Stayed at this Hotel from May 16th to May 30th 2012.in rooms 236 and 237 (two couples) ) The rooms were nice and clean well decorated with the usual facilities (Hair Dryer was more like a Vacuum Cleaner with very little heat - I'd advise you take your own.)
Unfortuately,it seems that due lack of staff in the Housekeeping Dept.our rooms were not cleaned until mid afternoon I would expect better service and cleaning for a 5 star hotel.
We were pleasantly pleased with choice of Sun Beds etc. even at eleven o clock in the morning, but it started to get busier as the holiday progressed! The Sunbeds, Sun Canopies & Swimming Pool was very efficiently looked after by Aziz who supplied your Towels and sorted out your Sun Canopy without any hassle whatsoever (no tickets,tokens or replacement towels to hand over) you ask for two you got two and you placed them in the basket at the end of the day.
The Dining Room was very pleasant with plenty of room between tables and there was also quite a large area for you to sit outside if you wanted. This hotel runs a Buffet only set up in the Dining Room from Tea & Coffee through to your Desserts, as far as I could assertain only the Water and the Wine was Waiter served - the main job of the Waiters was to set (basic) tables and clear away. More training required!
The food overall was very good from the fresh bread and savoury rolls through to the Ice Cream (not always available) there was something for everybody, don't expect fish & chips or roast beef & Yorkshire pudding!
The main Reception area was very spacious and clean and the seating very comfortable, the male receptionists were all helpful but there was some language difficulties (similar situation in the Dining Room but we always ended up with what we wanted!)
The Garden and Balcony area of the Hotel was just as nice as the rest with very comfortable Loungers,Easy Chairs,Settees and Tables in appropriate places.
Sorry, but now just a gripe or two or three.
1.You are advised by the hotel and your travel rep NOT to drink the tap water for obvious reasons and because of this instruction you need Bottled Water, what does this hotel do, it prohibits food and drink to be brought into the hotel but charges a premiun price of 5 Turkish Lire for a 1.5Litre bottle- exactly the same make, label and size can be obtained from the nearest shop a few hundred yards away at 1 Turkish Lire
Sorry Malpas you are Ripping your Hotel Guests Off!!
2.When you go on holiday you may go to an Hotel that leaves a free bottle of Wine or a bowl of Fruit or a bouquet of Flowers.When we entered our room at the Malpas on the Dressing Table there was a Pkt of Crisps a Bag of Nuts a small bottle of Wine and a small tin of Biscuits, not thinking we assumed it was Gratis from the Hotel thank you very much. It was only when we came to pay the bill at the end of the hoilday and questioned these items did we find that they were part of the Mini Bar stock,fair enough we paid up. But surely, some notice drawing people's attention to the fact that they are chargeable items should be shown.
3.Lastly, this hotel is called the Malpas Hotel & Casino, Northern Cyprus has quite a number of Casinos and consequently they are all competing for trade. I'm given to understand that the Malpas in some cases offers free rooms, free 'escorts' free food etc.to clients of the Casino, fine that's business, what should'nt be happening is these clients should'nt be given rooms in the main hotel building adjoining people and families who have come on holiday.Its not very nice being woken up in the middle of the night by loud talking in the corridors and subsequent noises in the rooms!
No more moans(constructive criticism!)
Finally, overall, we have had a very enjoyable holiday in Northern Cyprus in a nice hotel, seeing all the places we wanted to see. We flew into Larnaka and then a taxi through the Green Line (Border Control) to the Malpas, approximately 90mins travel time - no problems at the border our tour operator was Anatolian Sky who also ran the tours we went on very efficiently would certainly recommend them.
Thank you to all concerned.
- Official Description (provided by the hotel):
- The Malpas Hotel & Casino is an exclusive 5* Luxury Resort nestled in a quiet corner of Cyprus overlooking the Five-Finger Mountain range and the beautifully tranquil Mediterranean Sea. Complementing a stunning location, The Malpas Hotel & Casino is the perfect destination for romantic getaways - family leisure breaks - or ideal for functions and conferences. Malpas Hotel & Casino offers state-of-the-art facilities and incorporates luxurious modern amenities in its all-encompassing accommodation. ... more less
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- Also Known As:
- Malpas Hotel Catalkoy
- Malpas Hotel And Casino
- Malpas Hotel Kyrenia
- Malpas Hotel & Casino Cyprus/Catalkoy