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“they have problems with LeClub loyalty program” 2 of 5 stars
Review of Mercure Hotel Malmo

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Mercure Hotel Malmo
3.0 of 5 Hotel   |   Stadiongatan 21, Malmo 217 62, Sweden (Formerly Ibis Hotel Malmo)   |  
Hotel amenities
Ranked #22 of 37 Hotels in Malmo
Dubai, Dubai, United Arab Emirates
Senior Contributor
35 reviews 35 reviews
28 hotel reviews
Reviews in 29 cities Reviews in 29 cities
15 helpful votes 15 helpful votes
“they have problems with LeClub loyalty program”
2 of 5 stars Reviewed 1 week ago

This hotel is located in a suburb of Malmo, some 4-5 kms from city centre and the best way to get in/out is taxi. The rooms are ok, standard and clean. The most positive experience here was a breakfast, really nice choice and the food is good. The most negative experience is the inability of hotel managment to credit points for LeClub loyalty program, even after constant reminders and by Accorhotels.com. They find excuses for their misunderstanding of the program t&c. I'm not gonna stay here again for this reason.

  • Stayed November 2014
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorseHotels, Administration at Mercure Hotel Malmo, responded to this review, 6 days ago
Dear Paul,

Thank you for reviewing our hotel after your recent stay with us! I am very pleased to hear that you enjoyed our rooms and the breakfast. In the same time, I am really sorry that your experience did not fully meet your expectations; please allow us to express our sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We really do not want to find excuses, but unfortunately we experienced some troubles with the Accor's web side; it has been even closed for maintenance one day, and due to that we were not able to assist our guests with the points registration. Please rest assured that we are going to take in consideration your opinion and the appropriate measures to address and improve us further more.

We appreciate your concerns, and it is our hope that you will give us an other opportunity to better serve you in the near future.

Best greetings from Malmö!

Elena Hamadi
Administration
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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244 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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English first
Shrewsbury, United Kingdom
Top Contributor
55 reviews 55 reviews
28 hotel reviews
Reviews in 31 cities Reviews in 31 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Location: It's about a 20-minute walk from the station, but very flat so perfectly doable. It's very close to the stadium, probably a 5 minute walk. There's also a good supermarket on the main road - again, about 5 minutes walk.

The room was comfortable, typical budget hotel (beds were comfy with decent bedding). The bathroom was in need of updating (exposed pipes running down the walls, old tiles) but it was absolutely spotless.

Breakfast was perfectly decent, although Brits might be perplexed by mini hotdog sausages instead of 'proper' sausages - but there were eggs, and bacon. Lovely pancakes hidden away in the corner but well worth hunting out, served with delicious whipped cream and jam, it was like having a cream tea but for breafast! There was fresh fruit, yoghurt and pastries, decent coffee, and rather cheap orange squash. You could eat loads though and get nicely filled for the day (we were part of a sports tournament!).

Supposedly the wifi is free, but there was a sign-in page blocking access. In the end I couldn't be bothered going down to reception to try and sort it out - we were pretty busy anyway!

The bar is very small, but pleasant. Drinks prices are high (6 euros for a bottle of lager) but not surprising for a hotel bar...in Sweden.

Overall, I'd stay here again due to its very good location, the staff were pleasant and helpful, and the price was pretty good. It *is* a budget hotel, but a good one.

  • Stayed November 2014, traveled with friends
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorseHotels, Administration at Mercure Hotel Malmo, responded to this review, 3 weeks ago
Dear guest,

Thank you very much for choosing us for your stay in Malmö and for the great review of our hotel! It is always nice to hear such wonderful words from our guests; those give to the whole team the right motivation in offering the best service to all our guests! We are very glad that you enjoyed your stay and hope to see you again very soon! Warm welcome back to us!

Sincerely,

Elena Hamadi
Administration
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Stayed for a 4 night stay while in Malmö for an event at the Stadium.

Prior to arriving we had good communication with the hotel to arrange for the bedding to be changed to non-down bedding that is normally in the rooms.

Check-in was smooth & the lady on reception introduced herself as the one who I had been talking to via email the previous week. We had a small issue in the room: that the towel rail in the bathroom was loose. let reception know, and they had a maintenance person fix the rail back to the wall quickly.

Beds were comfortable, tis a shame that there is no option for a double bed, just two singles pushed together, but we booked knowing this.

Our room was on the 8th floor, with decent signal for the free WiFi. When the weather cleared we had views across to the Bridge (it was quite foggy for alot of the time of our stay...tis winter afterall)

It was a standard room which does not have tea and coffee making facilities.

