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“Fantastic location” 4 of 5 stars
Review of Sheraton Stockholm Hotel

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Sheraton Stockholm Hotel
5.0 of 5 Hotel   |   Tegelbacken 6, Stockholm 101 23, Sweden (Norrmalm)   |  
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Hotel amenities
Ranked #13 of 160 hotels in Stockholm
GreenLeadersSilver level
Kent
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
35 helpful votes 35 helpful votes
“Fantastic location”
4 of 5 stars Reviewed December 12, 2013

Really good location between the old town and the shopping area and near tourist attractions such as City Hall. Breakfast was a bit manic and you had to find your own table, whihc seems a bit odd for a 5 star hotel. Apart from that though, and the fact that they charge for internet access, I cannot find fault.

Stayed November 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Igor B, General Manager at Sheraton Stockholm Hotel, responded to this review, December 13, 2013
Dear KentJohn,

Thank you very much for your review on your stay here at the Sheraton Stockholm Hotel. Great to hear that we contributed to making your stay a good one.

At times when the hotel is fully booked, we sometimes experience that there are many guests enjoying the breakfast around the same hours. I hope you despite this were able to enjoy your breakfast experience. Our aim is that everyone should feel at home in a familiar environment.

For the record I would like to mention that the Sheraton Stockholm hotel is an international upscale hotel. We have chosen not to participate in any star ratings and we do not advertise the hotel as such via our marketing collateral.

Welcome back!

Warm regards,
General Manager
igor.buercher@sheraton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Singapore, Singapore
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 11, 2013

Its a typical Sheraton...efficient, classy without being snobbish, clean and bright. Its location near the central train station made it an attractive option for us and we were not disappointed. Prices of food in the restaurant is of course a bit on the high side and I would recommend taking a walk to Gamla Stan where there a are a lot of decent options at good prices there.

  • Stayed December 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Igor B, General Manager at Sheraton Stockholm Hotel, responded to this review, December 12, 2013
Dear Hsien-Hui T,

Thank you for your nice review.

Stockholm is a great city and there are many great places to visit in different parts of the town. I hope you will have a chance to return and should you wish to stay with us again; you are more than welcome to do so.
Also, please feel free to contact me directly should you wish to share anything else with us.

Looking forward to your future visits!

Warm regards,
General Manager
igor.buercher@sheraton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki, Finland
Senior Contributor
33 reviews 33 reviews
31 hotel reviews
Reviews in 24 cities Reviews in 24 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 9, 2013

Last Sheraton hotels I stayed were located at the airport or somewhat far from the center, however this one is nicely located just next to the train station and the old town, but at the same time the immediate surroundings are just highways with heavy traffic. The view from the room was however excellent to the sea and Stockholm skyline. They did provide us excellent service in the bar and the staff was polite and very helpful leaving us feeling good. Next time in Stockholm I would definitely consider choosing this hotel again.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Igor B, General Manager at Sheraton Stockholm Hotel, responded to this review, December 11, 2013
Dear K H,

Thank you for your feedback and taking the time to post your review; it is always great to take part of how our valuable guests experience us. Nice to hear that you had a good stay and found our services to be excellent. Also, glad you stayed in one of our superior rooms facing the water. Stockholm has so many beautiful sceneries and there are always new places and views to discover.

Next time you come to stay with us, just let me know and I will make sure we take good care of you again.

All the best and warm regards,
General Manager
igor.buercher@sheraton.com
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Stockholm, Sweden
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed December 9, 2013

I would considered it a 4 start hotel in western europe.
While it is comfortable and as a very good bar it lacks some details of a 5 star hotel - and by the price you pay you expect it to be very very good.

Room Tip: Ask for rooms with a view to the sea or you may get one turned into the hotel insides
See more room tips
  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Igor B, General Manager at Sheraton Stockholm Hotel, responded to this review, December 11, 2013
Dear LuisSoares,

Thank for your review and for taking the time to provide us with your thoughts on how you experienced your stay in January here at our hotel.

