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“Fresh design-hotel close to city centre” 5 of 5 stars
Review of Andersen Boutique Hotel

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Andersen Boutique Hotel
3.5 of 5 Hotel   |   12 Helgolandsgade | Copenhagen V, Copenhagen 1653, Denmark (Formerly Selandia Hotel) (Vesterbro - Kongens Enghave)   |  
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Hotel amenities
Offers & Announcements
Complimentary Wine Hour
Ranked #5 of 117 Hotels in Copenhagen
Vaasa, Finland
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
“Fresh design-hotel close to city centre”
5 of 5 stars Reviewed July 22, 2012

Me and my husband had a really good three nights stay at the Andersen Hotel. This design hotel is located conveniently close to the Copenhagen central station and city center. We arrived early in the morning but there was no problem to check in and get a clean room already then.The hotel room was fresh and clean. The bed was wonderfully soft and we had many good nights sleep in it. The breakfast had all you needed: good brewed coffee, a big tea selection, several different types of bread and pastries (also gluten free), boiled eggs, fruit salad, yogurt and muesli, ham, cheese and marmalade. The staff was helpful and spoke good English.

Negative: In the hotel area there were drug addicts and prostitutes.

Room Tip: Choose a hotel room to the inner yard if you want to avoid noise from the street.
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  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen N, Owner at Andersen Boutique Hotel, responded to this review, July 30, 2012
Thank you for the kind compliments.

Designers Guild is known for using fresh colours. A Mermaid room offers vibrant aqua turquoise and lime colours on a graphic earth ground base. The design form is tight, organic and resembling the water element.

Good to hear you appreciated the central location, breakfast and our new Danish beds.
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855 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (196)
Date | Rating
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  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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  • Norwegian first
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Bern
Senior Contributor
47 reviews 47 reviews
21 hotel reviews
Reviews in 27 cities Reviews in 27 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed July 22, 2012

So that you have an idea how helpful the staff is, I'd like to tell you what happened to us. We booked a "Brilliant Deluxe Room" and were given the one on the first floor, right in the corner. The room was really nice, big, with sofa, bright (three windows) … but we felt too exposed to anyone looking at us from the street. We communicated this concern at reception. We got immediately the keys to two other rooms and were invited to have a look in case we wanted to move that very night (despite having already made use of the room we were staying at). As the rooms we saw were much smaller, we decided not to move. When we said that, we were invited to ask the next morning when more rooms were available. Next morning we had a look at two more rooms but, being better than the ones the day before, we still did not want to make any change. We decided it was enough, thanked the staff and said that we did not want to cause any more inconveniences. But they insisted that we had another look to other rooms once we came back in the evening after other guests checked out. Finally we could move to the second floor and stay there the following days.

As it has already been remarked in other critics, there are aspects concerning this hotel that could be considered positive and others not so charming. Briefly here is what we think about it.

Positive: the design, breakfast, being near the train station, at walking distance from the centre, nice room (at least the "Brilliant Deluxe" with a comfortable bed, good lights to read, plenty of sockets, fridge, safe, sofa, …), no "extra" charges (free internet or safe, …), etc.

As less positive this hotel has been criticised because of the not so good sound-proofed walls. I suppose it is a problem if you have noisy neighbours but we slept anyway with ear-plugs as usual and that was not a problem for us.

The other aspect is the presence of prostitutes around the area. It is true that there are a some of them and what we supposed to be their pimps and drug addicts/dealers as well. It really depends on how "sensitive" you are to this matter. My wife or I never felt unsecure going out of or back to the hotel. It is not that there are dozens of prostitutes along this street where so many hotels are (Best Western, Mayfair, Axel, Absalon, etc.) We ate twice at restaurants in the zone where the guests were tourists and what we supposed to be "average" Danish citizens. Difficult to judge if this topic is of relevance to you until you see it with your own eyes. For us it was not a question of feeling unsecure, but of being remembered about things you'd rather like that they did not exist.

All in all, we will go back to the Andersen Hotel if we visit Copenhagen again.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen N, Owner at Andersen Boutique Hotel, responded to this review, July 30, 2012
Thank you for sharing your experience of our service and hospitality spirit.

