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“Missing facilities” 4 of 5 stars
Review of CopenHagen Plaza

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CopenHagen Plaza
4.0 of 5 Hotel   |   BernstorffsGade 4, Copenhagen 1577, Denmark (Vesterbro - Kongens Enghave)   |  
Hotel amenities
Ranked #40 of 117 Hotels in Copenhagen
London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Missing facilities”
4 of 5 stars Reviewed 2 days ago NEW

We had a good stay as the position was great for Tivoli and the station.
No room service and no tea/coffee facilities in the room. Small thing but needs addressing. No food or bar on a Sunday.
Barman was extremely rude after we asked about our coffee after waiting 20 minutes! He was disgustingly rude and extremely offensive. Our friends were disgusted. It was a shame he was not more like the .manager who was extremely charming.

Room Tip: Ask for a Tivoli view
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  • Stayed December 2014, traveled with friends
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
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541 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
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  • Danish first
  • English first
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English first
Hermanus, South Africa
Top Contributor
132 reviews 132 reviews
47 hotel reviews
Reviews in 47 cities Reviews in 47 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel is a real charm. The staff is very friendly and helpful, location is central, just across the road from the train station and Tivoli gardens on the other side, also close to high street shopping. A variety of good restaurants in walking distance.
The lift is one of those old fashioned ones, rooms spacious and decorated in cottage style.

  • Stayed October 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Melbourne
Top Contributor
55 reviews 55 reviews
30 hotel reviews
Reviews in 30 cities Reviews in 30 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

stayed one night 18th dec and arrived at 6:30am from international flight and was given a room to check in. room was clean and had good space and a balcony where I could see central station. bathroom was good size and had heated floor. free breakfast included in room rate was very high quality and started at 6:30am. walking distance to all the key attractions and next door to tivoli. 100 metre walk from central station so very ideally located. no issues staying here but would suggest the more attention to detail to remove mould from the bathroom which isn't what I expect from a 4 star hotel.

Stayed December 2014, traveled as a couple
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Bergen,Norway
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I stayed at the Plaza for two nights, and we thorougly enjoyed it. The hotel is like a grand old lady, and we felt more at home there than we would at a more modern hotel. We loved the classy lobby, bar and brasserie. The staff were all very courteous and friendly. One of the highlights of our stay was when the bartender took time to play the piano. Very impressive. Hotel is situated close to trainstation and Tivoli, and a 5 minute walk to Strøket. Our room was on the third floor facing the trainstation. I can understand if people react to the noise from the trains which run 24/7, but for us it wasn`t a problem. Room was spacious with a comfy bed. Bathroom was spacious too with a bathtub/shower. The only negative experience we had was at breakfast where it was not easy to get a seat as the breakfastroom was a bit on the small side considering the number of guests at the hotel. Also, the arrangement of having the hot food placed on the counter in pans with heavy lids made it difficult to get the food on our plates. We have been to many hotels, and this is the first time we have seen it done like this. Anyway, we enjoyed our stay and will definately return next time we go to Copenhagen.

  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Plymouth, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is near the train station so not to far to walk with your lugage. It is also opposite the Tivoli gardens with rollercoaster etc.Now ( December) it has an amazing Christmas market. A MUST! You enter the hotel lobby to a wooden panel walled room which looked great . Then up in a glass windowed lift to the room which was a decent size with a good sized bathroom. Library bar is amazing again with panelled walls.Now we get to the staff. I think if they smiled their faces would crack. They seemed so miserable, the only thing that let the hotel down!!

  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 2 of 5 stars Service
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Southeast
Top Contributor
74 reviews 74 reviews
38 hotel reviews
Reviews in 40 cities Reviews in 40 cities
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The only thing that kept this from being a "1" was the front desk staff and concierge, who were great. I booked this on Booking.com. Yes, the wifi is free and yes, the location is convenient to the train station. BUT:
1. the toilet wasn't clean nor did the bathroom smell clean
2. the hotwater was lukewarm at best
3. the bed didn't have a mattress; it had a 2" cushion.
4. the duvet didn't fit the bed.
5. one pillow didn't have a case.

I have written the hotel to dispute the room charge. I left at 3:30am to catch a train and the night clerk wasn't the appropriate person to deal with this. No reply from the hotel.

Book at your own risk.

Room Tip: I would recommend a room facing inside. It's not too dark, and is probably much quieter. The wi...
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  • Stayed December 2014, traveled solo
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Twickenham, United Kingdom
Top Contributor
98 reviews 98 reviews
39 hotel reviews
Reviews in 42 cities Reviews in 42 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Being close to the main railway station and near Tivoli Gardens,this hotel ticked our boxes as far as locations go.
Checkin was a bit slow, and finally we were checked in by the concierge.
When we booked we had asked to get an early checkin, but we were disappointed and told to come back at 2.00 pm.
We returned later to our room (510) only to find that there was an awful drain smell,after trying to call reception on the house phone for fifteen minutes my wife finally had to go to reception to complain.
We were given the option to change our room immediately which we did (407).
Breakfast was average and the restaurant was busy,and hard to find a clean table to sit at.
Overall we thought that the hotel was tired and the rooms needed a little attention.

Stayed December 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about CopenHagen Plaza

Address: BernstorffsGade 4, Copenhagen 1577, Denmark
Location: Denmark > Zealand > Copenhagen > Vesterbro - Kongens Enghave
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service
Hotel Style:
#18 Luxury Hotel in Copenhagen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — CopenHagen Plaza 4*
Number of rooms: 93
Official Description (provided by the hotel):
Traditional Club-like Hotel with classic, grand-hotel ambiance, built by King Frederik VIII. ... more   less 
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Also Known As:
Copenhagen Plaza Hotel Copenhagen
Plaza Hotel Copenhagen

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