Our problem with this hotel began way before our stay began. We e-mailed the concierge to ask for hotel reservations and to book a massage and car from the airport. I needed to send a second request in order to get a response from the concierge. When I responded to that concierge to ask him to make a booking for the car and at a restaurant he recommended, he did not respond or confirm or in fact, make the bookings. Frankly, it was rude.
Then, when we arrived at the hotel, the concierge was unknowledgeable and seemed annoyed when we asked for confirmation of our dinner reservation. For example, we specifically were looking forward to the fireworks on Saturday night to celebrate the 170th anniversary of Tivoli. The concierge told us that there were no fireworks. Thankfully, we asked several other people at local restaurants who confirmed that there were in fact fireworks. There were other concierges that were helpful throughout our stay (Gitte), but our experience was tainted by the initial interactions with the concierge.
Secondly, we were celebrating our honeymoon and upon arrival, we were told that our order for a king sized bed was merely a request. We were given a room with two twin beds, which really ruined our experience. We had come from Paris, where we stayed at a Westin. That hotel upgraded our room and provided champagne and French macaroons. The Royal Blu did nothing- not that we were expecting us, but they couldn't even provide us a room with the bed that we ordered. When I asked if I could pay for an upgrade, the receptionist wanted to charge me 300 dollars to switch rooms on the second night of our stay.
Finally, I travel abroad several times a year. I try to stay at a Radisson on several of these occasions, partially to gain points through their rewards program. I was told upon arrival that we couldn't earn points because I booked the hotel through a travel agent. Because I was busy at work and couldn't book the trip by myself, I was essentially penalized by the hotel. There is no reason why I shouldn't be allowed to earn points, at the money still went to the hotel. When I complained to the receptionist, they did not give a reason why I could not earn the points.
The location is quite good- right across from Tivoli in the center of the city, but there are others that might better at servicing tourists and those hoping for a special weekend. The gym was also very nice and comprehensive.
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- Also Known As:
- Radisson Blu Radisson Blu Royal Hotel, Copenhagen Hotel Copenhagen
- Radisson Copenhagen
- Radisson Sas Royal Copenhagen
- Radisson Sas Copenhagen
- Copenhagen Radisson