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“Hotel Overbooked sent us to sister hotel” 1 of 5 stars
Review of First Hotel Mayfair

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First Hotel Mayfair
4.0 of 5 Hotel   |   Helgolandsgade 3, Copenhagen 1653, Denmark (Formerly Clarion Collection Hotel Mayfair) (Vesterbro - Kongens Enghave)   |  
Hotel amenities
Ranked #24 of 116 Hotels in Copenhagen
Certificate of Excellence 2014
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Hotel Overbooked sent us to sister hotel”
1 of 5 stars Reviewed 5 days ago NEW

If our hotel stay went as planned this would be a 4 start review. However... we arrived in the early afternoon after a red eye flight from NY and went to check in and was told the hotel was overbooked and we can stay at their "comparable" sister hotel First Hotel G & Suites close by. Upon hearing this news I advised them that where they are sending us is rated #70 hotel in Copenhagen, as opposed to our booked hotel having a #24 rating. The woman at reception tried to accommodate us by offering free taxi service and then free breakfast. At this point we just wanted to rest after our journey so we got in the cab and went to their sister hotel. It was only a 5 minute ride, but right away we can see a huge difference from the boutique hotel we originally booked. This one is a plain no frills hotel, our room was kind of dusty, there was screws in the wall where something used to be hung, and plenty of cigarette butts outside our window. They said our room was bigger than it would have been at the First Hotel Mayfair, however size down not make up for quality.

They gave us the option to switch back to the First Hotel Mayfair which we definitely did as it is closer to the train station, and we had an early morning departure. They originally said they would take care of all the taxi transportation, but when we switched back the girl stated she had no knowledge of this and it is really close. After about a 10-15 minute walk with our luggage and wasting more time we checked into the First hotel Mayfair. Reception had no knowledge about the free breakfast, however she gave us the vouchers no problem, she was quite friendly. When we got to the room, it was smaller but very cute, which is what we paid for.

Overall I felt with the huge inconvenience they caused they deserve this rating. They should have offered us a refund for the first night, as we did not get what we paid for.

  • Stayed April 2015, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,195 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (197)
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English first
Toronto, Canada
Senior Contributor
28 reviews 28 reviews
24 hotel reviews
Reviews in 24 cities Reviews in 24 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

I paid for it before a month and I don't care to remember... great location, clean and a great example of Scandinavian design and functionality. Tastefully done, the room was tiny but even carried an iron.
The only disadvantage was that the hotel did not have breakfast included. Remember Copenhagen parking is a nightmare... the hotel does not provide parking.

Room Tip: remember not to rent a car, all the activities can be done on foot.
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Stayed April 2015, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
First hotel M, Hotelldirektör at First Hotel Mayfair, responded to this review, 1 week ago
Thank you for your nice review about your stay.

We are happy to read that you liked our service and design.

You have 5 different room categories to choose from, if you take a higher category the room will be bigger.

We do not have our own parking but we have a discount of 50% in a carpark 10 minuttes from the hotel. ask in the reception and you will get the discount card and instruktions.

Hope to see you with us next time you come to Copenhagen.

Have a lovely day
Best regards

The Staff at First Hotel Mayfair
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Senior Contributor
28 reviews 28 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

If there was a rating for good, I would click on it but there is only average and very good and this hotel is not very good.
The positives: Central location, clean, well kept, friendly and attentive staff, good choice of English speaking BBC channels on TV.
The negatives: small room, poor quality mattress and pillows.
We felt on reflection that this hotel would be perfect for a 1 or 2 night stay in Copenhagen as it had an excellent location but the moderate double was too small for 4 nights. Consider an upgrade if you are staying longer. Our bed was like 2 single pushed together and a crevice formed in the middle over night from movement. We both ended up with shoulder pain after our stay. The hotel is situated in a developing neighbourhood but we felt quite safe. (Room 302) We lifted the sheets from our bed and the mattress protector was stained, we left it exposed for house keeping to replace and they just dressed the bed leaving the same stained protector there.
Also, we had paid a one night deposit before arrival and they tried to charge us secondly for that night on check out so review your bill carefully.
When we were booking this hotel, we asked for a room facing the courtyard and they were very accommodating in this regard.
Overall. A nice stay in a good hotel and it represented value for money in Copenhagen but get the biggest room you can afford here as small is VERY small.

Stayed April 2015, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
First hotel M, Hotelldirektör at First Hotel Mayfair, responded to this review, 1 week ago
Thank you for your review about your stay.

Sorry to read that you were not 100% satisfied.

We do have 5 differenet room categories you can choose from, standard single to suites.

