The building was impressive from the outside and centrally located. Entering inside, I found a modern, stylish lobby. That is where the charm of this hotel ended. I approached the counter, and was not acknowleged for a few moments by the attendant. When she finally greeted me, she pulled up my reservation for 1 person. I insisted I had book the reservation for 2 people, and they said unfortunately there was nothing they could do. They gave me a room with 2 twin beds. Does that make sense to give to a single traveler? We headed up to our room, and I was shocked at the interior. It could have easily been the inside of a motel in the U.S. The bathroom had a pump for the shower soap and shampoo, the towels were worn and hard to the touch. However when I noticed the large, disgusting stain on the curtains I called the lobby and pleaded for a different room. They told me the hotel was booked, and they could not change me. I was angry with the website I booked the hotel on since it claimed it was a 5 star hotel. I could not believe the audacity of the hotel or website to call themselves a hotel of this class. In reality, this hotel, apart from the lobby, would equate to a 3 start hotel in most of the world. My wife pointed out that the Swedish tourism authority gave this hotel a 5 star rating as well. If you are planning a nice stay, a lavish vacation, a honeymoon, or a pampered retreat, DO NOT STAY HERE!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Tourists
I selected this hotel as a top choice for:
Other