We always prefer issues and concerns to be raised while they occur, this gives us a chance to find a solution. Our aim is to offer a relaxed, enjoyable and comfortable stay to all our guests.
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Zurich, Switzerland
Top Contributor
80 reviews 80 reviews
55 hotel reviews
Reviews in 45 cities Reviews in 45 cities
128 helpful votes 128 helpful votes
4 of 5 stars Reviewed July 21, 2012 via mobile

First of all, this a hotel rating site, what goes on beyond their doors is uncontrollable, I've stayed in this area a few times now, while on business in København, I thought it was great! Hotel itself is nice, rooms are comfartable, staff, especially Sean were fantastic...!

He was the best hotel receptionist I've seen or met in a long time! The rooms were spotless, noise on the street? Hmm, it's a capital city, you're going to get crazies outside, nothing strange about that!

I often walked late at night to the 7/11 nearby and NEVER saw junkies and needles lying on the street, yes, they're there, but yet again, what capital city doesn't have this culture? It's near a major train station, so they'll hang around this area.

I liked this hotel, one lady in reception did put me off a little, was very snappy ( not the owner)

Overall, yes, I would return, would recommend and the hotel has no control over paking prices, prostitutes!

It's not bad price I assure you for København, DKK 900 for room is actually quite cheap! Other hotels charge DKK2,500 per night....

Stayed June 2012, traveled on business
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen N, Owner at Andersen Boutique Hotel, responded to this review, July 22, 2012
Thank you for your clarification and clearing the purpose of a hotel review.

The observation on our staff is valuable for our continuous service training - we aim toward the best and most personalized service in Copenhagen.

I am pleased to hear that you have always felt safe and secure in the area during current and recent stays.

We appreciate the kind words and look forward to welcome you back in the near future.
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qc
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 21, 2012

this is probably one if not the best hotel in the Vesterbro area. though it is a 15-20 minute walk to the round tower and the shopping area, we chose this place as it was very near the train station. staff was very friendly and helpful. we loved the breakfast too! selection was good. room was not big but was clean and well maintained.

  • Stayed June 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen N, Owner at Andersen Boutique Hotel, responded to this review, July 30, 2012
We truly appreciate your recommendation and compliments on our staff, location and breakfast.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phenix City, Alabama
Senior Contributor
40 reviews 40 reviews
28 hotel reviews
Reviews in 29 cities Reviews in 29 cities
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed July 17, 2012

We were extremely excited to arrive at this hotel because according to all of our bookings (this summer) this should of been the nicest as far as star ratings and it was also the most expensive by far. When we arrived it was very difficult to find a parking spot to just check in. We had to drive around and around to even get close to the hotel itself. That was difficult because many of the streets in that area are one way. After doing so, and finally finding a costly parking spot, we did check in. A gentleman and later a female helped us check in and he was a little snippy with us and borderline rude. They did provide us with a parking garage that was in walking distance of the hotel, but it was hard to walk with suitcases when we left the hotel. When leaving, we were to worried about trying to drive to find parking in the front of the hotel to load our suitcases so we just wheeled them to the parking garage. The parking garage cost around $88.00 for 3 days of parking. The room looks very different online than in person. The rooms were small and almost crowded. Probably the smallest that we have been in this summer among the several hotels that we have stayed at. After reading on Trip Advisor about the smaller bathrooms in this hotel, I did mention it to reception and female receptionist did give us a free upgrade. That was appreciative. After the free upgrade, however, I would of hate to of seen the room that we originally had. We did venture out into the city of Copenhagen for two of the three days we were there. The hotel itself is within walking distance to the shopping street and many restaurants. In addition, the area of the hotel is questionable. There were prostitutes on the corner, most hours of the day. When walking the second day we stepped over bloodied drug syringes located right outside the doors of the hotel. Needless to say, the third day we stayed in our room and couldn't wait to get out of Copenhagen. We have been to several countries, all over the world, and yet to have seen the nastiness that we saw right outside of Andersen Hotel. From our window of the hotel, we witnessed prostitution and drug use. It was unbelievable. After reading the reviews of the hotel across the street, apparently there are also muggings in the area. We felt very uncomfortable while there and we actually walked down to the parking garage a couple of times to check on the car because the area was so seedy. Within walking distance of the hotel are also several strip clubs and sex stores. The positive is that the breakfast was good and the room was somewhat clean. If this was the #2 hotel in Copenhagen I do not even want to think about what the #100 hotel looks like. The hotel itself is extremely overpriced. We were willing to pay the rate because as the saying goes, "You get what you pay for." However, in this case, you get prostitutes and drug addicts. You also get fighting on the street all hours of the night. We will never stay at this hotel again. It is extremely expensive and not worth half of what we paid for it.

