“Poor... Smelly... Deathtrap.. CRAPOS!”
We had a family wedding at Cratos earlier in September. Without expressing exactly how poor the wedding was organised by the staff at Cratos I have so many negatives regarding our stay its unbelievable.
First and foremost we had one of the villa suites for myself, wife and our 2 young children. Our room stank of sewage, after complaining the best they could do was provide us with air fresher.. not a change of room.. but air fresher!
The amenities for children are a joke, nothing to keep the children active whilst you enjoy a nice relaxed stay.
My mother inlaw who was in a room in the main Hotel fell in the bathroom and cracked her face open after trying to get out of there deep baths...why have a such a deep bath in a small bathroom still bemuses me. Anyway when she went to Hospital the Doctors and nurses informed her that he was not the first person who had encountered a bad accident from Cratos as it was a regular occurrence.
Ive never reviewed before and this is my first as usually I travel many countries and I dont mid the odd hiccup in Hotels but these guys were the most ignorrant Ive ever encountered.
Stay here if your 20-40... and just want to relax, its nothing special.. and its soo not worth the money.
Do not even attempt to book a small single room, the bathroom is a death trap!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 20, 2012
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We are so sorry to hear your dissatisfaction about the family wedding earlier in September, which we had no negative comments neither during nor after the wedding from the marrying couple or from their parent-in-law at all. On the contrary we had many appreciation from the participants.
We do apologize about the inconvenience that you had in your room. We were unfortunately not able to change your room, due to the high occupancy of club suites.
Although we don’t have a kids animator in CRATOS Premium unlike in other resort hotels, our mini club of 70 m2 is big enough to offer various options to keep children active during their vacation from 9 am till 12 pm with its multinational staff.
We are deeply sorry about the unfortunate accident that your mother-in-law had experienced but we cannot accept the exaggerated term “death trap”. Our rooms have a bathtub in a standard height of 22 inches.
We are looking forward to see you back in CRATOS Premium in order to change the negative opinions of yours about our hotel.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.