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“Nice stay” 4 of 5 stars
Review of Freys Hotel

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Freys Hotel
4.0 of 5 Hotel   |   Bryggargatan 12, Stockholm 101 31, Sweden (Norrmalm)   |  
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Hotel amenities
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25% off room rate
Ranked #48 of 158 Hotels in Stockholm
Poznan, Poland
Senior Contributor
47 reviews 47 reviews
47 hotel reviews
Reviews in 43 cities Reviews in 43 cities
41 helpful votes 41 helpful votes
“Nice stay”
4 of 5 stars Reviewed May 22, 2013

Very central and good location, great staff in all departaments and modern decor inside. My room was a litlle bit small than I expected but still comfortable. Everything was clean and fresh. A/C, TV , nice aminities. I had only small problem with heating system in the room and it was too cold for me in the night. Great breakfast with wide choice of food and drink. Good value for a city center property.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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556 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
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English first
Turku, Finland
Senior Contributor
26 reviews 26 reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 25, 2013

We went here with a group of friends and liked the place, even though the rooms were a little bit small in size. Well, we are not very big, either, so it suited us just fine. Right in the middle of everything, excellent location. But might be a little bit difficult to get to with your own car because it is at the end of an ending street. Breakfast buffet was served in the adjoining restaurant - my sister appreciated the fact that you were allowed to drink as much Cola as you liked at breakfast.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NinniBLO, Guest Relations Manager at Freys Hotel, responded to this review, May 5, 2013
Thank you for your review. It was nice to hear that you have enjoyed your stay with us! We found it sad to hear that you think our rooms are a bit small. However we hope seeing you again at Freys Hotels in a larger room next time.

Best Regards
Ninni Blomberg

Guest Relations

Freys Hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 10, 2013

First impression was not good. We had to stand and argue with a guy about our booking, they had apparently done something wrong but he was grumpy and very suspicious throughout the conversation. Never apologized either. After having travelled with a small kid, you want a friendly reception.

The room was also smaller than we thought and did not have a sofa or whatever it said when we booked the room. The answer we got is that those things differ from room to room... There was a small cooking area in our room behind closet doors, but heat from the fridge made everything warm in there. Not very fresh.

The room was well-cleaned. The location is great if you've been flying and arrive with the Arlanda express train. Breakfast was very good. Except for that guy in the reception, all other personell was nice and friendly.



  • Stayed April 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NinniBLO, Guest Relations Manager at Freys Hotel, responded to this review, May 5, 2013
Thank you for your review. It was nice to hear that you have enjoyed your stay with us! We found it very sad to hear that one in our staff didnt behave well. We will of course take care of these immediately. For us at Freys Hotels is service and kindness the key words when we work . However we hope to see you again at Freys Hotels.

Best Regards
Ninni Blomberg

Guest Relations
Freys Hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liège
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 5, 2013

We had a great holiday at this hotel last month. One of my friends recommended this name and I stayed here with my wife and two lovely daughters. Property is intelligently designed and beautiful. Our room was well equipped with all the things of comfort and was cleaned daily. Bed was comfortable and big. Bathroom was functional and I had a great shower. Food looked fresh and properly cooked. I will come back again.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NinniBLO, Guest Relations Manager at Freys Hotel, responded to this review, May 5, 2013
Thank you for your review. We are very glad to hear you enjoyed your stay with us! We hope to see you again at Freys Hotels.

Best Regards
Ninni Blomberg

Guest Relations

Freys Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed April 4, 2013

I have recently spent a wonderful Easter holiday in Stockholm. My experience in this great city was made all the better with a comfortable hotel ideally located close to the Central Station. My bedroom although small provided all I needed. The staff at reception were friendly and very helpful. And the meal I enjoyed in the restaurant was special. So all in all a pleasant time and I will be back to stay at Frey's.

  • Stayed April 2013, traveled solo
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NinniBLO, Guest Relations Manager at Freys Hotel, responded to this review, May 5, 2013
Thank you for your review. It was nice to hear that you have enjoyed your stay with us during easter. We hope to see you again at Freys Hotels.

Best Regards
Ninni Blomberg

Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Konigs Wusterhausen, Germany
Senior Contributor
40 reviews 40 reviews
30 hotel reviews
Reviews in 19 cities Reviews in 19 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed March 10, 2013

'The location is great and the house full of history. The room was okay in size but the space between the bed and the wall was very small. And there was a strange smell in the room (from one of the pillows??) The breakfast is nice, the sauna is a historical journey (you feel like in the party cellar of one of your friend's parents in the 70s) but nice and the the staff is helpful. Overall a recommendation to stay there. Only one thing bothered me. The pillows are very high - to high for my neck and there is no other option although there are plenty of pillows in the room but all the same size.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NinniBLO, Guest Relations Manager at Freys Hotel, responded to this review, March 14, 2013
Thank you for your review. It was nice to hear that you have enjoyed your stay with us! We found it very said to hear that you didnt like our pillows . However we hope to see you again at Freys Hotels.

Warm Regards
Ninni Blomberg
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 2, 2013

Enjoyed stay in hotel, always reliable. Will stay there again if I need to do so. Breakfast very good and location is excellent for the Arlanda Express. Would recommend it as a city centre location. Thanks



  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Freys Hotel

Address: Bryggargatan 12, Stockholm 101 31, Sweden
Phone Number:
Location: Sweden > Stockholm County > Stockholm > Norrmalm
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #48 of 158 Hotels in Stockholm
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Freys Hotel 4*
Number of rooms: 127
Official Description (provided by the hotel):
Modern hotel offering warm hospitality, restaurant and bar; located in city center near shopping and major attractions. ... more   less 
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