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“Excellent stay, excellent service” 5 of 5 stars
Review of Sheraton Stockholm Hotel

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Sheraton Stockholm Hotel
5.0 of 5 Hotel   |   Tegelbacken 6, Stockholm 101 23, Sweden (Norrmalm)   |  
Hotel amenities
Ranked #17 of 158 Hotels in Stockholm
GreenLeadersSilver level
Santa Cruz de Tenerife, Spain
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Excellent stay, excellent service”
5 of 5 stars Reviewed March 6, 2013

From the first moment as the kind reception staff treated me, my stay at Sheraton Stockholm was impeccable. Breakfast offers great variety and local Swedish tastes. Gym is small but very modern, has all that a traveler needs. Surely will repeat and recommend the hotel.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Igor B, General Manager at Sheraton Stockholm Hotel, responded to this review, March 12, 2013
Dear Mathias C,

Thank you very much for your great words. It makes me very happy and proud to hear that you enjoyed your trip to Stockholm and us!
We are all grateful for your recommendation to stay at our hotel and hope to see you back many times.

Let me know if there is anything special I can do for you.

Warm regards,

General Manager
igor.buercher@sheraton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,213 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 6, 2013

The location was great right by the central station and all the tourist spots. The staff are amazing and always willing to help. The hotel is a very clean and the rooms are comfortable. I would definitely stay here again if I come to Stockholm in the future.

Room Tip: You can get a better rate from online websites if you spend a little time searching.
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  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Igor B, General Manager at Sheraton Stockholm Hotel, responded to this review, March 12, 2013
Dear Wing Y,

Thank you for sharing your thoughts on your recent stay here at the Sheraton Stockholm Hotel. Great to hear that you enjoyed your visit to Stockholm and us.

Should you come back to stay with us again, please let me know on forehand and I will make sure we arrange everything to your preferences.

Warm regards,

General Manager
igor.buercher@sheraton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, TX
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 28, 2013

This hotel has a great strategic location - within 2 minutes walking to Gamla Stan, practically in the central train station, 5 minutes from main downtown shopping area, 10 minutes to ferry. The rooms are OK, a little outdated, but clean.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Igor B, General Manager at Sheraton Stockholm Hotel, responded to this review, March 6, 2013
Dear dadintotravel,

How nice to see your comments here on Tripadvisor - much appreciated by us all. Your description of our location is spot on.
We are constantly looking at keeping the hotel in good shape and will bring your comments about the rooms forward to our hotel team.

You are always warm welcome back to stay with us again.

Warm regards,

General Manager
igor.buercher@sheraton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
1 review
5 of 5 stars Reviewed February 27, 2013

Our mini vacation at Sheraton Stockholm hotel, was indeed a fantastic experience, friendly and helpful staff welcomed us at the reception. The rooms were great, wonderful beds and linen and fantastic view over the City hall and Stockholm. Excellent breakfast including all different items. The location is great with Old Town and Stockholm City center just outside the door. I have used this hotel for large group bookings, always good and friendly and helpful staff.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Igor B, General Manager at Sheraton Stockholm Hotel, responded to this review, March 4, 2013
Dear AnneW987,

A fantastic review from a fantastic guest! Thank you so much for commenting on your recent stay with us. This February month has been a bit on the chilly side. The temperature might be below zero outside, but on the inside the hotel is warm and cozy.

I would like to thank you for your continuous support and loyalty to the Sheraton Stockholm Hotel. We want you and your guests to feel special and welcomed, and it is just great to hear that you had a wonderful stay also this time. Rest assured we will keep the warmth going until we see you again.

Your comments have been shared with the team and we are all looking forward to our future cooperation.

See you soon!

Warm regards,
General Manager
igor.buercher@sheraton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 26, 2013

Founf that the staff in all areas were excellent. Have stayed here many times but this experience was excellent. The reception staff have really lifted there game. The Concierge staff are always friendly approachable and helpful. The breakfast is excellent and the serving staff are great. All you need to do is have a smile yourself and the staff will do the rest.

Room Tip: look to try and get a Lakeview room
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Igor B, General Manager at Sheraton Stockholm Hotel, responded to this review, March 4, 2013
Dear Martin1952_60,

Many, many thanks for taking the time to commenting on your stay with us here at the Sheraton Stockholm Hotel. Great to hear you enjoy your numerous visits and our hospitality.

I have forwarded your comments to my team and we are all so happy to take part of your warming words. You are always warm welcome back to stay with us and until you return; please let me know if there is anything I can do for you.

Keep smiling and see you soon.

Warm regards,
General Manager
igor.buercher@sheraton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki, Finland
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 25, 2013 via mobile

The first 30 minutes in the hotel were not superb and that affected the whole impression. If the first 30 minutes, the first impression, would be cut off then I'd be giving surely four points.

First and maybe biggest "minus" was the check-in; not clear and the staff was rude. Especially when a arriving from the garage it is confusing to find out where to check-in since it is hard to spot the right counter and then decide if you should queue to a) "Groups", b) "Platinum/Gold", or c) "Check-out". When asking the lady at the "Check-out" counter the answer was a unfriendly "You have to queue there". And then the check-in took ages...

