also below average with a deceptively “rich” range of choices. Quality-wise, medium would be a very generous description.

Overall, the hotel is more of a hole in the wall than the cool, design, upmarket business it would like itself to be. It is extremely expensive for what it offers and has the rudest staff I have ever encountered, at least at the front desk. I strongly recommend you spend a few more minutes on the web to find an alternative.

Note: We decided to stay in the room we were given since we did not want the hassle of moving rooms etc when we had so little time in the city. In compensation, they offered us a complimentary night in their hotel (what a joke - I’d rather sleep on a bench in the park!) or 1000 SEK (~100 Euro or 78 GBP) which was about a third of what the cost difference was between the room we booked and the one we got.

Date of stay: June 2015
  • Trip type: Traveled with friends
    • Rooms
    • Cleanliness
    • Service
2  Thank antigone410
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mattias L, General Manager at ProfilHotels Riddargatan, responded to this reviewResponded July 8, 2015

Dear Antigone,

First of all I’m very sorry that you feel that you had a bad experience with us.
It’s true that we were subjected to an overbooking for the room category that you had booked, this due to a technical problem in our reservation system. We did our best to try to solve the problem, but we failed to do so for your first night and we are very sorry for this. We allocated you to one of our larger Superior rooms for the first night and offered us to help you to change room to a suite the day after but you refused to do so. This was of course your decision to do, but we tried our best to give you service but you decided to stay in your room.

We take pride in our service at our hotel. When we get feedback from our guests, our warm, friendly and service minded staff is often the thing that is mentioned first, so it feels terrible that you are not satisfied.

I’m sorry that you weren’t satisfied with the range of choices on our breakfast buffet. It’s hard to satisfy all guests since everybody have their own taste and opinion what should be on a breakfast buffet, but we have taken a lot of time and effort to get a wide selection, with high quality products, many of them ecofriendly. We also bake some of the bread and pastries at the hotel. I wouldn’t call that average or mediocre as you choose to do.

Regarding the compensation that we offered you after your stay.
You declined all the proposals for compensation which we suggested for you during your stay, including a Suite with VIP treatment the day after your arrival. After your stay you wrote me an email, threatening us that if you weren’t given a full refund you would give us a terrible review at Tripadvisor. Since we think that we tried our best to solve the problem for you during your stay and also give you an economical compensation for the first night it didn’t fell right to be threatened like that. We did come to an agreement in our last correspondence so it feels terrible that you chose to go thru with your threat and wrote this after al.

We are deeply sorry that this situation happened to you, but I also hope that other people that read this review can read between the lines and understand that this review is not representative of our hotel.

Please feel free to contact me if you have any further questions.


Best regards
Mattias Larsson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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