Feedback is important to us, and everything we do to improve the Sheraton experience originates from our guests´ suggestions and comments.

Should you ever plan to return, please do not hesitate to let me know in advance and I will personally make sure you feel well taken care of.

Warm regards,
General Manager
igor.buercher@sheraton.com

PS. The Sheraton Stockholm hotel is considered an international upscale hotel. We do not participate in any local or international star ratings and we are not advertised as such via our marketing collateral.
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Fredrikstad, Norway
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 8, 2013

I stayed one night at the Sheraton Stockholm Hotel and my first impression at the reception was really good. I arrived early at the hotel and the receptionist was very helpful in looking for options to accomodate me and my friend quickly. As the only alternative, we were offered a very affordable upgrade package to a Sheraton Club Room with Club Lounge access, breakfast included (which we did not have in our original booking) and the room immediately available with wi-fi connectivity free of charge. It also included membership in the Starwood Preferred Guest (SPG) program, which is nice to have if you travel a lot (incorporates several other well known hotel brands). The Club Lounge was nice and had light food, snacks, beverages, newspapers, internet PC's and more during the opening hours.
The room itself was of an adequate size, but not of a generous size, I would say and may be smaller than some would expect from a Club Room category. The two single beds was very soft and comfortable and had a fresh nice scent. I had a great sleep - twice! The standard of the room is a bit old, but well maintained and clean. The same goes for the bathroom. It is quite small and simple with only basic features and accessories you would expect from any hotel in any category or price range today.
The rest of the hotel has a nice and delicate interior with a nice bar in the entrance hall area. One of the best advantages with this hotel though, is its central location right across the main railway station. This location gives you easy access to public transportation and is also right in between popular areas of Stockholm - the modern downtown area around Norrmalm/Sveavägen and the old town (Gamla stan) across the bridge. You can easily walk to all these spots from the hotel and if normally fit also to the Vasa museum, Djurgården, Skansen and Gröna Lund (30-40 minutes), although public transportation may be preferred by some to get there.
The Sheraton Stockholm Hotel is all-in-all a good option that can be recommended if you want a great and practical location for your stay. Very helpful staff, nice hotel in general, but a bit small and outdated rooms for being a 5-stars hotel nowadays. Very comfortable beds though which gives you a great sleep, and that's vital for most people on the go.

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Igor B, General Manager at Sheraton Stockholm Hotel, responded to this review, December 11, 2013
Dear myliontiger,

Thank you very much for sharing your nice words here on Tripadvisor. Your comments on why you enjoyed your visit so much is spot on, and I am sure your detailed review will be of great help to many travelers.

Stockholm is a fantastic city, no matter what time of the year you are visiting. Our location is truly one of the best in the city and it is easy to reach most of the interesting sites by foot. Great to hear you had the possibility to explore some of them during your visit.

When it is time for a new trip, please feel free to let me know. The team and I look forward to welcoming you back.

Warm regards,
General Manager
igor.buercher@sheraton.com

PS. For the sake of good order I would like to mention that the Sheraton Stockholm hotel is an international upscale hotel. We do not participate in any local or international star ratings and we are not advertised as such via our marketing collateral.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
53 reviews 53 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed December 8, 2013

We stayed here for 3 nights. I was in town on business but we made it into a long weekend. Fantastic location and right next to the old city. Interior is lovely and charming and spotlessly clean. However, I must say, from the moment you arrive until the moment you leave you will find the staff unbelievably friendly and attentive to your every need. That really is the defining experience, the staff really want to make your stay perfect and will do anything to help you.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Igor B, General Manager at Sheraton Stockholm Hotel, responded to this review, December 11, 2013
Dear LondonXYZ1973,

Thank you very much for taking the time to make sure that your lovely review is posted here on Tripadvisor!
It is a delight to hear that your 3-nights visit was a great success, and that our fantastic staff took such good care.

Hopefully we will see you back one day, and until you return we all wish you all the best.

