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“Avoid Top Floor Restaurant” 1 of 5 stars
Review of Illum

Illum
Stroget/Kobmagergade, Copenhagen, Denmark (Indre By)
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Ranked #11 of 50 Shopping in Copenhagen
Type: Shops, Shopping
Attraction details
Copenhagen, Denmark
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
20 helpful votes 20 helpful votes
“Avoid Top Floor Restaurant”
1 of 5 stars Reviewed April 24, 2013

The Top floor restaurant has to be the restaturant in the Inner City of Copenhagen with the lowest standards for quality of food and service. As a native of the city for most of my life, i should be able to speak with some experience.

We ordered the traditional lunch dish, Steamed Mussles with French Fries and a glass of white wine and water each. Sitting outside in the Sun, on the otherwise nice Terrace, the Wine and water was served to us right away. The place was not busy at all, but after 35 minutes the food had still not arrived.

The wine baking in the sun for all this time, was now more then luke warm and no longer fit to drink. After 40 minutes the food finally arrived, Two plates of dried out sorry looking clams. Worst of all the clams was completely cold. The fries (which was not fries but a small side plate with 7-8 potato wedges) was served hot so obviously the clams had been left out waiting for 20 minutes or more.

I complained but was met with an attitude from the staff, We were certainly not met by any sign of an apology or understanding from the staff. I did manage to get a refund for the food, so we left, and took lunch elsewhere.

Save yourselves a potential or maybe even a probable bad experience, and treat yourself to lunch in one of the many other restaurants and cafes in the area.

Visited April 2013
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Stavanger, Noruega
Top Contributor
105 reviews 105 reviews
38 attraction reviews
Reviews in 13 cities Reviews in 13 cities
31 helpful votes 31 helpful votes
“High class”
4 of 5 stars Reviewed March 19, 2013

If you are keen to shop or like the best of the best, this your point.
If you don't get why pay so much for so little, run Forest.

Nice place also to shop drinks & snacks for kveld before the night live.

Visited March 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“A good place for lunch”
4 of 5 stars Reviewed March 16, 2013 via mobile

Take the elevator or the escalator to the top floor. It's a good place to have lunch if you're a foreigner.

In Copenhagen they always charge non Danes more for the food if you pay with credit card. And frankly, in 2013, who's using cash in a European capital! Normally you pay the same. But if you have a non Danish credit card you have to pay 5% more!

In Illum you can have a great lunch, a beer or a glass of champagne and pay the same as locals. If the staff was a bit on their toes it would be fantastic.

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Gothenburg, Sweden
Senior Contributor
44 reviews 44 reviews
17 attraction reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
“All in all”
4 of 5 stars Reviewed March 5, 2013

I love the concept of the illum building. It keeps changing the colors at night. Inside u have most of the brands n it's not a must visit but one time experience is reasonable.

Visited March 2013
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Aarhus, Denmark
Top Contributor
124 reviews 124 reviews
53 attraction reviews
Reviews in 26 cities Reviews in 26 cities
74 helpful votes 74 helpful votes
“don't waste your time!”
2 of 5 stars Reviewed April 30, 2012

go somewhere else! it is definitely not worth the trip. take a stroll around the less busy streets of Copenhagen and shop in the tiny boutiques! if you're lucky you'll get some great deals but that's not gonna happen in Illum.
a waste of time

Visited April 2012
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