Travelling with a kid we had chosen a club room to have the extra space, and extra bed. The room was ok size, not small not spacious. But the bathroom was fairy small to be in a 5-star hotel. The decor was pleasant and the room clean. But what made us wonder was the housekeeping putting up the bed: she just pushed the armchairs and other piece of furniture aside and put the bed there. No attempt to make the furniture usable (it would be great if you could sit in an armchair if you had one) or at least try to make the room look nice. Nope. We had to arrange the furniture ourselves to be able to spend time in the room. One, who is not an expert in hotel decoration, wonders if there is no plan how to arrange the furniture in the room after the extra bed when the room is sold as 2+1. Odd.

Well, after the unsatisfactory first 30 minutes we enjoyed a lot the quietness of the room. And the comfort of the bed. Drinks and snacks at the club lounge. Also the gym was well equipped and clean. Delicious breakfast. And of course the great location.

Stayed February 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Igor B, General Manager at Sheraton Stockholm Hotel, responded to this review, March 4, 2013
Dear Tuplae,

Thank you for taking the time to put your comments here on Tripadvisor, and for your detailed description of your stay in February. We appreciate all kind of feedback and are glad to hear that you had a convenient stay, although there were some things you were not completely happy with.

Going through your feedback, the saying “first impression last” is what comes to my mind. Your comments on the check-in procedure (also your suggestion on the signage) and the handling of how the extra bed was put in have been shared with the team. I agree that we should definitely have paid some extra attention in both scenarios and I apologize for the inconveniences caused at the time.

Hopefully we will see you back one day and if you have any plans to return, please let me know and I will make sure we take much better care of you and your family. I would like to believe that we can take your 3.5 rating and turn it in to 5!

Warm regards,
General Manager
igor.buercher@sheraton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 24, 2013

I've stayed at the Sheraton many times over the years. Sure, it is older and perhaps lacks the cool and cutting edge Scandinavian design chic that some other hotels offer, but this is a good hotel in a superb location - either if you are arriving via the Arlanda Express, want to take the T-ban elsewhere or just walk and take in the shops or Gamla Stan. It's all just perfect. Oh and I do love the breakfasts there - just fantastic (my wife feels that I have an obsession with their pancake machine - but they are pretty awesome pancakes at just the press of a button!) One thing to share to visitors to Sweden - beware the pranks played on honeymooners! On our last stay there we were staying in one of their suites and the bed felt rather odd - hard like a piece of wood. I rang the front desk and asked if someone could come and look at my mattress as it was a bit hard. They assured me it was all new but they were very polite (probably thinking that I had a bit of a "princess and the pea" syndrome) and they sent someone up to have a look. When that person arrived he sat on the bed and agreed that something was amiss - and so we took it apart together and figured out what had happened - the mattress had been turned upside down so the base was facing up. Apparently the room was popular with honeymooners and their friends sometime like to play pranks on them before they arrive on the room and this must have been what happened, as it took two of us to flip it back over. So, if you ever think the bed feels funny, I'd check that first! But I have fond memories of the Sheraton and it's one of my favourite hotels in Scandinavia.

  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Igor B, General Manager at Sheraton Stockholm Hotel, responded to this review, March 4, 2013
Dear Manoj M,

How nice to hear that you frequently choose to come back to stay with us here at the Sheraton Stockholm Hotel. Thank you for posting your thoughts on Trip advisor. Much appreciated!

We will make sure we check the beds more closely, especially to make sure no pranks have been played. It is a fun story to tell, but not so nice for you to find the mattress flipped. We should have checked it more carefully before your arrival and will do so next time.

Apart from that it is great to hear you had a fantastic time both in Stockholm and with us, and will return for sure. We can only say: Hurry back!

Warm regards,
General Manager
igor.buercher@sheraton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Stockholm Hotel

Address: Tegelbacken 6, Stockholm 101 23, Sweden
Location: Sweden > Stockholm County > Stockholm > Norrmalm
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Stockholm
#4 Spa Hotel in Stockholm
#10 Business Hotel in Stockholm
#10 Family Hotel in Stockholm
#11 Luxury Hotel in Stockholm
#13 Romantic Hotel in Stockholm
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Stockholm Hotel 5*
Number of rooms: 465
Official Description (provided by the hotel):
Connecting you to the Heart of Stockholm! Located right in the city center, only minutes away from the picturesque Old Town and the airport rail link, the Sheraton Stockholm Hotel is the ideal place to stay for anyone wishing to connect to the Swedish capital. The 465 rooms are among the most spacious in town, and each one has the renowned Sheraton Sweet Sleeper Bed, for a perfect night’s sleep. Many of the rooms offer breathtaking views of Lake Mälaren, Old Town or the City Hall. ... more   less 
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Also Known As:
Sheraton Stockholm
Stockholm Sheraton

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