I have very opposing comments regarding this hotel, so I will start with the positives and end with negatives. I stayed here twice, and my family stayed as well in separate rooms.
-the man at the front desk who works the afternoon to 10pm shift was just incredible. I don't know his name, but he needs to be commended on so many levels. He was the most helpful person I've ever encountered at a hotel from helping us get a rental car, to helping us return it when the rental car agency had already closed. He was also super responsive, got ice for us whenever we asked, etc. I wish I could personally recommend him for promotions and jobs because he is so insanely good at what he does. I can't say enough good about him! In case a manager is reading this, I believe my mom mentioned he was in the military and served at Fredensborg palace. Hopefully this helps identify him. :) If I wrote this review solely on his service, I would give the hotel a 10. They definitely scored when they hired him.
-the breakfast is AMAZING. The spread is great and the danishes are delicious, as are the rolls, fruit, etc. The eggs are soft boiled which threw me off, but I just had scrambled eggs after discovering the soft boiled eggs were too soft for my liking, and they were delicious. They also had delicious cheese. Definitely a good spread for everybody to enjoy and fill up on.
-this positive goes along with the negatives, but we were upgraded to the suite for the last night at the hotel, by the same gentleman I raved about above. I will describe why below, but he didn't need to do that, and we definitely appreciated it after our experience in the room we got moved out of!
-It really is very noisy on the street side with the windows open and it was too hot in Copenhagen July 2013 for us not to leave them open. If you ask for a room at the back, it is much quieter, but the balcony extends along all the rooms with absolutely no dividers so you can't really leave the door open overnight for fear of someone coming in to your room to steal things - while highly unlikely, I am too paranoid to risk it.
-Given how hot it was, a fan in every room would have been nice, but it was very sporadic how the rooms had them. We discovered both of our parents had fans in their rooms but we did not in either of the rooms we were assigned. The second stay the aforementioned amazing front desk man did find one for us, which was great.
-No problems at all with our first room, and our parents had rooms near our 2nd room which were fine, but we got a major dud. When we first walked in, I noticed the bathroom floor was completely wet, which is not unlikely in this hotel given that the shower isn't sectioned off with anything more than a curtain (and not a big deal to me), but thought it odd that the bathroom would have been left wet by housekeeping. Soon after, I took off my shoes and walked to our door, at which point I discovered the carpet was soaked. The room also had a slight moldy smell, but nothing too overwhelming. My boyfriend wound up sneezing all day following the night in this room, which I attribute to his being allergic to mold. (I suffered at the front of the hotel as apparently I'm more allergic to pollution/dust from the street than mold!) When I reported the wet carpet & leaky shower head (why the floor was wet) to the excellent front desk man, he said he could move us but only to another floor. We were next to and across from our parents so I told him we would just stick it out since it was only 2 nights. I then later found out that we couldn't even shower in this room because the drain was clogged, which would explain why the carpet was soaking. We each showered in our respective parents' rooms, which worked 100% fine. The following day we returned after being out from 10am - 7:30pm to the WORST SMELL ever. The mold had really set in, the door to the balcony was only cracked open for safety reasons, and it was just unbelievable how bad it smelled. I sat down in there to start looking through pictures from our day out and after 20-30 minutes had a headache. I was in disbelief that housekeeping hadn't reported this. The smell was so bad, that my parents across the hall opened their door and asked what it was. It was like an animal had died... or like mold had been growing in a steamy hot room with a wet carpet during an exceptionally hot Copenhagen day. So I went to the front desk desperate to switch rooms at that point as I knew we'd be sick if we stayed in there a 2nd night... at that point the excellent front desk man moved us to the suite.
All in all, given the price compared to other hotels in the same area, I would probably stay again - out of 6 rooms, only 1 was atrocious which is really not bad odds. However, just go in aware that it's an older hotel and as such you might encounter a very problematic room, but they will definitely work with you to get you in a better room that's acceptable!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.