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“not good, not bad” 3 of 5 stars
Review of Scandic Ferrum

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Scandic Ferrum
3.5 of 5 Hotel   |   Lars Janssongatan 15, Kiruna 98121, Sweden (Formerly Scandic Hotel Ferrum Kiruna)   |  
Hotel amenities
Ranked #5 of 10 Hotels in Kiruna
Antwerp, Belgium
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
“not good, not bad”
3 of 5 stars Reviewed June 27, 2013

We stayed at the hotel for one night. Positive thing was the free parking. According to the brochure breakfast was promissing but it wasn't. The waffles tasted really bad, the dishes weren't clean. I had to take 5 plates to get a clean one ( and to me that's a turn off). Breakfast was only til 9u30 and at 9u30 they actually took the bread, yoghurt, ... away.
Rooms had no carpet, that's positive but it makes them a lot noisyer. At 6 in the morning they started moving chairs. The curtains shouldn't have been there as they kept no light from outside away. The room was with the curtains closed very bright.
Of course we had been spoiled by staying at several Rica hotels but I think it could be better here.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa F, Front Office Manager at Scandic Ferrum, responded to this review, September 13, 2013
Hi, thank you for your review. It´s sad to hear that you experienced the breakfast as such a mess. I will of course take this further to the staff responsible for the breakfast. Right now we´re renovationg the restaurant, breakfast room and the lobby to make the handling of food, dishes and service easier and better for both the staff and of course for all of our guests, this will be all done in the middle of November 2013. Hopefully this will help us to solve some of the problems that you experienced during your stay here. Once again, thank you for your review and we hope to see you here again soon! Best regards, Lisa
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176 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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English first
Manchester, United Kingdom
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 27, 2013

We visited in Feb 2010 as part of a trip to the Arctic Circle, specifically to see the Northern Lights.

The hotel is located in the centre of Kiruna, next door to the Tourist Information office and across a car park from facilities such as the supermarket and town centre. The airport bus also dropped us off very close to the hotel so it really worked well.

Our rooms were nicely decorated and the beds comfy. The rooms were also warm despite it being close to -15c outside most of the time. Breakfast was plentiful - we liked the fact there were various cereal options, breads, meats and cheese and also a pancake & waffle maker.

We also made us of the free internet facilities in the "office" business area (we booked a hire car to drive to see the Icehotel and the Abisko national park - best place for viewing the Northern Lights. Kiruna is actually relatively built up and the Abisko national park provided a ski lift and took us up the mountain for the most amazing views of the lights).

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Lisa F, Front Office Manager at Scandic Ferrum, responded to this review, September 13, 2013
Thank you for your great review, we really appreciate that you are taking your time to write down your opinions about us. Great to read that you had a good stay in Kiruna and at Ferrum. We´re looking forward to see you here again soon! Best regards, Lisa
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Gothenburg, Sweden
Senior Contributor
45 reviews 45 reviews
14 hotel reviews
Reviews in 30 cities Reviews in 30 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed June 2, 2013

I stayed three nights at this hotel. The weather in Kruna was very warm 27 degrees. I liked the service, the rooms were nice but if you stay here you should avoid to have your windows towards the square. The sun will shine into your room very early and the the square is rather noicy. The breakfast is nice with real nice views of the snowcapped mountains. Book a taxi in advance call Kiruna taxi. They will ask if you want to share if yes the ride will cost you 150 Skr i.e 15-16 Euros. There is a small gym at the 5th floor.

Room Tip: Take the romms on the north side. Quiter.
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  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed April 2, 2013 via mobile

We debated about where to stay in Kiruna and ultimately settled on this hotel, but were sorely disappointed. First, I called the hotel from Stockholm to ask ab out airport transfer and they said "take a taxi." When we arrived at the airport with our 2 small children in tow, we had to call the taxi company and were then told to wait 30 minutes. When we arrived at the hotel and told the front desk clerk, she seemed clearly disinterested. I had asked for a room with a mountain view; she said they didn't have any but the room with that view was vacant the entire time we were here. We asked repeatedly for tourist information at the front desk and they seemed to not know a thing or just didn't have anything to offer. At one point, the girl even asked ME the name of the Thai restaurant a few feet away. The final straw was the last night, when we decided to go to Camp Ripan for dinner (AMAZING!!!) and we discovered on our own that there were small sleds to borrow. Wouldn't you think they would have told us this when we trudged 15 minutes there earlier in the day with a 4 year old. This hotel was simply poor quality all around and I really wish we had stayed at Camp Ripan.

