The location of the hotel is great as it's in downtown city center. A good starting point for shopping and sightseeing. However, the room was very small and the bed as worse as it could be. We chose the Executive Double Room category but the size of the bed was only 1,20m and this for two persons! We asked for a room with a bigger bed or twin beds, but the answer was, that all beds are the same, also in a Suite!! (?!?) Furthermore the mattress was very soft and we couldn't sleep very well. We felt almost sea sick when the other made a little move... The bathroom was good, enough space for two ladies. However, there was no safety deposit box in the room what is very poor for a 4* hotel. The breakfast buffet was good, but service staff not friendly. No service staff member ever smiled. Also other staff members never smiled or were attentive. (e.g. keeping an elevator door open...) It seemed to us as these people are not happy to work there. To be fair, there were 2 exceptions at the reception on our check-out day: the tall danish looking guy with black glasses and the tall lady with black curly hair were very kind and helpful. Also when we picked up the luggage a friendly and helpful gentleman was there, maybe the manager? The decoration and the cleanliness of the hotel were very good. However, altogether I would rate this hotel as a 3* and I would not recommend it to people who used to stay in 4 or 5 star hotels.
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- Also Known As:
- The Square Copenhagen Hotel Copenhagen
- Square Hotel Copenhagen
- The Square Hotel Copenhagen