I would not typically review a Courtyard by Marriott. In the U.S., you pretty much know what you're getting: a ho-hum room that's good enough, but no staycation (you get what you paid for). I'm reviewing the Courtyard by Marriott Stockholm because it's not what I've grown to expect from this brand. Perhaps it's a Scandinavian thing, but the CbMS ranks high on style for a Courtyard and runs a little cool in hospitality for a Marriott.
A taxi from the airport in this country is the equivalent of a week's wage, but the train is intuitive and quick. Take it to Central Station and then grab a taxi for the remaining 2 kilometers. Forget the bus, as locating the hotel from the station is a little difficult (no directions on the CbMS website) and getting there requires dragging your luggage down 40 or so steps.
The CbMS is located on the island of Kungsholmen, which is not one of the sexier islands (it's a bit residential), but it feels safe and decent restaurants are nearby. The other main islands are within walking distance or easily reached by the subway.
There's definitely room for improvement. The email that I sent prior to my visit requesting more specific directions to the hotel went unanswered, and the person at the front desk was cordial but a little frosty -- I wasn't sure whether to chalk that up to cultural differences, my being a mostly non-paying guest (I used points for 3 of the 4 nights) or my own presentation of self, which was likely not too impressive after flying overnight from Chicago.
I received an email from the CbMS accounting department a month after my stay stating that I had only enough points for 2 free nights of the 4, not 3, and notifying me of money due. I replied that, per Marriott's reservation system at the time of booking, I was eligible for 3 nights and 1 paid, and that they should work it out with their own corporation. The CbMS did not budge, and -- surprisingly -- Marriott Rewards (I'm Gold) basically told me to work it out with CbMS, which by this point had charged my credit card. The credit card company ruled in my favor and applied a credit.
NOT your typical dowdy Courtyard: the vibe is Scandinavian contemporary and slightly upscale. The spacious, open lobby buzzed with people (the restaurant was typically full) and radiated a vibrant energy that makes staying at a hotel fun.
Standard size, clean, with fresh decor (similar to a Springhill Suites) in aqua and lime green. Again, pleasantly upscale but I was disappointed in the sheetless bed (a single duvet does not do it) and the lack of temperature control.
My Marriott points went really far in such a spendy city: I consider 20,000 a night a bargain for the CbMS. Wi-fi was free, but breakfast was not, because I used points, which is ok by me. I'd rather pay for a decent breakfast with a view and some people-watching anyway. On the other hand, how much of a dent would I really have put in their buffet?
Is the CbMS the best hotel in Stockholm? No, but it's a very nice Courtyard. Would I stay here again? Ja, sure.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.