I booked a room at this hotel based on the TripAdvisor reviews. I travel for business globally 10-15 days per month, and so have some basis from which to make an assessment of worldwide hotels. This hotel is not worth your time and money.
First, this hotel is not in a "quaint" part of the city; it is in a rundown part which requires the front doors to be locked at all times. Moreover, a city bus stop is located five feet from the front door, so you will have to walk through a group of near-vagrants to even get in the front door. As a single man, it was uncomfortable; I could not imagine doing so as a single woman.
The owner/manager greeted me once I made it inside, and seemed nice enough. The place is small and old, but that did not really phase me (this being Europe). The fireworks really started, however, when I went up to my room to find it stifling and without air conditioning. In fact, the only way to have any air circulation in the room at all was to leave the single balcony door open at all times--this in a "quaint" (read unsafe) neighborhood.
I was not going to stay in a hot little room without air conditioning, and booked another hotel online that had air conditioning. I made my way back to the front desk to inform the owner/manager that I would be leaving, and found him to be extremely rude and unfriendly. He informed me that he would be charging me for my room, since I had "booked it in good faith." This is a ludicrous approach when dealing with global travelers--if there is a major problem with a room a customer is never charged for it. This is apparently not the way this hotel does business. It is too bad that some businesses value greedy small-mindedness over courtesy and customer service.
There are some nice hotels in Copenhagen, but this is not one of them. Don't believe the hype, and save yourself the grief.
- Official Description (provided by the hotel):
- This intimate boutique hotel is located in the hip Vesterbro district of Copenhagen. Bertrams Guldsmeden offers guests a sumptuous organic breakfast buffet.We do require of guests to be over 18 years of age. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travelocity, Fastbooking, Priceline, BookingOdigeoWL and Otel so you can book your Bertrams Guldsmeden - Copenhagen reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Bertrams Hotel Copenhagen