We stayed 5 days at the end of July 2012. We arrived at 7:00am and did not get our room until noon. This was anticipated and OK with us.
If you had to find the hotel, you'd miss it. It looks like an office building very dark color, with lots of glass and no prominent Marriott sign, although, if you look on one of the sides, that's where you'll find it. Very discreet. This area of town has a feel of being remote, but it is in fact very close to the Tivoli Gardens and the general downtown. About a 7 minute walk. The lobby is quite comfortable to wait in. Many flight crews always waiting there. The back of the hotel overlooks one of the many canals that criss-cross Copenhagen and it is quite beautiful to sit outside on this deck. The hotel has 11 floors and the top two are executive levels (need a key to access them). Our room was on the tenth floor overlooking this canal and we loved it. More expensive but totally worth the money. It gives access to the concierge lounge, where an excellent buffet breakfast and evening drinks and cocktail finger food are available as well as wine and beer. Throughout the day there is coffee and cookies and this is another excellent place to read and relax. Considering how pricey it is to eat out in Copenhagen, this lounge was very very popular with the executive level guests.
Our room was quite spacious and comfortable, great bathroom and bathroom products but what amped the feeling was the large (wall to wall)picture window overlooking the canal, and being elevated we had a good view of the city. We just happened to arrive at the end of a very cold spell. Our first day there was bright and sunny, and we were mesmerized to see out of our window, the lawn area on the other side of the canal covered with (glaringly white) bodies of Danes trying to catch "some rays". It was akin to the penguins in Antarctica standing facing the sun, except that in this case they were all lying down. This sight repeated every day of our stay starting in the morning until 10:00pm where it was still quite light. (That is a sight I will never forget.)
The hotel has a very well appointed gym , large enough and never crowded . On the same floor to the right of the gym is the Spa. I absolutely loved the sauna and the steam room was sooo relaxing I had to tear myself away every night. Needless to say I slept like a baby. I have been in saunas and steam rooms before, but I concluded that Scandinavia "does it better".
For an evening out on the town, you do need a cab. They are available at the hotel door but pricey. All the drivers we got were from Pakistan, Afghanistan and there was one from Senegal that had no clue where the Marriott was, so, before you get in, tell them where you are going and if they know how to get there. We got off the cab. Were not going to pay for his education.
We ate a couple of times at the hotel restaurant. Service is very good, ambiance is upscale with prices to match. Menu is online and you might want to check it before you go.
There is free use of two computers on the 11th floor. Scarcely ever a wait.
The only con I could find here was the concierge. The one that we saw most of the time was a 40tyish short danish man, who acted as if he hated his job. Most of the time he looks down when he talks to you, he talks very fast and you leave still not being sure what to do. On our first day of our stay we asked about the Hop On Hop Off bus service. He said no, there is another service that is better that stops at the Marriott. Since we wanted HOHO, we took a taxi to Tivoli gardens and caught it there. Oh, our surprise when we saw that the HOHO has a STOP AT THE MARRIOTT. When I saw this I was not a happy camper. Why would he not tell us something as basic as that? I know that it must be hard to be telling the same things all day to tourists that probably ask stupid questions, but, hey, that's part of your job description/duties, aint' it?
If you skip the concierge, this is a great hotel.
Get a room in the executive level overlooking the canal.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.