  • Stayed July 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen N, Owner at Andersen Boutique Hotel, responded to this review, July 18, 2012
First of all, your detailed review is much appreciated. It will definitely keep us motivated to work even harder on our service.

Secondly, I like to comment on your main concerns. It is no secret that Copenhagen is an expensive city including hotels, restaurants and parking. Very few hotels in central Copenhagen offers private parking facilities, hence we have made an agreement with the nearest garage (1 block away) to sell tickets at a discounted rate to our guests. It is always possible to unload the luggage at the hotel entrance, as the fire brigade forbids permanently parked cars.

The neighbourhood is not a quiet residential area, but a living place. As earlier mentioned young girls may be seen working on the corner. The area might be lively, however it is kept clean and Istedgade is probably the safest street in a very safe city. It is regrettable to see an addict and fortunately it is an exception.

We are devoted to good service and always happy to assist in recommendations which meet your specific concerns, desires and requirements.

Finally, we are pleased to hear that the complimentary breakfast was to your satisfaction.
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London
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
67 helpful votes 67 helpful votes
2 of 5 stars Reviewed July 14, 2012

Hotel Andersen is a schizophrenic dilemma.

Let's not beat about the bush - every day you'll likely find prostitutes touting for business right opposite the hotel despite claims of gentrification and the apparent clean up of what was once the epicenter of the Danish pornography industry. When the sun goes down, you seemingly have the added delights of drug addicts and their pushers - although it's nice to see the authorities have helpfully provided 'sharps' bins so at least the needles aren't generally lying in the street. I start my review with this side of things because it's only fair you know what sort of area this is - and if you're a lone male, expect to be propositioned on the short walk from the Central Station to the Hotel. When I booked back in May, the nature of the area wasn't obvious from the previous reviews and had I known, I would have booked elsewhere as this was meant to be a romantic week away.

( This location issue though is the ONLY reason for my low overall rating and I can't stress that enough )

BUT

This is the schizophrenic element of my review. If you discard everything I've just said, and instead focus on the fact that it is perfectly located within a couple of hundred yards of the central station (so easy to walk, even with luggage), the fact that it's been recently transformed and so is effectively a brand new hotel less than 4 months old ... then things start to look very different.

We had a 'cool standard double' which was very reasonably priced and although small, had just about enough room. The bathroom was very nice and obviously this was all helped by being in superb decorative order.

HANDY HINT - Be aware that although there is a fridge, there is nothing actually in it - so it's a good idea to stop off at the 7-eleven on your way from the station when you arrive. They have a great range of vitamin drinks, soft drinks, water etc as well as beer / wine if desired and we kept our fridge suitably topped up from this local supply!

The other disappointment was a lack of A/C. Not so much for the heat, but the week we were there it was very, very humid and the lack of A/C meant that we had some sleepless nights - and whilst we could open the windows to the back, this invariably led to a rude awakening when the bins were dragged over the cobbles and back at some crazy time that seemed not long after dawn.

Back to the pluses ... breakfast is GREAT - huge range of continental style buffet options and excellent coffee :-) Sadly it ends at 10am so we often missed it ... but for those occasions you can simply ask for a coffee of your choice in the pleasant lounge by reception.