Warm welcome back and warm regards,
General Manager
igor.buercher@sheraton.com
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Oslo, Norway
Top Contributor
81 reviews 81 reviews
32 hotel reviews
Reviews in 46 cities Reviews in 46 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed December 8, 2013

10 years ago, when I was a regular visitor to Stockholm, I regularly stayed at this hotel. It was interesting to be back after so many years. Some things have changed and some are still the same. The queues at the front desk were as I remembered them. At all times of the day there seemed to be a queue. Fortunately the queue does move along quite quickly.

The location is terrific - 10 minutes to the Arlanda Express, a short walk to the old town and to the tourist attractions. Not far from the shopping district. Cabs are always available outside the hotel.

What I love about the Sheraton, is that I can get a room without a carpet - so I know that the floor is clean. I also appreciate the fact that the staff are very helpful - whether it's finding a charger for the mobile, scales to weigh your suitcases, or whatever you are missing.

There was a special offer for SPG members so the first night we had dinner at the hotel restaurant - a Swedish "julbord". We really enjoyed it - a good variety of dishes. Included was a "glögg" - which was the best we tasted on the trip.

All in all - an enjoyable stay and good value for money.

My small complaints:
- I really disliked being woken up at 6 in the morning by the dogs staying in the room across from us. If the hotel intends to allow pets, there should be soundproofed rooms for them where they don't disturb other guests.
- The selection in the mini bar was not great (but I did appreciate the space to put my own coke light)
- When we had the room for 3 nights, we did not enjoy being woken up by housekeeping before 9 o'clock for cleaning (partly our fault for not putting out the do not disturb sign)
- Breakfast is really expensive and was not included in our rate. Fortunately there is an Espresso House in the hotel so we were able to get a latte and a sandwich for a reasonable price. This was an addition to the hotel that I really appreciated (much better than the old souvenir shop).
- Internet should be free in the rooms regardless of the rate. You do have 30 minutes free - but don't have the chance to spread the 30 minutes throughout the day. You get one log in. There is a business centre in the lobby - but it would be so more convenient to be in your own room.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Igor B, General Manager at Sheraton Stockholm Hotel, responded to this review, December 10, 2013
Dear SORCEL,

Wow, how great to receive input from one of our regular guests coming back to us - the hotel which used to be your home away from home. Thank you very much for your feedback here on Tripadvisor.

It is always good for us to hear how our guests experience us and as you mention internet is essential to us all. There is a cost in connection with wifi usage in the room after the free 30 minutes. Our solution is to always offer free wifi in the entire lobby area. You can chose to connect your own unit or use one of the six computers in the Sheraton Link, free of charge.

We are bringing all of your pros and cons up within each department. Without our guests we would never be able to improve and I would love to hear more feedback from your next trip.

You are always welcome back to stay with us!

Warm regards,
General Manager
igor.buercher@sheraton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton Stockholm Hotel

Address: Tegelbacken 6, Stockholm 101 23, Sweden
Phone Number:
Location: Sweden > Stockholm > Norrmalm
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Stockholm
#3 Spa Hotel in Stockholm
#8 Business Hotel in Stockholm
#8 Family Hotel in Stockholm
#9 Luxury Hotel in Stockholm
#11 Romantic Hotel in Stockholm
#13 On the Beach Hotel in Stockholm
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Stockholm Hotel 5*
Official Description (provided by the hotel):
Connecting you to the Heart of Stockholm! Located right in the city center, only minutes away from the picturesque Old Town and the airport rail link, the Sheraton Stockholm Hotel is the ideal place to stay for anyone wishing to connect to the Swedish capital. The 465 rooms are among the most spacious in town, and each one has the renowned Sheraton Sweet Sleeper Bed, for a perfect night’s sleep. Many of the rooms offer breathtaking views of Lake Mälaren, Old Town or the City Hall. ... more   less 
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Also Known As:
Sheraton Stockholm
Stockholm Sheraton

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