I had written a previous review as I felt I had been let down by the customer experience I had initially received. I had booked a Queen Room which I did not realise was only one bed and was travelling with a friend so did not want to share a bed. When we called reception we told we had to pay to upgrade and even though they were very polite there was no initial compassion or understanding.
When I returned I wrote and unfavourable review but was contacted by the hotel's Executive Assistant for guest room relations who refunded the upgrade fee as a gesture of goodwill and also took on board some of my suggestions. I feel that this warrants a new review as they obviously do care what their customers feel and say.
The room that we upgraded to was very clean and the beds were very comfortable. The bath was wonderful it was so big you could virtually swim. There were tea and coffee making facilities which was nice to have. The breakfast was very good quality and the staff were very attentive. The hotel in a great position for Gamla Stan and there an underground station approx 50 metres away.
I would visit this hotel again as they have showed they care about customer focus, which is very important to me.
- Official Description (provided by the hotel):
- With views over the waterfront and convenient location minutes from the main tourist attractions and the city center, Hilton Stockholm Slussen is the perfect place for your visit to Stockholm. You can choose from a range of spacious rooms, all featuring stylish Swedish decor, complimentary wireless internet and plenty of natural daylight. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Stockholm Slussen Hotel Stockholm
- Stockholm Hilton