Breakfast was good, with a good selection of cold and cooked breakfast items with a selection of both bagged and loose leaf teas (with tea balls) available.

Hotel is easy to get to from Copenhagen airport - it is on the bus route No. 6 that runs from the Hyllie Arena train station.

5mins walk from the hotel is a Co-op store, and 15mins walk in the other direction is another supermarket and a state off-license

As our flight out wasnt til the evening, the hotel had secure room in which to leave our bags while spending our last day wandering around Malmö

Room Tip: Ask for a room away from the advertising banner that hangs on the outside wall near the main road. F...
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  • Stayed November 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorseHotels, Administration at Mercure Hotel Malmo, responded to this review, 3 weeks ago
Dear guest,

Thank you very much for reviewing our hotel after your recent stay with us. We are glad that you have chosen us for your stay and that you had a good time with us! It is always nice to hear that our hotel was excellent and and that everything worked very well! Your enthusiasm and satisfaction are the best motivation for us all as we strive to provide you always the best service.
We look forward to welcome you again soon!

Sincerely,
Elena Hamadi
Administration
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 of 5 stars Reviewed November 3, 2014

This hotel is ideal for a students accommodation or if you are desperate and need to stay in Malmo for one night. Not for business or professional stay.
Staff were helpful the breakfast was reasonable BUT guests staying from africa were behaving very badly. At the reception all the time with an extremely loud disturbing noise. sadly staff would not even bothered to do any thing.
The main reason stayed there is because been mentioned the location is close to the exhibition centre which is true. But wish stayed at the centre.

Room Tip: Ordinary 2 Star student accommodation
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  • Stayed October 2014, traveled on business
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorseHotels, Administration at Mercure Hotel Malmo, responded to this review, November 5, 2014
Dear guest,

Thank you very much for leaving a detailed comment after your recent stay with us.
I regret to read that you did not feel comfortable enough in our hotel: please accept our deepest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Elena Hamadi
Administration
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
62 reviews 62 reviews
23 hotel reviews
Reviews in 27 cities Reviews in 27 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 26, 2014

Tried to book via the Accor-app. Did probably work ok in theory, but not in practice. Had to call in.
Check-in worked very good. Was recognised by the front desk manager. All smooth and top service.
Parking facilities very good and secure.
I had upgraded my room to "exec", but was a bit disappointed. Probably my expectations were a bit higher. Everyting clean and fresh and airquality superb. Coffee machine in the room with a good selection, even hot chocolate. "Bon"!
Bathroom very small - a bit outdated, but it worked, except for no place to put my toothbrush.
Had dinner at the restaurant which was good. The service was again absolute top!
Breakfast also very good and included. Good selection of coffees and tea. Nice and generous buffet with fresh croissants... (French hotel chain). Maybe my experience is worth four stars? Probably!

Stayed September 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorseHotels, Administration at Mercure Hotel Malmo, responded to this review, October 2, 2014
Dear Olaf H,

Thank you very much for choosing us for your stay in Malmö and for reviewing our hotel!
At Mercure, we strive to provide a superior service experience to every customer; therefore your feedback is very important to us. Please rest assured that we are taking in consideration your opinion and the appropriate measures to address the problems regarding the Accor's website, and even try to improve our standards further more.

In the same time, we are glad that you enjoyed your stay and that you liked the hotel and our restaurant and breakfast buffet. Your enthusiasm and satisfaction are the best motivation for all of us.

We are really looking forward to welcome you again soon at our hotel!

Best greetings from Malmö!
Sincerely,

Elena Hamadi
Administration
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Hotel Malmo

Address: Stadiongatan 21, Malmo 217 62, Sweden (Formerly Ibis Hotel Malmo)
Location: Sweden > Skane County > Malmo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites
Hotel Style:
Ranked #22 of 37 Hotels in Malmo
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Hotel Malmo 3*
Number of rooms: 259
Official Description (provided by the hotel):
Mercure Hotel Malmö is in the southern part of the city centre, 1.5 km from the central station, 5 min drive from Hyllie station and the E6. 259 rooms for 1 to 3 persons with shower and flatscreen TV. Restaurant with Le Bistro a la carte service, bar menu and snacks.Conference rooms, sauna, relaxation area and small gym. Garage and outdoor parking. Free WiFi in entire hotel, meeting rooms facilities and business corner. ... more   less 
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Also Known As:
Ibis Malmo
Malmö Ibis
Ibis Hotel Malmö

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