Stayed April 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed March 7, 2013

We stayed here for two nights after 1 night in a cold room at the Icehotel. It's in a great town centre location close to the tourist info centre, the Kiruna Guideturs office & the SAS airport bus stop is right outside.

We booked late so our choice in Kiruna was limited, we expected an average but reliable chain hotel given the price compared to other accommodation (still extortionate compared to the rest of Europe - up there with Rome & Paris) & that is exactly what we expected and got - functional & a bit boring, perfect for business visitors to the Iron Mine...but maybe that's us being jaded after the Icehotel! We booked through Scandic's own website & the 20% frequent guest discount available made it a little cheaper than listed on other booking sites.

Rooms & public spaces were clean & warm if a little tired in decor. Showers only in the room. Decent breakfast buffet at weekend - I appreciated the vitamin tablets & enjoyed making my own waffles. But the restaurants & bars looked completely soulless even on Fri/Sat nights. We headed to the Bishops Arms for a drink both nights.

There's free access to a PC with printer paper downstairs too which made check-in (only 22hrs prior to departure with SAS) easier at the airport as we were able to check-in online & print off our boarding passes in advance. Free WIFI is accessed using little paper slips with voucher codes from reception.

Kids might like it, there's a small play area & a table tennis table in the gym. I was looking forward to using the sauna post our day activities but when I visited during the day, it was being cleaned - lots of beer cans strewn about in the lounging areas from the previous night & it felt a bit 70s so we didn't bother.

An ok, maybe a bit better than ok, choice & probably the best in town given the location & traveller facilities (others except the Bishops Arms, even the Arctic Eden felt a bit far out from town (300m) in -30C). You don't expect the grooviest of hotels in a mining town beyond the Arctic Circle anyway!

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Yockleton, Shropshire, United Kingdom
Top Contributor
84 reviews 84 reviews
59 hotel reviews
Reviews in 50 cities Reviews in 50 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed February 24, 2013

Tried to stay here before and its been full, best in town, from what I can tell. Have eaten here before and was good both times. Breakfast is provided very early if you like me have to catch the early flight to Stockholm. Very convenient. Staff are good and hotel is up to usual Scandic Standard. Very convenient for LKAB of course.

Room Tip: Heated Parking, limited, early starter breakfast
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Benediktbeuern, Germany
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
46 helpful votes 46 helpful votes
1 of 5 stars Reviewed February 24, 2013

Booked a one night stay here, only because everything else in town was booked. This is the most over priced hotel we have ever spent a night. The staff seem professional and friendly, but the hotel is really terrible. It is an old building - some of the rooms have been renovated and others have not, or possibly some of the bathrooms. Also some rooms have a mini fridge and others do not. The carpets in the hotel need to be replaced or the cleaning staff needs some proper vacuum cleaners. Upon entering the room, we noticed it was satisfactory [the beds and furniture], however the bathroom was not cleaned. The head of the cleaning department also came to look at the mess that was left for us. We were moved to another room, and provided with a free-stay, but this was ridiculous and honestly I just wanted 50% compensation. While this is may be a once in a life event, our sleep was disturbed the entire night by a snoring guest. It is uncertain even where the guest was sleeping, because the walls, floors/ceiling are extremely thin. I probably would have skipped this review, but these prices are fully horrible for such an overrated place.

  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Scandic Ferrum

Address: Lars Janssongatan 15, Kiruna 98121, Sweden (Formerly Scandic Hotel Ferrum Kiruna)
Location: Sweden > Norrbotten County > Kiruna
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #5 of 10 Hotels in Kiruna
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Scandic Ferrum 3.5*
Number of rooms: 171
Official Description (provided by the hotel):
Welcome to Scandic, a hotel chain with over 160 hotels in eight countries where you can make a conscious choice when you are travelling. All our hotels have their own personality and character but some things are always the same to make you feel at home. Organic breakfast, wifi and gym are always included at Scandic. Scandic Ferrum is located in central Kiruna, the northern most city in Sweden, 200 km north of the arctic circle. Our newly renovated hotel have 171 rooms, all furnished in Scandinavian style. We offer seven flexible meeting rooms for up to 135 persons. For larger events we cooperate with Kiruna Folkets Hus, a congress center with room for up to 400 participants connected to the hotel. ... more   less 
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