All the staff were very pleasant and very helpful - full marks to Bjorn in particular who talked us into a restaurant that was inclined not to take the booking as they were rather full (we heard this not from Bjorn, but from the restaurant!) - and so on service I would definitely score the Andersen top marks.

So back to the dilemma.

The room, the proximity of the hotel to the station and the rest of the city, the staff, the service, the breakfast - without a doubt, all excellent and I would give them all 4 stars.

But the location is problematic by virtue of being in the middle of an active red light district and whether my view on this is influenced by this being the first time I've been propositioned on the way to my hotel, in broad daylight, I can't be sure. If it hadn't been for that, I might have been more forgiving of the area, but personally to describe it as 'bustling' and 'vibrant' is seems to me more aspirational than reality. One day I'm sure ... but until the authorities clean up Istegade a bit more, I think that day is yet to come.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen N, Owner at Andersen Boutique Hotel, responded to this review, July 16, 2012
Your honest and well written review is truly appreciated, especially as Vesterbro is a hot topic.

Every personal opinion counts, and the point of view is wide ranging from finding the area trendy and upcoming to having prostitutes on the corner. We have seen the transformation of Vesterbro over the years and it has begun to clean up, although it is still not perfect.

On the other hand, the Vesterbro population is a good mixture of the demographic aspects, which certainly adds to a vibrant and lively neighborhood. Our neighbors are artists, designers and business people enjoying the old Meatpacking area, the Galleries and ethnical restaurants.

Thank you for all the nice compliments on Andersen Hotel and the aspects we are able to influence.
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Finland
Top Contributor
55 reviews 55 reviews
51 hotel reviews
Reviews in 40 cities Reviews in 40 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed July 13, 2012

Stayed in this hotel for three nights but did not have a good sleep on any of them.
The hotel is new though in an older building - the building year of the lift was 1928. But you can't tell that, everything was like... new. Clean and fresh. Bright and brave colors used but in a good and tasteful style. Location very good. Just 5 minutes walk from the Tivoli which is the center point of the city (I would think). Also service was excellent, friendly and welcoming. So all good in this section.
But the soundproofing was not good. Even the windows shut you could clearly hear all the street noises. For some reason there was all kind of screaming and shouting going on constantly during the nights. I mean literally all night long. There are prostitutes in this area which might have something to do with this.
Still the area is not any back street but looks clean and decent. There are several good quality hotels on this same street and they seem to be popular among families and tourists.
What made things worst was the lack of climate control. We had to keep one of the windows partly open to let fresh air in. Then had to close it due to noise but it did not make much of a difference. We could not sleep well on any of the three nights.
With a better sound proofing there wouldn't be much to complain though.

Room Tip: Not on the street side.
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Owner at Andersen Boutique Hotel, responded to this review, July 16, 2012
Thank you for your honest comments.

It is nice to hear that you like our core products: Design, Service and Location.

I am sorry to hear about your poor sleep due to the noise level from the street. Please remember that it is always okay to ask for a room move during your stay. We have rooms facing the quiet courtyard and electrical fans to air the room.

We appreciate your review and look forward to welcome you back .
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Additional Information about Andersen Boutique Hotel

Address: 12 Helgolandsgade | Copenhagen V, Copenhagen 1653, Denmark (Formerly Selandia Hotel)
Phone Number:
Location: Denmark > Zealand > Copenhagen > Vesterbro - Kongens Enghave
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
Ranked #5 of 117 Hotels in Copenhagen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Andersen Boutique Hotel 3.5*
Number of rooms: 73
Official Description (provided by the hotel):
Privately owned Boutique Hotel run by third generation. Daily free Wine-Hour. Free Wi-Fi. Hip,trendy and lively Vesterbro neighborhood. Our aim is to offer the best service in Copenhagen. Decorated in Designers Guild modern bright colors.Rooms feature: Samsung LED TV, desk, minibar and safe. Bathrooms with Molton Brown amenities, most with bathtub and Philippe Starck design.Free Continental Breakfast Bikes for rent.CONCEPT24: The room is yours for 24 hours (Late check-out at no extra cost- must be reserved) ... more   less 
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