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“Below expectations” 3 of 5 stars
Review of BEST WESTERN Hotel Bentleys

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BEST WESTERN Hotel Bentleys
4.0 of 5 Hotel   |   Drottninggatan 77, Stockholm 111 60, Sweden   |  
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Ranked #93 of 158 Hotels in Stockholm
Halden
Top Contributor
52 reviews 52 reviews
48 hotel reviews
Reviews in 43 cities Reviews in 43 cities
70 helpful votes 70 helpful votes
“Below expectations”
3 of 5 stars Reviewed February 9, 2013

For this price category (1695 SEK/night), the quality of the hotel was below my expectations.
The first unpleasant thing when one arrives is that one can not simply enter the hotel: The door is locked and one has to explain over an intercom that one has a reservation. Afterwards, one gets a code to open the door lock. This might of course be good for safety reasons, but it is nevetheless not very welcoming.
When one enters, one is first impressed by the nice square atrium (with a high glass room) in which the reception is located. Afterwards, this turned also out to be of some disadvantage. The attrium is also the place where breakfast and dinner is served, so one is actually eating in the reception room. Even worse is that the bar is behind the same desk as the reception desk. So, if you want to order a beer, you first have to wait before some guests are registered which is realy frustrating.
The hotel is clean and well maintained but the rooms are really small. Also the corridors are really narrow (one meter at most), which is not really safe in case of fire.
The rooms on the inside of the atrium face of course the reception/breakfast area which is not very pleasant. I had a room on the 5th floor, above the glass roof, so that I luckily didn't have this problem.
The breakfast is average or below average. The tables are also placed in a rather impractical way (too close to each other) and the place is also not cosy at all.
The good thing about the hotel is of course its location: Just at a shopping street (Drottningsgata) and also not to far from the central station (where you can take the Arlanda Express to the airport).

Room Tip: Ask for a room on the 5th floor, away from the street side
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  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny U, Front Office Manager at BEST WESTERN Hotel Bentleys, responded to this review, February 21, 2013
Dear Rudi.

Thanks for your feedback.

Sorry to hear that we did not meet your expectations.
We will review your comments and take advantage of them.
You are always welcome to stay with us again next time you are in Stockholm.

Best Regards, Sanna Jardstam / Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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222 reviews from our community

Traveler rating
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    75
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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English first
Stockholm, Sweden
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 10, 2013

A nice hotel. We had a very small but ok room. The location is nice with the shopping/walking street outside the hotel. The breakfast had some good (fresh fruit) and some bad (dry bread, bad coffe). But still, the hotel is an ok choice.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny U, Front Office Manager at BEST WESTERN Hotel Bentleys, responded to this review, February 21, 2013
Dear Fredrik H.

Thanks for your feedback.
We will review our bread and coffee machine.
Welcome back the next time you're in Stockholm.

Best Regards, Sanna Jardstam/Front Office Manager
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Sweden
Top Contributor
51 reviews 51 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed November 10, 2012

Excellent location on the main walking street of Stockholm. The room was very small. Below Stockholm standard in this price category. Nice old fashion design. Window only to an atrium. Water from the shower flooded the bathroom, the shower head was broken, one light bulb was missing. The reception couldn't provide hair conditioner. So all in all below what can be expected. Though they have a nice atrium where a close to OK breakfast is served. Would recommend Waterfront, Strand or the Sign instead. Unless you get a very good price.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny U, Front Office Manager at BEST WESTERN Hotel Bentleys, responded to this review, November 14, 2012
Dear Ylvse,

Thanks for your feed back.
We do have some Standard double and Delux rums facing the street.
The economy rooms / budget rooms are only in to the atrium.
For the moment we are looking over all our showers and hopefully we have a better solution soon.

Best Regards,
Sanna Jardstam / Front Office Manager
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Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 31, 2012 via mobile

Stayed for 7 nights. Clean and neat hotel room, small room (room for single person) economy room (but able to open window) room facing the atrium, helpful and great front desk service, great hotel location near restaurants and shopping district. Breakfast was average

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny U, Manager at BEST WESTERN Hotel Bentleys, responded to this review, November 1, 2012
Dear sir,

Thank You for Your feedback.

If You plan to visit us again, please ask for a standard room, which is larger than the economy room.