We will go over the bed madresses and change the ones with stains. Thank you for given this to our attention.

We hope to welcome you again next time you come to Copenhagen.

Best regards
The Staff at First Hotel Mayfair
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Halifax, Canada
Top Contributor
69 reviews 69 reviews
27 hotel reviews
Reviews in 36 cities Reviews in 36 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We spent three nights at the hotel and enjoyed the location, helpful staff and breakfasts. Our room was a standard and a bit on the small side but adequate for a short stay. The room rate was reasonable and we would stay here again.

  • Stayed March 2015, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
First hotel M, Hotelldirektör at First Hotel Mayfair, responded to this review, 1 week ago
Thank you for your nice review about your stay.
We are happy to read that you will come and stay with us again when you come to Copenhagen.

We have 5 different room categories that is in different sizes, so you can always choose a bigger room. We have standard singel, standard queen, standard double, deluxe rooms and suites.

We hope to see you here again next time you come to Coepnhagen.

Have a nice day

Best regards
The Staff at First Hotel Mayfair
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hillsborough, United Kingdom
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel is well located a few minutes walk from Central station. The place is very chic and funky. Our room was small but stylish and everything we needed. We found the hotel quiet and comfortable. We hired hotel bikes to explore the city on. Really enjoyable stay.

Stayed April 2015, traveled as a couple
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
First hotel M, Hotelldirektör at First Hotel Mayfair, responded to this review, 3 weeks ago
Thank you for you nice review.

We are so happy to read that you were satistied with your stay with us.

We hope to see you here next time you come to Copenhagen.

Best regards
The Staff at First Hotel Mayfair
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athens, Greece
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

We chose this hotel after consulting tripadvisor and its high rating (4/5). We paid around 630 euros for 4 nights breakfast included. The hotel was nice, the breakfast quite good, sometimes crowded but ok. It is close to city center but not in a great area, but that was ok, too. However, I find it unacceptable for a 4* hotel to have the same bed sheets for 4 nights.

Stayed April 2015, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
First hotel M, Hotelldirektör at First Hotel Mayfair, responded to this review, 3 weeks ago
Thank you for your review about your stay with us.

Sorry to read that you were not 100% satisfied.

We do change the sheets every third day if you are staying with us. If the sheets are not dirty before that.

Glad to read that you liked hotel and the breakfast.

We hope to see you here next time you visit Copenhagen.

Have a nice day
Best regards
The Staff at First Hotel Mayfair
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Espoo, Finland
Senior Contributor
42 reviews 42 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel itself is close to the main train central, so pretty downtown, on a quiet side street though. The hotel itself is clean and nice, but nothing special. Not lifestyle nor romantic. Maybe I had expected too much from the ratings. Could be a weak 4 actually. But taken the very arrogant female staff member into account 3 is good enough. Smart casual does not seem to be enough for this reception lady who treats customers very badly.

  • Stayed March 2015, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
First hotel M, Hotelldirektör at First Hotel Mayfair, responded to this review, 4 weeks ago
We are sorry to read that you thougth that the staff was arrogant, that is not anything we like to be or that our guest shall think of us.

We are here for you our guests and we are trying every day to give you the best service.
We are so sorry if you didn´t get that.

We hope that you will come back to us again so we can show you how we really are and what kind of service we stands for.

We are looking forward to welcome you back to us
Best regards
The Staff at First Hotel Mayfair
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about First Hotel Mayfair

Address: Helgolandsgade 3, Copenhagen 1653, Denmark (Formerly Clarion Collection Hotel Mayfair)
Location: Denmark > Zealand > Copenhagen > Vesterbro - Kongens Enghave
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Suites
Hotel Style:
#10 Luxury Hotel in Copenhagen
#19 Business Hotel in Copenhagen
#22 Romantic Hotel in Copenhagen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — First Hotel Mayfair 4*
Number of rooms: 106
Official Description (provided by the hotel):
First Hotel Mayfair is a Boutique Hotel, with an individual style and personal attitude. The Hotel sets new standard for design, personal service and unique hotel experience. Located in the heart of Copenhagen's Soho city center and just a few meters from Tivoli, Stroget and the Town Hall Square, First Hotel Mayfair is an ideal place for a visit to Copenhagen, whether for business or pleasure. The hotel also has a boardroom and meeting facilities for a maximum of 16 people, so book your next meeting at First Hotel Mayfair. We are pleased to welcome you to First Hotel Mayfair. ... more   less 
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Also Known As:
Clarion Collection Mayfair
Clarion Collection Copenhagen
Clarion Copenhagen
Clarion Collection Hotel Mayfair

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