I was quite disappointed with this hotel, which is rated a 4 star hotel. There are some positive sides of the hotel, but it is not worth 4 stars.
Hotel location is great, just a short walk from metro and major shopping areas. There are also plenty of restaurants, bars and supermarkets nearby. It is also by main roads, so expect lots of traffic and noise. I had room on backside, so I didnt hear much of this. On the other side, I didnt have much to look at either; Walls of other buildings.
The reception is small with just a few places to sit. The receptionists (and the rest of the staff at the hotel) rarely smiles, never wishes you welcome and generally seem to avoid looking at you as a guest. While they are helpful if you ask for anything, the seem to have a lack of positiveness.
The most of the hotel is old and pretty worn down, and the elevator is slow slow slow, and it squeeks and shakes a bit while moving. Floors everywhere is covered with wall-to-wall carpets, making it a pain for anyone with allergies or sensitive to dust. Plus, it smells.
The room which I got was a laugh. While this was a single room, it was the smalles single room I ever stayed in. The toilet is actually BEHIND the shower, meaning you have to pass the shower to get to the toilet. Also, the door to the bathroom (a sliding door) is noisy and squeeky.
The shower and bathroom is hilarious. You cant get really hot water nor really cold water. Also, to get hot water in the shower, you have to turn the knob to the LEFT, but in the sink you have to turn it to the RIGHT. When showering, you have to be careful so you dont get the toiletpaper wet (which is just barely behind the shower curtain while showering). Also, the towels are on a rack INSIDE the shower, so you have to throw them on the toilet seat, floor or in the sink so they dont get wet(!)...
Cold water; Since there is no minibar in room, it would be great to drink some water, but since the water never gets cold, you are better off going to the nearest 7Eleven to buy some water or sodas... Drink them right up, since there is no minibar to keep them cold.
The heater in the room didnt work, and with a small draft from the window located by the bed, this can become a cold experience....
The TV is placed on the wall in the end of the bed, so if you gonna watch TV, you have to do it while lying in bed... and the TV is fixed to the wall, so you cant turn it. Thus, you have to watch it from a upward angle, so the contrast on the tv gets all messed up.
Bed is ok to sleep in though.
Im surprised there is soap, shampoo and towels at the room... Cleaning is good though, the room was cleaned every day at the stay (5 nights).
Get a room at lower floors
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for all the pro's and con's of your stay. It's true that our lowest category is indeed single rooms with a single bed. Therefore we also offer them at a low price. often including breakfast aswell. I'm a bit concerned with the comments about staff and will definetely make some changes. As you can see from other reviews guests often compliment the staff at Grand Hotel.
Report response as inappropriate
I wish you all the best and thank you for a hands on review.
Jep Friis Egefjord, GM, Grand Hotel
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.