Best regards
Jenny Ullberg / Hotel Manager
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Southampton, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 1, 2012

This hotel is situated in a great location within walking distance of numerous decent restaurants (especially drottinghof!) and not too far from the town centre. The exceptional breakfast choice in the grand dining hall got things of to a great start.

Great room, friendly staff, couldn’t have asked for much more really.

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny U, Manager at BEST WESTERN Hotel Bentleys, responded to this review, November 1, 2012
Dear sir,

Thank You for Your feedback.

You are welcome to stay here again next time You'll visit Stockholm.

Best regards
Jenny Ullberg / Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 23, 2012

+ve
> Excellent location, just 10 mins walk from the main bus center. 2-3 mins from the down town.
> Comfortable bed
> Good staff, front desk people were very helpful and friendly.
> Free fruits throughout the day and night
-ve
> Very small rooms, please do double check the size of the rooms before booking.
> Same breakfast for 15 days
> Rooms feels very claustrophobic.

Go to some other option if available.

Room Tip: Do inquire about the size of the rooms, some rooms are very very small. You just put one big bad and...
See more room tips
  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny U, Manager at BEST WESTERN Hotel Bentleys, responded to this review, November 1, 2012
Dear Ravi P,

Thank You for Your comments.

We do offer rooms in different categories, from budget to deluxe, and the size of the room is the difference. Budget rooms are small rooms, but they still have private bathroom and window towards the courtyard.
We change the breakfast sometimes during the year, but not every week.

Thank You once again.

Best regards
Jenny Ullberg / Hotel Manager
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Le Vesinet, France
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed September 20, 2012

We went to Stockholm at the end of august. It is very difficult to find available rooms at affordable price at this very touristic period. We booked a "cheap room"(it is the name they give) in that four stars hotel. Cheap means small, very small room, like a cabin in a ship. We had just enough space for the beds, which fortunately are comfortable, and a small cupboard. The bathroom, clean and modern design, is really tiny, and flooded by the shower if you don't built a dam on the floor with some towels. The TV offers very few programs in swedish, only one in english and none in other language. The windows are opening to the covered courtyard and just above the front desk. We could see everything on the computers screens and nearly read the client's code when paying with a credit card. Early in the morning, when the clients come for breakfast which is settled down there, the yard becomes smelly and noisy despite the oriental style carpets covering the tiles. The breakfast is a buffet, but you have to ask for hot milk and the coffee must be drawn out of a the kind of device you find in the rail stations.

The main asset of this hotel is its location, just far enough from the historic center to be out of the noisy area, and however near enough to get there by walk. It is also at a walking distance from the central station.
No restaurant in the hotel but there is a very good italian trattoria just beside.

  • Stayed August 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny U, Manager at BEST WESTERN Hotel Bentleys, responded to this review, November 1, 2012
Dear Laurent596,

Thank You for Your comments.

We do offer rooms in different categories, from budget to deluxe, and the size of the room is the difference. You can always upgrade Your room during Your stay.
We will look at the bath rooms situation as soon as possible.

Thank You once again.

Best regards
Jenny Ullberg / Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Hotel Bentleys

Address: Drottninggatan 77, Stockholm 111 60, Sweden
Phone Number:
Location: Sweden > Stockholm County > Stockholm
Amenities:
Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
#52 Luxury Hotel in Stockholm
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Hotel Bentleys 4*
Number of rooms: 119
Official Description (provided by the hotel):
BEST WESTERN Hotel Bentleys is four star hotel located in the city center, in the main shoppingstreet "Drottninggatan" with walking distance to "T-centralen".This building dated back to late 18th century and built in Jugend stile, had during 2010 a total reconstruction of the total inner area, and has now reopened with 119 new rooms, devided in six floors and an inner-courtyard established as lobby, reception and integrated breakfast area.The interior is refurbished with New-Gustavian furnitures in antique-white colors, beautiful stuccos in the ceilings, classic colours on walls such as kingsblue, light apricot and shore.Within walking distance You will reach Norra Latin Conference Center, Sergel Square, Central Station, Hötorget and all other important locations and spots for everyone visiting Stockholm. ... more   less 
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Also Known As:
Bentleys Hotel Stockholm

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