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“4 star location 2 star staff and service 2 star amenities” 2 of 5 stars
Review of Palace Hotel Copenhagen

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Palace Hotel Copenhagen
4.0 of 5 Hotel   |   Raadhuspladsen 57, Copenhagen 1550, Denmark   |  
Hotel amenities
Ranked #22 of 118 hotels in Copenhagen
atlanta
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
57 helpful votes 57 helpful votes
“4 star location 2 star staff and service 2 star amenities”
2 of 5 stars Reviewed September 6, 2013

OMG .. perhaps some of the raving reviews were from folks used to traveling to third world countries .. The Palace isnt just old, it's filthy .. stained and worn carpets (indoor outdoor level), stained seats in the dining room.. elevators so old and filthy you needed sanitizer after pushing the floor button .. There obviously is no front desk or beverage manager who cares a bit about the customers .. The bellman, if that is what his role is, is just plain incompetent .. called for a trolley to help us with our bags on the way out, .. waited twenty minutes, and did it ourselves .. only to find him chatting it up with the front desk girls and he gave an falsely embarrassed "i completely forgot" .. The dining room staff just as bad .. as we ate our mediocre breakfast, we watched a server pass by a fallen watermelon rind at least twenty times .. as guests walked around it .. only picking it up after my wife asked her to .. Dishes were not picked up when done .. we tried to get a drink outside, and gave up after waiting twenty minutes and never seeing a server .. The rooms ?? supposedly air conditioned, but told on check in it really isnt air conditioning, just air handling .. for over 400 dollars a night ... PLEASE !!.. The noise from the outside square is loud, with sirens blaring continuously .. inside the suffocating room, is a spartan danish chair, which, if you dont have a back ache, you will after using .. a minimalist desk, and no dressers for unpacking .. Lots of room for a couch or real chairs .. but this is spartan .. While the walk in shower is very nice .. there were no toiletries provided unitll the third day .. the only thing to use was the wall mounted all purpose soap .. Oh, towels were not freshened each day . and we ran out of toilet paper on checkout .. towels were motel 6 quality .oh finally, the chandelier in the room had 3 of 5 bulbs burnt out, and the closet light just flickered .. . I can only speak for american expectations .. this is a terribly over priced and disappointing hotel that just happens to have the fortune of being located close to Tivoli, Storget etc .. Look elsewhere !!

Room Tip: go elsewhere
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  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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715 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
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English first
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 5, 2013

This older hotel is very central, close to the main shopping streets, Tivoli and the train station. The rooms were nice and clean, and well decorated. The rooms on the front of the building face a main square, and therefore can be very loud. We were there during the gay pride festival, which made for a great atmosphere during the day and night, but the loud music kept going until 3 am, and could be heard easily in the room. The breakfast buffet is decent, nothing special, but free with the hotel which is nice.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed September 3, 2013

Tried to live in a couple of other hotels in Copenhagen, but nothing can compare to the nice and friendly Palace Hotel at Raadhuspladsen. What makes it such a good place to stay is very much the people working there that always makes you feel welcome as an appreciated guest.

Room Tip: Try to get a room with a view of Raadhuspladsen!
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Contributor
36 reviews 36 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 3, 2013

Located a few metres from the pedestrianised shopping street Stroget, the Palace is clean and convenient but somewhat quirky. My room, at the front of the building, faced onto a square and was somewhat noisy. The staff were attentive. In summary, a reasonable experience.

Room Tip: Avoid the front if you are a light sleeper
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  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Dallas, Texas
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 2, 2013

We arrived at the hotel at 9am from our cruise, and our room was ready! It was very modern, everything we needed. The beds were very comfortable and the room was quiet. Our room overlooked the courtyard, which was nice. The location is perfect. We walked every where. The hotel staff was friendly and helpful. We did not eat breakfast as we had an early flight, but they offered to make us a breakfast box. We will stay here again!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, New York, United States
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 1, 2013

just coming back from our honeymoon in Europe, and am still shocked how bad this hotel is compared to literally 10 others where we stayed while visiting 7 countries in Europe. I think I might never come back to Copenhagen just because this hotel left such a bad taste in my mouth. Location is good fine, but it is soooo outdated, and the rooms were quite terrible. Nothing "Palacy" about the rooms for sure. Four start hotel??? Seriously??? Staff was nice and friendly, but the first room they put us in stunk unbearably, and I went downstairs to try to change rooms, and it literally took them 20 min to do so cause they had to figure out if the manager would be ok with it who was there, but seemed quite uninterested with what's going on with his guests. Kind of an unfriendly fella. Oh yes, very noisy. if you are looking for a good night sleep in a comfortable clean-looking bed, with no drunks screaming outside, this is likely not the place for you. Literally, couldn't wait to get out of there.

  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, New York, United States
1 review
5 of 5 stars Reviewed August 31, 2013

We made a mistake with our reservation (didn't switch to Palace instead of another hotel with the rest of our group), and Palace called our other hotel and convinced them to not charge us. And at the same time found us great rooms at Palace. Cecilie and Csenge (hope spelling is right) were amazing and are the reason I'll stay here on my next trip to Copenhagen.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Palace Hotel Copenhagen

Address: Raadhuspladsen 57, Copenhagen 1550, Denmark
Location: Denmark > Zealand > Copenhagen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#10 Luxury Hotel in Copenhagen
#18 Business Hotel in Copenhagen
#20 Romantic Hotel in Copenhagen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Palace Hotel Copenhagen 4*
Official Description (provided by the hotel):
Set in the very heart of Copenhagen, the Palace Hotel is well-established in its rich cultural and historical surroundings. ... more   less 
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Also Known As:
Hotel Scandic Palace
Scandic Palace Copenhagen
Copenhagen Le Meridien

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