I use the hotel on business trips. Travelling alone this time I used room service for the evening meals. First night it was OK, but ages getting through to whoever it is on the end of the 'At your service' button. Second night when tired after a long day of meetings and a late internal flight I was told the meal would be over 45 minutes, despite the Room service menu guaranteeing service within 45 minutes. When the food arrived after the waiter left I realised the meal was not that hot and I had been left 2 knives and no forks. An age (nearly 4 minutes) to get back through to 'At your service' and advised a fork would come immediately. After 15 minutes it hadn't - the food had been with me for 20 minutes and so cold. I rang and cancelled the order and told then it was all outside the room and I did not expect any charges, and i expected the Manager to discuss this with me the next day. They did say they re do the roder, but at 10pm and the possibility of another 45 min wait, and being very tired as well as going to bed straight after eating did not appeal. I then put my laptop in the room safe which promptly came up 'Service' as i tried to reopen it, and wouldn't open!!
The next day the Head of Security opened the room safe using a device, was carrying on conversations in a loud voice on his mobile phone at the same time, and he then left without checking the sale worked properly.
Late afternoon whilst working in the room I received a letter from the 'Duty Superviser' apologising for the meal the previous night and giving me a voucher for a free breakfast the next day. No discussion as requested, and letter returned to check in as I was leaving at 6am for a flight, and breakfast doesn't start until 6.30. I tested the room safe before using it again, and yes it came up Service when locked and wouldn't open.
I used the Mid Town Grill (aka Restaurant) that night, excellent waiters and waitresses, but choice is limited - if you like a steak great otherwise choice is minimal. The desert menu is on a postcard, which bizarrely they offer to let you keep - why?
Overall it is supposed to be a 5star, some staff give great service and are freindly, especially in the bar and restaurant, but they should be able to do the basics like include forks with room service, and when one is missing get to the room in a matter of a few minutes - any staff could deliver that.
Reception staff were OK, but did seem far more helpful/freindly with air crews checking in and out than others - presumably as they are the obvious regulars.
- Official Description (provided by the hotel):
- With its windows on the quaint harbor in Denmark's capital, the fully air-conditioned Copenhagen Marriott Hotel, voted as Denmark's Leading business hotel 2007, captures the charm of this fairytale city. Beyond the doors of this luxury Copenhagen hotel are our city's most beloved sights, all within a 20-minute stroll. Inside our doors, you'll find spacious guest rooms offering exquisite views, luxurious bedding with down comforters, rich linens, a desk and high-speed Internet access. ... more less
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- Also Known As:
- Marriott Copenhagen
- Copenhagen Marriott